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Empire Cadillac of Long Island City

Woodside, NY

Overview
Employees
Reviews
Vehicles
4.9
312 Reviews
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56-15 Northern Boulevard

Woodside, NY

11377

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Showing 312 reviews

April 26, 2024

My service advisor was so friendly and helpful. She expedited my service and I was in and out. More

by LEFTFIELD780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know her name.
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Apr 29, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. We are glad that our team provided you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

Helpful
April 24, 2024

Very friendly and on time with their estimated time of completion,also great wash when they were done with the service More

by Philv325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Empire Cadillac of Long Island City responded

Phil, We are grateful for you leaving us this stunning review! We are thrilled to hear that our team took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they were very friendly. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
April 21, 2024

They listen to my concerns and completed the work in a timely fashion . They also gave quotes on future repairs. More

by GAMBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhamar Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Empire Cadillac of Long Island City responded

GAMBI, Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they listened to your concerns and completed the work in a timely fashion. Please do not hesitate to let us know how we may be of further service to you.

Helpful
April 20, 2024

Jesus and Mike Martindale are the best. Thank you for your service and professionalism. Very much appreciated! More

by RDENOSE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Rubino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Deonarine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Empire Cadillac of Long Island City responded

Providing stellar service is so important to us here at Empire Cadillac of Long Island City and we are glad that Jesus's and Mike's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that they were professional. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team!

Helpful
April 18, 2024

Great customer service, very welcoming and service was timely. The earlier your in the sooner you will be leaving. Thank you Kathy and the whole team More

by gdurrant0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Minervini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ceaca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Mangro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sully Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy
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Apr 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that Kathy's and the team's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

Helpful
April 18, 2024

Excellent service good environment nice people . Good finance management, answer all my questions. I was happy!! More

by RDENOSE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lulu Hoppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesenia Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Empire Cadillac of Long Island City responded

We are grateful for you leaving us this wonderful review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with 5-star service. We are pleased to know that they were nice and answered all of your questions. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Empire Cadillac of Long Island City team!

Helpful
April 11, 2024

Great service , would recommend everyone about the empire Cadillac service. Helpful and always on time . More

by ANDIDHAMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
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Apr 11, 2024 -

Empire Cadillac of Long Island City responded

Andidhamo, We are grateful for you leaving us this exceptional review and recommendation! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they were helpful and on time. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
April 09, 2024

The dealer is nice and clean and the people are very nice and friendly and they work fast More

by pantonio58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna
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Apr 09, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that our team was both kind and helpful throughout your visit. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!

Helpful
April 06, 2024

Service was provided in a reasonable amount of time. I am satisfied with the service that was provided to me at my last visit. More

by LJWADE@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
March 30, 2024

Service department is easy to work with, communicative, and friendly I will gladly continue to use Kathy as my writer More

by Rick
Recommend Dealer
Yes
Employees Worked With
Service Writer Kathy
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Apr 01, 2024 -

Empire Cadillac of Long Island City responded

Rick, We appreciate your positive review and we are happy to hear that Kathy took great care of you. We look forward to continue serving you and your automotive needs in your visits to come. Safe travels!

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