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Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 644 reviews
April 01, 2021
My experience with this staff was excellent. I was contacted immediately after my on line request for info on Ford F-150 trucks or suv. The sales staff was excellent and the service mgrs were pleasant contacted immediately after my on line request for info on Ford F-150 trucks or suv. The sales staff was excellent and the service mgrs were pleasant and engaging and worked as a team to get my requirements met. I told them this. Top flight and r refreshing. Ownership should be aware they have a top flight group here. The personality of this company was upbeat and had good energy. Tim Ladd More
by TIM.LADD
Verified CustomerEmployees Worked With
Other Employees :
Jessica Carchipuendo, Kerry Macewen, Christopher Langdon
March 17, 2021
They made it so easy and quick to get my new suv. Thank you so much to John and Bryce for all of their help you so much to John and Bryce for all of their help More
by Desirae.Mitchell.88
February 26, 2021
Excellent customer service! The best car buying experience I've ever had. Friendly, professional staff. I highly recommend Empire Ford to anyone looking to purchase a new vehicle. experience I've ever had. Friendly, professional staff. I highly recommend Empire Ford to anyone looking to purchase a new vehicle. More
by Jhnorris981
Employees Worked With
Other Employees :
John Silva
February 18, 2021
Had a great visit and all people were courteous and Had a great visit and all people were courteous and attentive Great staff and management was there when I needed them Hope all is well and safe Go Had a great visit and all people were courteous and attentive Great staff and management was there when I needed them Hope all is well and safe God Bless More
by ALQUITO
Employees Worked With
Nate/ Kevin/ Bryce
February 16, 2021
They were very friendly. Roberto Perez was very knowledgeable and friendly.he made u feel comfortable.the dealer ship over all great bunch guys.and good hours knowledgeable and friendly.he made u feel comfortable.the dealer ship over all great bunch guys.and good hours More
by LEEG636
February 13, 2021
Great experience buying a custom order bronco.. it all worked out great for my sons first car. Bronco bronco bronco bronco bronco bronco bronco bronco worked out great for my sons first car. Bronco bronco bronco bronco bronco bronco bronco bronco More
by rubella2000
February 10, 2021
Incredible. What an great experience! There was no back and forth. I said what I would like and a price range. All were met,). Price range on the low side. Woo-hoo and forth. I said what I would like and a price range. All were met,). Price range on the low side. Woo-hoo More
by Priscilla
February 05, 2021
It was a great experience, everyone was friendly and helpful. John was amazing! Definitely going back should we need another truck! Awesome follow up skills too! helpful. John was amazing! Definitely going back should we need another truck! Awesome follow up skills too! More
by YARITZA AND EMILIO
January 28, 2021
Great service sales department was awesome,John was very helpful.Bryce in finance was great too,looking forward to working with them again!!see you soon!! helpful.Bryce in finance was great too,looking forward to working with them again!!see you soon!! More
by jamescraft638
Employees Worked With
John Silva
