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Empire Ford Inc.
Fall River, MA
643 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 643 reviews
June 09, 2021
Very helpful and informative! Chris from the service dept. helped a ton. I thought my F-150s 4x4 was faulty but it so happened to be that what it did was normal. Thanks to all the information i recieved dept. helped a ton. I thought my F-150s 4x4 was faulty but it so happened to be that what it did was normal. Thanks to all the information i recieved i now feel comfortable driving my truck. Also to waive the fee was 100% satisfactory. More
by BURGSAM558
Verified CustomerEmployees Worked With
Chris Machie, Samantha Briody
June 08, 2021
They sold me a vehicle with bad tires on it and used my warranty to correct their mistake instead of replacing them at their cost. Then I was told I “shouldn’t” have an issue going forward, but they wouldn warranty to correct their mistake instead of replacing them at their cost. Then I was told I “shouldn’t” have an issue going forward, but they wouldn’t give me my warranty back. i won’t be going there ever again. More
by AR
Employees Worked With
Samantha Briody
June 05, 2021
good friendly service - not a bad wait time -reasonably good friendly service - not a bad wait time - reasonably priced - will return for future visits for all scheduled maintenance suggestions at my conve good friendly service - not a bad wait time - reasonably priced - will return for future visits for all scheduled maintenance suggestions at my convenience if possible More
by ECHOMAIZE99
Employees Worked With
Emily Verocchio
June 05, 2021
Horrible service!!!! 👎🏻👎🏻👎🏻I waited 3 1/2 hrs. Horrible service!!!! 👎🏻👎🏻👎🏻 I waited 3 1/2 hrs. for an oil change, my appointment was for 1 PM and I didn’t leave there until 3:30 PM. 😡 W Horrible service!!!! 👎🏻👎🏻👎🏻 I waited 3 1/2 hrs. for an oil change, my appointment was for 1 PM and I didn’t leave there until 3:30 PM. 😡 When I first got there (@12:45), I was told it would take about an hour for the oil change and tire rotation. I explained that I was on my work lunch hour and would wait in their waiting area.. After an hour and 1/2 passed, I walked over to the service area to ask what was taking so long. I was informed that they did not carry the filter needed for my car in that facility, so they sent someone out to get it somewhere else. After complaining about not being informed about this earlier, the receptionist assured me it would only take another 20 minutes. I ended up leaving there @3:30…..unreal!!!!! 😩 Also, The person who serviced my car did not add a reminder service tag to my windshield, nor was I given a service receipt, Adding salt to the wound, I was told the service was free of charge to compensate for my time🙄. Mind you, my car is a 2020…this was the first oil change. they didn’t do me any favors, “A first time free oil change” was part of the deal when I purchased the car 😆 Horrible service all the way around! 👎🏻 I will never go there again not will I ever recommend any of my friends and family to go there either, More
by Lrodrigues51361
Employees Worked With
Emily Verocchio
June 04, 2021
Everything went as planned and was very happy with the service. Did a great job and was happy with the service dept friendliness and determination to get the job done correctly and timely. service. Did a great job and was happy with the service dept friendliness and determination to get the job done correctly and timely. More
by ARTHUR.PEIRCE
Employees Worked With
Emily Verocchio
June 03, 2021
I have been dealing with this company over 10 years. I have had service done several times. Only complaint is that they play the radio and knock off Sirius XM and change to their own station while working have had service done several times. Only complaint is that they play the radio and knock off Sirius XM and change to their own station while working on my car. More
by SANDRASERRY
Employees Worked With
Samantha Briody
June 02, 2021
Walking oil change was great service from empire Ford. Receptionist was great. And notifications of completeness was great. Very professional individuals working there. Thank for receiving me in short not Receptionist was great. And notifications of completeness was great. Very professional individuals working there. Thank for receiving me in short notice More
by ACTIONSAM09
Employees Worked With
Other Employees :
Christopher Langdon, Tina Taglianetti, Christopher Amaral, Emily Verocchio, Chris Machie, Samantha Briody
May 31, 2021
First time since I've had this car serviced at Empire Ford I can give a "rave review" to their Service Department (specifically the "desk personnel". Ford I can give a "rave review" to their Service Department (specifically the "desk personnel". More
by wendy
Employees Worked With
Christopher Amaral
May 30, 2021
Told me i was going in to fix my recall that day so i went only for them to check my mileage and tell me they were going to call when the parts were ready. I was misinformed over the phone , i missed wor went only for them to check my mileage and tell me they were going to call when the parts were ready. I was misinformed over the phone , i missed work for no reason at all More
by Wcza
Employees Worked With
Don’t remember the employee name
May 30, 2021
Excellent place to go Chris m was the person to help me very nice guys efficient in what he dose excellent job with my car it’s fix and running smoothly no problems very nice guys efficient in what he dose excellent job with my car it’s fix and running smoothly no problems More
by THEUDUIRE
Employees Worked With
Chris Machie
