Empire Cadillac of Long Island City

Empire Cadillac of Long Island City responded

Thank you, Bobbie Jean! It is our pleasure to assist you with all of your automotive needs. We're delighted Robert showed you an exceptional dealership experience. Thank you for choosing Empire Cadillac!

Empire Cadillac of Long Island City responded

That's fantastic news! Thanks for letting us know how thrilled you were with the amazing support you received from Robert. It's very important to us that our guests have all their questions answered and all the time they need to make important decisions, so we're delighted that's what Robert delivered for you. Best wishes for pleasant journeys on all of your upcoming travel plans!

Empire Cadillac of Long Island City responded

Thanks so much and congratulations on your new Cadillac! We're thrilled Robert made your dealership experience a breeze and that he continues to make sure you're completely satisfied. We hope to do business with you again some day but until then, we wish you all the best in your upcoming travels!

Empire Cadillac of Long Island City responded

Thank you for stopping by to share your 5-star review with us! Your complete satisfaction is our ultimate goal, so we're happy your dealership experience was truly exceptional. Please don't hesitate to give us a call if we may ever assist you again. It would be our pleasure!

Empire Cadillac of Long Island City responded

Hello Lynnsie123, Thank you for sharing your experience with us. Were very sorry to hear of the issue and we do apologize for the delay on the repairs being completed. We would like to speak to you on your review. Please contact our service manager, John Diakos at (718)524-3127 or at jdiakos@eagny.com. Thank you!

Lynnsie123 responded

What’s done is done. I don’t think I have anything to say unless if they are determined to refund my money back to me. Otherwise I don’t have anything to say. I already spoke to a John the service manager that time when I had to take my car there the third time and they still claimed they had done the work for me. So whats the difference for me to contact John now,? I still think it’s the same person we have talk to at the dealership. Because I did call and he said he’ll take responsibility of his employees but I can tell you straight up that the dealership did not clean my transmission or change the oil completely so that’s why it was leaking the second week and that I had to go to another mechanic to do everything over. Why do I need to change my transmission oil twice in a month ? If the dealership had done a decent job then I wouldn’t have gone all around town trying to fix my car and spend hundreds to thousands just to get it right. You guys think it’s funny that I have to drive all around town and waste my working hours sitting there waiting for my car to be service. The technician get paid by the hour. Every hour that you get pay is every hour i am not working. So it’s not fun to be driving back and forth to the dealership three times a month when it should have been done the first time. You know how many days, hours I wasted by not working so I can fix my car. When I’m not working, bills are not paid.

Empire Cadillac of Long Island City responded

Hi, Steven! Thanks so much for sharing positive feedback with us! It's super important to us that our guests are provided with attentive and helpful service during a dealership visit, so we're very happy your interactions from all departments were pleasant and informative. Thank you for choosing Empire Cadillac!

Empire Cadillac of Long Island City responded

Thanks so much for recognizing our sales team with the honor of your 5-star review! We're delighted that Valeria, Cliff, and Jhonathan treated you to a supportive and accommodating dealership experience with us. Congratulations on your XT4 and best wishes to you on all of your upcoming travels!

Empire Cadillac of Long Island City responded

Manuel, Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are so glad that Joshua took great care of you. Your satisfaction means so much to us. We warmly congratulate you on your new vehicle- on behalf of the entire team!

Empire Cadillac of Long Island City responded

Thank you so much for your wonderful review! We are so glad that Valeria could provide you with the A+ service that you so much deserve. She will be honored to hear of your very kind words. Please do not hesitate to let us know how we may be of further service to you and your wife in the future!

Empire Cadillac of Long Island City responded

Thank you so much for your wonderful review! We are so glad that Jerod could provide you with a smooth, 5-star experience. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!