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Empire Ford Inc.
Fall River, MA
643 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 643 reviews
Verified Customer
July 04, 2021
Chris was great to work with. Very friendly, polite and professional. I will definitely be bringing my vehicle to Empire Ford for any future services professional. I will definitely be bringing my vehicle to Empire Ford for any future services More
by BMAN2415
Employees Worked With
Chris Machie
July 03, 2021
This was the easiest car buying experience, I didn’t feel pressured, and they worked with us to make it work for us. pressured, and they worked with us to make it work for us. More
by Ericajean_28
Employees Worked With
July 01, 2021
The workers in the service department were great. They gave me a perfect time slot for a appointment on short notice. Work was well done and quickly finished. gave me a perfect time slot for a appointment on short notice. Work was well done and quickly finished. More
by Blackxlt
Employees Worked With
Christopher Amaral
July 01, 2021
Great experience, quickly assessed and repaired our vehicle. They kept us up to date and were very attentive to making sure it was repaired. Easy! vehicle. They kept us up to date and were very attentive to making sure it was repaired. Easy! More
by SWEETCLR
Employees Worked With
Cody Porter
July 01, 2021
In and out in 90 minutes.. oil change , tire rotation & an inspection sticker.. under 100$ Totally awesome experience.. even great conversation with a few happy customers! an inspection sticker.. under 100$ Totally awesome experience.. even great conversation with a few happy customers! More
by Wlbedient69
Employees Worked With
Cody Porter
June 29, 2021
Fast service scheduling service appointment and very low wait time during my visit. Friendly staff and able to answer all of my questions regarding my purchase and services. wait time during my visit. Friendly staff and able to answer all of my questions regarding my purchase and services. More
by Hrgrad
June 28, 2021
Not professional, was lied to and given run around. Was told vehicle was checked out and never was. If I'm paying a chunk of money for a used 2017 vehicle then I kind of expect it to be in decent shape and told vehicle was checked out and never was. If I'm paying a chunk of money for a used 2017 vehicle then I kind of expect it to be in decent shape and not body wise! Didn't like the experience at all with them. More
by Disappointed
