Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Empire Cadillac of Long Island City

Woodside, NY

Overview
Employees
Reviews
Vehicles
4.9
317 Reviews
Contact Dealership
View Awards

56-15 Northern Boulevard

Woodside, NY

11377

Directions

By Type

Showing 317 reviews

April 18, 2024

Great customer service, very welcoming and service was timely. The earlier your in the sooner you will be leaving. Thank you Kathy and the whole team More

by gdurrant0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Minervini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ceaca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Mangro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sully Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy
Report | Print
Apr 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that Kathy's and the team's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

Helpful
April 11, 2024

Great service , would recommend everyone about the empire Cadillac service. Helpful and always on time . More

by ANDIDHAMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
Report | Print
Apr 11, 2024 -

Empire Cadillac of Long Island City responded

Andidhamo, We are grateful for you leaving us this exceptional review and recommendation! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they were helpful and on time. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
April 09, 2024

The dealer is nice and clean and the people are very nice and friendly and they work fast More

by pantonio58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna
Report | Print
Apr 09, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that our team was both kind and helpful throughout your visit. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!

Helpful
April 06, 2024

Service was provided in a reasonable amount of time. I am satisfied with the service that was provided to me at my last visit. More

by LJWADE@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
March 30, 2024

Service department is easy to work with, communicative, and friendly I will gladly continue to use Kathy as my writer More

by Rick
Recommend Dealer
Yes
Employees Worked With
Service Writer Kathy
Report | Print
Apr 01, 2024 -

Empire Cadillac of Long Island City responded

Rick, We appreciate your positive review and we are happy to hear that Kathy took great care of you. We look forward to continue serving you and your automotive needs in your visits to come. Safe travels!

Helpful
March 27, 2024

Ms. Perez provided etiquette explanations about my vehicle. Her quality customer service was key. Overall, Ms. Perez is considered, in my opinion, a pure service representative of Cadillac’s future. More

by Junior Janvier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Empire Cadillac of Long Island City responded

Thank you for leaving Sally this positive review! We are glad that Sally took great care of you and she will be honored to hear of your kind words. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
March 19, 2024

The best car buying experience I ever had. The staff was patient, cooperative and knowledgeable. The salesman "Moni' was exceptional and also "Paula," the sales manager. The dealership is luck More

by slproct1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moni Ruzzaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sully Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula, used car sales manager
Report | Print
Mar 19, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! We are so glad that Moni and Paula took great care of you and made your experience with us top-notch. We are honored by your willingness to refer us to others. On behalf of the entire team- we warmly congratulate you on your new vehicle! Safe travels.

Helpful
March 18, 2024

Very patient and knowledgeable. It’s willing to go far and beyond for the client !! More

by erikcgonzalez94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Ceaca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sully Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

Erik, thank you for your 5-star rating! We are delighted that our team provided you with the quality care that you deserve. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if we may ever be of further assistance to you.

Helpful
March 16, 2024

Enjoyed the new renovated waiting room and the service was good too. Overall, I was pleased. More

by Stefanos
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sally Perez
Report | Print
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

We appreciate your positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
March 15, 2024

Was very satisfied and please with Ms. Perez help in accommodating me when I brought my Cadillac for service. More

by Stefanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Providing top-notch service is so important to us, and we are glad that Sally's efforts met your satisfaction. It is our pleasure to serve you and your Cadillac needs in any way possible. Take care!

Helpful
1
2
3
4
...
32