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Empire Ford Inc.

Fall River, MA

Overview
Employees
Reviews
Vehicles
4.0
646 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service. We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them. Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's. Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more! At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize. We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details. Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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292 William S. Canning Blvd

Fall River, MA

02717

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Showing 646 reviews

March 04, 2023

Excellent to work with. I’m very satisfied with my experience. Would highly recommend them More

by Kenneth
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Shea
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Mar 07, 2023 -

Empire Ford Inc. responded

Dear Kenneth, We're so pleased to hear that you found Empire Ford "excellent to work with." Thank you for your review and for your recommendation! We appreciate your business.

March 04, 2023

What an awesome experience shopping for a new vehicle , a large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . More

by brianknight1968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva
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Mar 07, 2023 -

Empire Ford Inc. responded

Dear brianknight1968, Thank you for the awesome review and for taking the time to share your experience. We're so glad you were treated like family and we thank you for the recommendation! Safe Travels!

March 03, 2023

From beginning to end I felt very comfortable dealing with the associates. They made my experience in buying my vehicle very comfortable. More

by Debra Santana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2023 -

Empire Ford Inc. responded

Dear Debra Santana, Thank you for your feedback! We're so happy to hear that our staff made you feel "comfortable" from beginning to end! We appreciate your business.

March 03, 2023

Left me stranded without a vehicle when I traded one I owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade More

by nicolegotit77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roberto Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva, David Shea
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Mar 07, 2023 -

Empire Ford Inc. responded

Dear Ashley, Unfortunately, due to a conversation you had with the bank regarding your employment, your loan was not approved. This situation was out of our control. We offered to put you in a different vehicle but you declined. We are sorry for the inconvenience this has caused you.

Mar 08, 2023 -

nicolegotit77 responded

I declined because I’m not going to pay for a mini van quest for 5 years if I’m not satisfied completly with the purchase. You can’t just give me a nice car and then put me in a mini van that’s not how that works. You work for the city. The costumers satisfaction is definatly a goal in purchasing a car .. not just a sale. That’s how you guys presented it to me as. “ WELL ITS JUST A CAR AND A CAR IS A CAR” . Like if YOUR the one paying for it monthly . Absolutely not. You shouldn’t have put me in a vehicle that wasn’t registered anyway. At the end. YOUR WRONG . If I would have gotten hit by another driver and possibly died and the vehicle was totaled, your dealership would be paying the absolute total of it. Because it was still under the dealerships name . Stop trying to make it seem like I declined a good deal when it wasn’t. It was to cover yourself to say “ well we tried and you denied “ stop the act. I can actually persue a lawsuit for emotional distress and negligent actions that you all caused me.. I lost a lot of opportunity’s and days for work when you sold my vehicle and took me out of one .

February 24, 2023

I bought a car from your place, and I’m very happy with it, the dealer was a great salesman and everything one was so polite. More

by monteirorhonda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Bautista-Rodriguez
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Feb 28, 2023 -

Empire Ford Inc. responded

Dear monteirorhonda, Thank you for purchasing your vehicle from Empire Ford! We appreciate you choosing us and thank you for sharing your 5-star review!

February 15, 2023

Very helpful. Didn't feel pressured. Would return to again if I needed another vehical. More

by Berjen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva
Report | Print
Feb 16, 2023 -

Empire Ford Inc. responded

Dear Berjen, Thank you for sharing your 4-star review and your comments about no feeling "pressured." We would love to assist you or a relative when you're in need of another vehicle. Please let us know what we can do differently to earn a 5-star review! Thank you!

February 15, 2023

John & the team were amazing! Very grateful for their hard work and dedication. Thank you. More

by Robbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva
Report | Print
Feb 16, 2023 -

Empire Ford Inc. responded

Dear Robbie, Thank you for choosing Empire Ford for your new vehicle purchase! We appreciate your 5-star review and for mentioning both John and Bryce by name. Safe travels!

February 13, 2023

Wonderful, kind very respectful. Everyone I had the great pleasure to speak with where very professional and kind at the same time. I actually went home and called several friends an More

by lilliansway23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Shea
Report | Print
Feb 16, 2023 -

Empire Ford Inc. responded

Dear lilliansway23, Your comments mean a lot to us and we thank you for taking the time to share your experience. Thank you for also rating both Roberto Perez and David Shea with 5-star reviews. We do our best to provide top-notch service and we appreciate your positive feedback!

February 08, 2023

Top notch staff who are kind, knowledgeable and considerate of the customer 10/10! M More

by missy43095
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Bautista-Rodriguez
Report | Print
Feb 16, 2023 -

Empire Ford Inc. responded

Dear missy43095, Congratulations on the purchase of your vehicle. Thank you for your kind words and positive feedback. We appreciate you taking the time to rate your experience as well as our staff, Juan and Roberto!

February 06, 2023

The dealer ship was easy to get to, the staff were informative and did not hound you to purchase a vehicle. The place is very clean and welcoming. More

by ijhoutman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Shea
Report | Print
Feb 16, 2023 -

Empire Ford Inc. responded

Dear ijhoutman, thank you for sharing your experience. We're so glad to hear that our staff was "informative" and that you didn't feel "hounded" - like many dealerships tend to do. Please let us know how we can improve your experience to earn a 5-star review. Thank you!

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