Empire Ford Lincoln of Huntington

Just purchased 2020 MKZ at Empire Lincoln of Huntington, manager Erick Tops, salesman Robert Uhler, and finance manager Sam Green are to be commended for their professionalism. I couldn’t be happier with my manager Erick Tops, salesman Robert Uhler, and finance manager Sam Green are to be commended for their professionalism. I couldn’t be happier with my experience. -Linda Bisso More

I REALLY wanted to give them my business, as they were not pushy in the least bit. They gave info as requested. They offered a VERY GOOD price, but, the reason we did not purchase their car is b/c of th not pushy in the least bit. They gave info as requested. They offered a VERY GOOD price, but, the reason we did not purchase their car is b/c of the size, it was larger than expected. They were very welcoming. I would DEFINITELY give them a chance. More

I tried to order a truck with these guys and it was a huge waste of time. I made an appointment over the internet (due to covid) and when I got there they explained the person I was told I had an appoint huge waste of time. I made an appointment over the internet (due to covid) and when I got there they explained the person I was told I had an appointment with (Tom) was the manager, and he wasn't meeting with me, he doesn't take appointments. They didn't even have my appointment or any of my info that I took time to fill out and send to them prior to my visit. So they sent me to a different salesperson. They were most interested in: "what is your budget?". They kept asking over and over. They wasted over 3 hours of my time going back and forth talking to their managers on every little thing, before we even talked about any pricing. Finally when it came time to talk pricing they claimed they couldn't give me a price anyways, but still was extremely interested in what my budget was and told me "just so you know your monthly lease payments are going to be at least $900 for this truck" but yet the lease price on Ford's own site for the exact truck were well under $700 and that did not include any discounts that I was eligible for. Never thought I would be treated like a cheap skate buying a 70k truck, but Empire ford managed it. In the end, it didn't seem like they even wanted my business if they couldn't rip me off, so I just left. More

Very poor dealership.Dealership didn’t detail vacuum Very poor dealership. Dealership didn’t detail vacuum wash vehicle at all. The lack of knowledge The lack of communication Needed to get a oil c Very poor dealership. Dealership didn’t detail vacuum wash vehicle at all. The lack of knowledge The lack of communication Needed to get a oil change within 2 weeks of purchase. More

We have been searching for a used Ford Transit for a few weeks. We went to a few used car dealerships and saw a car we were interested in at Empire Ford. They were wonderful with us and our 2 youngest kids, weeks. We went to a few used car dealerships and saw a car we were interested in at Empire Ford. They were wonderful with us and our 2 youngest kids, allowing us to test drive and really let the kids explore the vehicle. They were very fair with negotiations and pricing- they gave us a very fair price for our trade and we left feeling very pleased! Kim and Tom were absolutely lovely! When we trade in our other car in a few years, they will be our first stop! More

Routine appointment (inspection, oil change, car wash) which somehow resulted in a chipped steering wheel. Spoke with Service Manager (Joel Flack) who said he would speak with his 'Trim Guy' re repair an which somehow resulted in a chipped steering wheel. Spoke with Service Manager (Joel Flack) who said he would speak with his 'Trim Guy' re repair and get back to me. He never got back to me nor were any of my calls to him returned. Poor customer service! More

Bought a 2019 Ford Mustang on a Wednesday and was told to pick up on Thursday. After we drove home with the car, found out that Spare tire was missing. When we inspected the car prior to purchase there w to pick up on Thursday. After we drove home with the car, found out that Spare tire was missing. When we inspected the car prior to purchase there was a SPARE. This appears to be a typical bait and switch tactic .very low and dirty Not Happy at all. Was not treated as Royalty. Disappointing and upset. Tried calling MGMT - no returned Phone calls!!! More