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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,324 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,324 reviews

February 13, 2021

Great experience! Mihai Colten got the deal done in record time. Love my new grand Cherokee! Will definitely recommend dealership to my family and friends More

by Bp5732
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mihai Colton
Feb 18, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We're so glad that Mihai made your car buying experience quick and simple! Thank you for sharing your 5-star review with us, and congratulations on your new Grand Cherokee!

February 11, 2021

Had nail in front left tire. Came to service and was told no problems it was fixed in under 1 hour just waited until service personnel was available. More

by billgeeky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bishop
Feb 11, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you Bill! We're glad you had a great experience with us and that it was a quick, efficient process. We appreciate your business and hope to work with you again in the future.

February 09, 2021

I went to price a Jeep Wrangler for my husband's 50th and drove off in a 2021 Sport! Our sales associate was so friendly and knowledgeable. Thanks BM Islam! More

by Shannanique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BM Islam
Feb 09, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you Shannanique! We're happy to hear that you had a great experience purchasing your Wrangler, and that all of your needs and expectations were met. We appreciate your business and hope you and your husband are enjoying your new Jeep!

February 05, 2021

Every thing was great. Brian was excellent in explaining what had to be done in regards to the recall. In regards to oil consumption and how it would be checked in the future. More

by billgeeky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bishop
Feb 09, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thanks Bill! We're happy to hear that you had a great experience with Brian, and that he was so helpful and informative about your vehicle's service needs. We appreciate your business and look forward to working with you again in the future.

February 04, 2021

Sitting here for 4 hours waiting go repairs to be done that should have been done before they called me to tell me car is ready. NEVER COMING BACK TO THIS PLACE !! More

by garypalmese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Perez
Feb 09, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Hello Gary, I apologize that you experienced a longer wait than you expected, and for any inconvenience you experienced because of this wait time. If you would like to further discuss your experience, please contact Victor Anzalone at 631-479-2174 or vanzalone@eagny.com and he will address your concerns directly. Thank you.

February 03, 2021

Great service, very quick , Gloria Jones was very Great service, very quick , Gloria Jones was very helpful and moved the service through, its hard enough with this pandemic going on. Service dept w More

by vkitt60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gloria Jones
Feb 03, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for sharing your excellent service experience with us! We are happy to hear that Gloria and the rest of fantastic staff made your visit pleasant! We hope to be able to assist you again in the future!

February 02, 2021

The employees that assisted me were kind, asked what I needed and explained what to expect. Tom Lenci kept me updated on the progress of my vehicle More

by jvd353
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lenci, Brian Bishop
Feb 03, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your 5 star review! We are happy to hear that Tom and the rest of our excellent staff made your service visit a great one! We know you have options when it comes to servicing your vehicle, and we're glad you chose us!

February 02, 2021

fast, efficient and courteous service. I was a walk in, in the afternoon and received prompt and complete service. Jonathon was very thorough and hlepful. More

by dsandora1114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Rodriguez
Feb 03, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We're so glad your visit was a quick and efficient one, and that Jonathon and the rest of our wonderful staff made your service experience enjoyable. Thank you for sharing your 5-star review with us, and we hope to see you again!

January 30, 2021

Great quick service . The waiting area was clean and had a tv to pass the time . Very clean bathrooms . The people at the front service counter were very helpful More

by Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Lenski
Feb 03, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We're so pleased to hear that you had an excellent and comfortable service experience! Thank you for sharing your 5-star review with us, and we hope to work with you again in the future!

January 27, 2021

Empire Jeep has been a pleasure to deal with. Great customer service from Marquise Callaway during my visit. He helped me get the kind of deal I was looking for and really nice offering things like ref More

by ksimmons2788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquise Callaway
Jan 28, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We're glad you had such an excellent experience with Marquise, ksimmons! It's great to hear that he helped you get a great deal on the perfect vehicle, and that he was so helpful and accommodating from start to finish. We appreciate your business and hope to work with you again in the future.

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