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Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 644 reviews
March 03, 2023
From beginning to end I felt very comfortable dealing with the associates. They made my experience in buying my vehicle very comfortable. with the associates. They made my experience in buying my vehicle very comfortable. More
by Debra Santana
Verified Customer
March 03, 2023
Left me stranded without a vehicle when I traded one I owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade in for 300$ after putting it down as a 1200 trade in and basically left me with nothing but a 300$ check and I have 4 babies . Horrible absolutely wouldn’t with this situation on anyone. Not even an apology was givin to me. Everyone turned a blind eye !!! More
by nicolegotit77
February 24, 2023
I bought a car from your place, and I’m very happy with it, the dealer was a great salesman and everything one was so polite. it, the dealer was a great salesman and everything one was so polite. More
by monteirorhonda
February 15, 2023
Very helpful. Didn't feel pressured. Would return to again if I needed another vehical. Didn't feel pressured. Would return to again if I needed another vehical. More
by Berjen
February 15, 2023
John & the team were amazing! Very grateful for their hard work and dedication. Thank you. Very grateful for their hard work and dedication. Thank you. More
by Robbie
February 13, 2023
Wonderful, kind very respectful. Everyone I had the great pleasure to speak with where very professional and kind at the same time. I actually went home and called several friends an Everyone I had the great pleasure to speak with where very professional and kind at the same time. I actually went home and called several friends and family members and bragged about how comfortable you made me feel. I thank everyone for your kindness and friendly SMILES. More
by lilliansway23
February 08, 2023
Top notch staff who are kind, knowledgeable and considerate of the customer 10/10! M considerate of the customer 10/10! M More
by missy43095
February 06, 2023
The dealer ship was easy to get to, the staff were informative and did not hound you to purchase a vehicle. The place is very clean and welcoming. informative and did not hound you to purchase a vehicle. The place is very clean and welcoming. More
by ijhoutman
Employees Worked With
David Shea
February 04, 2023
Guys there couldn’t have been nicer. It was a Pleasure to get my bronco there It was a Pleasure to get my bronco there More
by linda78vette
