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Empire Cadillac of Long Island City

Long Island City, NY

Overview
Reviews
4.6
450 Reviews
Call Dealership (866) 704-9225
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45-02 Northern Boulevard

Long Island City, NY

11101

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Showing 450 reviews

May 22, 2023

Kathy is the best. I'm completely satisfied with my car service. Thank you so much for the help More

by Oury
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Jun 01, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kathy this 5-star rating! Providing top-notch service is so important to us, and we are glad that her efforts could meet your satisfaction. We hope to see you again the next time you are in need of automotive service.

May 22, 2023

OMG HIGHLY RECOMMEND THIS PLACE FUE TO EMPLOYEES LIKE KATHY Q She made a way out of no way to please me More

by Lavinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
May 22, 2023 -

Lavinia responded

She made a way out of no way. She went the extra mile in order for me to have gotten to work on time, I made my sons graduation in PA while they was fixing my car and upon return of the rental my car was ready.

Jun 01, 2023 -

Empire Cadillac of Long Island City responded

Thank you for taking the time to leave Kathy this excellent review! We are happy to hear that she could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

May 22, 2023

Omg Kathy was amazing she fit me in. She Made a way out of no way. highly recommend this place due to employees like Kathy Q More

by Lavinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Jun 01, 2023 -

Empire Cadillac of Long Island City responded

Thank you for your positive review and recommendation! We are so glad that she took great care of you. It is our pleasure to assist you in any way possible and we hope that you continue to choose us for all of your future automotive needs.

May 22, 2023

Professional and courteous staff always ready to answer any questions even if you have no appointment More

by MSTAXI27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor and mechanic
Report | Print
Jun 01, 2023 -

Empire Cadillac of Long Island City responded

Thank you so much for your wonderful review! We are so glad that our team consistently provides you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 20, 2023

She is smart and very nice helping nature and pretty also like to deal with her im sure we will bring more customers to her More

by Saqib
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noemi Oyola
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Jun 01, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Noemi this positive review! We are happy to hear that she could provide you with top-notch service throughout your visit. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

May 19, 2023

Kathy Q, is my Service Advisor . Came in for service on 5/19/23 for recall and service and it was done just in time for me to get back to work ! Thank You Kathy More

by Abdelkrim maghni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
May 20, 2023 -

Empire Cadillac of Long Island City responded

Abdelkrim, Thank you for sharing the positive experience you had with Kathy! We are so glad that she could get your recall swiftly resolved. It is our pleasure to serve you. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call!

May 18, 2023

Good service and very nice conversation . we love to services here any time any day More

by sonam46371
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heleana
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May 20, 2023 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are so glad that our team could provide you with top-notch service throughout your visit. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

May 18, 2023

kathy Q at Empire help me eith all my questions and repairs on my car in a timely manner all was goid with my service visit! thsnk you kathy More

by jatinsingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kathy Questell
Report | Print
May 20, 2023 -

Empire Cadillac of Long Island City responded

We greatly appreciate your 5-star rating! We are so glad that Kathy could get your automotive needs taken care of- quickly and efficiently. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 18, 2023

Kathy Q is the best at Empire Service ! ! Available , professional and sympathetic! Will always come back for my service advisor to help me Thank you Kathy ! More

by Rhaiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Q
Report | Print
May 20, 2023 -

Empire Cadillac of Long Island City responded

We are delighted that Kathy could consistently provide you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your positive review and we wish you the safest of travels until we meet again!

May 15, 2023

Great Service by my service advisor Kathy Q. Will continue to bring my car to see Kathy More

by Satnam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy questell
Report | Print
May 20, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kath this positive review! We are so glad that she could provide you with 5-star service and she will be honored to know how confident you are in her efforts. We look forward to continue providing you and your vehicle with our best care in your visits to come!

May 21, 2023 -

Satnam responded

Excellent service

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