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Empire Cadillac of Long Island City

Woodside, NY

4.7
420 Reviews

56-15 Northern Boulevard

Woodside, NY

11377

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Showing 420 reviews

November 29, 2022

Everyone was very nice, welcoming and very professional. Especially our sales rep Jerold Gatling. Answered all our questions and did not rush the process More

by Dawndiresta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerod Gatling, Vito Ilardi
Dec 02, 2022 -

Empire Cadillac of Long Island City responded

Thank you so much for your wonderful review! We are so glad that Jerod could provide you with a smooth, 5-star experience. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

November 19, 2022

Dan, professional, courteous and polite. This is my 4th car with Dan, he is the best. More

by rpandone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Keys
Dec 02, 2022 -

Empire Cadillac of Long Island City responded

Thank you so much for your excellent review! We are honored by your continued business, and we are delighted that Dan could consistently provide you with top-notch service. It is our pleasure to assist you in any way possible. Congratulations on your new Cadillac!

November 16, 2022

Team was very supportive, enthusiastic and courteous and helpful. Dan Keys is a great representative of General Motors, and in particular Cadillac. He knows the cars, and the history of the organization. More

by RPASTORE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharon Regan, Dan Keys, Charles Gaines
Nov 17, 2022 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are so glad that Dan and the team could provide you with quality service throughout your visit. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

November 08, 2022

I had a great expirrence at empire. Mr Charles Gaines and Mr keys couldn’t be better at making my purchase simple as possible. Thanks to the boys again. Tara Tamulinas and TJ Tamulin More

by angelpuppyalways
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharon Regan, Dan Keys, Charles Gaines
Nov 10, 2022 -

Empire Cadillac of Long Island City responded

Tara and TJ, Thank you so much for your positive review! Providing a smooth, top-notch experience is always our goal, and we are glad that Charles' and Dan's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

November 06, 2022

Second car brought from city empire Cadillac the salesman was excellent the others worked with you so far i’am pleased More

by mcduffie.larry
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Regan, Dan Keys, Charles Gaines
Nov 10, 2022 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are honored by your repeat business, and we are so glad that our team took great care of you. Our customers' satisfaction is our utmost priority. Congratulations on your new vehicle!

November 04, 2022

Charles Gaines, Noemi Oyola, and Dan Keys worked diligently to give me, a 25+ year customer, a GREAT deal on my new 2022 XT5!!! More

by Joe C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noemi Oyola, Dan Keys, Charles Gaines
Nov 10, 2022 -

Empire Cadillac of Long Island City responded

Joe, Thank you so much for your positive review! We are honored by your continued business, and we are overjoyed that Charles, Noemi, and Dan could provide you with the A+ service that you deserve. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new 2022 Cadillac XT5- on behalf of the entire team!

November 01, 2022

Mr Dan Keys is an exceptional salesman. He is very knowledgeable and passionate about his clients and go beyond the usual scope in making sure we are totally satisfied. We really appreciate More

by Holjoy18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Keys, Charles Gaines
Nov 04, 2022 -

Empire Cadillac of Long Island City responded

Thank you for leaving Dan this positive review! We are so glad that he could provide you with top-notch service. He will be honored to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with!

October 29, 2022

Joshua is great to work with. He was very helpful and kind. Spent a lot of time and truly cares about his customers. More

by DL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Vargas
Nov 04, 2022 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are so glad that Joshua took great care of you. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

October 28, 2022

Thank you, Daniel Fagadar and John Randazzo. It was a pleasure dealing with the both of you. You definitely know your cars, you’re enthusiastic about what you do and most importantly, you handle More

by CigarSmoke54
Recommend Dealer
Yes
Employees Worked With
John Randazzo, Daniel Fagadar
Nov 04, 2022 -

Empire Cadillac of Long Island City responded

Thank you for leaving Daniel and John this positive review and recommendation! We are honored to have been of assistance to you with your special purchase, and we are so glad that hey could provide you with the quality care that you deserve. We warmly congratulate you on your first Cadillac- on behalf of the entire team!

October 26, 2022

All the employees act like they didn't come here to work, they are their own asset, they need to know how to treat customers well More

by Mafzz.123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance manager and favorite moni , Sharon Regan, Dan Keys, Charles Gaines
Oct 26, 2022 -

Empire Cadillac of Long Island City responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your user name. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can investigate and reach out. My name is Sharon Regan, my email address is SRegan@EAGNY.com, we strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

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