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Empire Ford Inc.
Fall River, MA
643 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 643 reviews
Verified Customer
June 27, 2021
Had a great experience dealing with John Silva. From the time we stepped onto the lot until we drove away. A+ experience time we stepped onto the lot until we drove away. A+ experience More
by Wjvillineau
June 26, 2021
My review going to Ford was a great success I ended up getting an oil change for free and I was happy the time it took to do everything under an hour getting an oil change for free and I was happy the time it took to do everything under an hour More
by meganbenevides1
Employees Worked With
Other Employees :
Christopher Langdon, Tina Taglianetti, Christopher Amaral, Emily Verocchio, Chris Machie, Samantha Briody
June 25, 2021
They will try to bs you and are shady. Told to bring in vehicle and it wasn't diagnosed forn3 days. All I wanted was for it to be plugged in and have the codes given to me. So I went to pick it up. Then t vehicle and it wasn't diagnosed forn3 days. All I wanted was for it to be plugged in and have the codes given to me. So I went to pick it up. Then they put it on the code reader gave me my codes and charged me 130 bucks. That is pricey considering I could have bought a code reader for 30 bucks. If you can't trust them on simple things what makes you think they will treat you right when it really matters. More
by Carl G
Employees Worked With
Christopher Amaral
June 25, 2021
I bought a Used truck and the steering wheel buttons didn't work correctly. Brought the Vehicle back 3 times. The fourth time I brought vehicle back because the Horn didn't work. Now the Horn had nothi didn't work correctly. Brought the Vehicle back 3 times. The fourth time I brought vehicle back because the Horn didn't work. Now the Horn had nothing do with the Steering wheel. But the Used Vehicle was in your Possession when I bought it and the three times I brought it back. So it only needed a Horn. So you try charging me $321.00 to fix just the Horn. I turn down the service. And you Charge me $130.00 For diagnostics. Which I believe wasn't right. You got Inspection Sticker for the Truck and you mean to tell me that the Horn work that one time and pass Inspecrion. $321.00 is Is outrageous. It was a Safety feature. And you could of done a better price or not charge me a Diagnostic fee sense I brought the Vehicle back four times. I bought a Horn off Ebay for $64.00 bucks. I will be writing a review on you and will never buy from you again or family friends. You try to get over on your customers More
by earlbranch18
Employees Worked With
Emily Verocchio
June 25, 2021
My automobile was there for 8 days the part took forever to come in that was the only frustrating part.Staff was very helpful. to come in that was the only frustrating part.Staff was very helpful. More
by MPENGUIN365
June 18, 2021
I had an oil change and tire rotation the day after a major holiday. The service area was very busy, which I expected, and I was told the wait time may be a little longer than usual because of how busy t major holiday. The service area was very busy, which I expected, and I was told the wait time may be a little longer than usual because of how busy they were. Even though I had to wait a little longer, I didn’t mind. Everyone I had contact with was very friendly and said hello. They also made sure that I was being helped and had everything I needed. All of the employees appeared happy to be at work and were very attentive to all of the customers coming in and in the waiting area. It was a refreshing change to see so many employees in such a good mood, smiling, etc. That speaks volumes to me about how they are treated as employees. More
by MammaMac
Employees Worked With
Emily Verocchio
June 11, 2021
Very clean and hospitable employees are neat friendly and accommodating up front and honest it was a pleasure doing business here and happy to have my flat fixed rather quickly accommodating up front and honest it was a pleasure doing business here and happy to have my flat fixed rather quickly More
by Cj5
Employees Worked With
Other Employees :
Christopher Langdon, Tina Taglianetti, Christopher Amaral, Chris Machie, Samantha Briody
June 11, 2021
I’m very satisfied with our service. The started ratings should suffice. Why this demand for 25 words to submit? This requirement has me not want to submit. should suffice. Why this demand for 25 words to submit? This requirement has me not want to submit. More
by Eric
Employees Worked With
Emily Verocchio, Chris Machie
