Empire Cadillac of Long Island City

I purchased a brand-new 2023 Cadillac Escalade from Empire Cadillac in Long Island City, New York. After only 19,100 miles, the engine broke down and required replacement. My car has now been at their Empire Cadillac in Long Island City, New York. After only 19,100 miles, the engine broke down and required replacement. My car has now been at their service center for over two months, and despite repeated assurances that the repair would take “a few weeks,” it still hasn’t been fixed. Every time I call, I am given vague responses and no concrete timeline for when the repair will be completed. This experience has been extremely disappointing. I never expected a company as reputable as Cadillac to provide such poor service and communication. If you’re considering buying from this dealership, think twice about the level of post-sale service you might receive. More

Yianni is a nice guy ,he so helpful I recommend this place. They did a great job getting my daughter her first car place. They did a great job getting my daughter her first car More

Going to the dealership is not something I enjoy - thank goodness for Dino and Yianni who made our experience enjoyable. Costumer experience was 5 star quality. I am very happy with my experience and deal o goodness for Dino and Yianni who made our experience enjoyable. Costumer experience was 5 star quality. I am very happy with my experience and deal on my new caddy ! More

Very good and pretty good help and Assistance. Showed concerns and well in order. Or better yet organized. Very good representative Showed concerns and well in order. Or better yet organized. Very good representative More

Yianni, Dino and Mike gave excellent service. I got my new 2024 Escalade at a great price with amazing knowledge. This dealership is ran professionally!!! BUY FROM HERE I got my new 2024 Escalade at a great price with amazing knowledge. This dealership is ran professionally!!! BUY FROM HERE More

Yianni was great he helped me get into my New 2025 XT5 with ease and i left at the same payment. Top tier service I would recommend visiting here with ease and i left at the same payment. Top tier service I would recommend visiting here More

Service at Empire was amazing thanks to the salesperson Monica. She provided a comfortable and inviting environment, making me feel like I was family. I definitely recommend this place, look for Monica for Monica. She provided a comfortable and inviting environment, making me feel like I was family. I definitely recommend this place, look for Monica for great service with 100% satisfaction. More

Yianni was our sales guy and he made the process seamless. It took longer than expected so he ordered us dinner out of his pocket for the wait..Definitely 10 ⭐️ seamless. It took longer than expected so he ordered us dinner out of his pocket for the wait..Definitely 10 ⭐️ More

Highly recommended. . Empire Auto Group Of LIC truly made our purchase of our GMC a breeze. From Monica Suarez making us feel like family and walking us through the proce . Empire Auto Group Of LIC truly made our purchase of our GMC a breeze. From Monica Suarez making us feel like family and walking us through the process, To Mike Martindale crunching them numbers and getting us the very best deal offered and also making us feel like family and not just a transaction. True professionals on this staff. Thank you all from my family and the memories we will create with our new vehicle. Smooth Process the whole way thru. More

Edina Music my sales professional showed me black Escalade and they gave me another model which i don’t agree about the dealer.I told I want captain seat they gave me bucket seat which was wrong. Escalade and they gave me another model which i don’t agree about the dealer.I told I want captain seat they gave me bucket seat which was wrong. More