Empire Ford Lincoln of Huntington

Nasty Guy I wanted to return a lease I had purchased via an online source. I called Mr. Weiss to ask how to do it, before I was able to tell him I was looking I wanted to return a lease I had purchased via an online source. I called Mr. Weiss to ask how to do it, before I was able to tell him I was looking for another lease, he jumped all over me. He told me that they can't do another dealer's work, that I have to return it to where I got it. I tried to get a word in about wanting another car but he was so angry, I stopped trying. If he was that angry in a 120 second call, I didn't want anything to do with them. More

My terrible experience at Ford in Huntington. My brand My terrible experience at Ford in Huntington. My brand new 2014 explorer outside temperature stopped working. I called to make an appointment. The w My terrible experience at Ford in Huntington. My brand new 2014 explorer outside temperature stopped working. I called to make an appointment. The woman that answered the phone at the service department asked me if I bought the car here. I said no. She then said "Well, why are you calling here". I ended up making the appointment anyway despite her rudeness. I made the appointment for 7:30am the following week. I get to the dealership and the gates are closed, circled the building until 8am - still closed. I called numerous times and no one picked up. I decided to leave and go to work. At 8:15 finally someone picked up at the service dept. I found out that the svc. dept was in another location, which I would have also known if they picked up at 7:30 when I called. I was so frustrated and annoyed that I asked to speak to the owner Steve Weiss. Right off the bat I could tell in the tone of his voice he had no patience or time to speak to me. I explained to him my bad experience and all he could say was "I don't know what to tell you" and he said "Well it's not uncommon for a service dept to be in a different location" with a condescending attitude and kept repeating "I don't know what to tell you". Finally I said why don't you start with an apology! Aren't you the owner?! This dealership is not professional and obviously do not care about their customers. I should have been told when I made the appt where the svc. dept was located and an apology was absolutely necessary! More

I have leased a Ford for over 15 years I have been to several dealerships. I can honestly say that coming to Ford Lincoln was the best thing I have ever done. Our salesman was the most professional and c several dealerships. I can honestly say that coming to Ford Lincoln was the best thing I have ever done. Our salesman was the most professional and courteous person we've meet in a long time. He helped us pick the perfect vehicle, we couldn't be more pleased. Not only did he listen to our needs, but he then handled every aspect of getting us behind the wheel and on the rode in no time flat. We will never go to another dealership, no need to change when you find the best one. More

The staff at this dealership is incredibly knowledgeable and friendly. They answered all of the questions that I had about the car and remembered me the couple of times that I came into the dealership. I wo and friendly. They answered all of the questions that I had about the car and remembered me the couple of times that I came into the dealership. I would definitely recommend this dealership to anyone looking to buy a car. More

I was looking for a used car and as far as good used cars go they are very difficult to find. I was very concerned about buying a "problem". I went to several locations, but did not feel like I was getting t go they are very difficult to find. I was very concerned about buying a "problem". I went to several locations, but did not feel like I was getting the full story. I decided to try a national dealer like Ford. I was happy to find the sales rep John was knowledgeable not only about the car but its past. I found a 2013 that was a pre-owned Ford Certified, it also gave me the power train warranty for the remainder of $100k mile. John also shared the car fax and previous owner (no accidents) and the pre certified check list right down to the two new front tires to pass certification with more than 50% wear. The car was set up and ready to go on time and John spent plenty of time showing me how to use the electronics. I was also very happy to find out that using the dealer I was eligible for 24 hour roadside assistance. It is also very important to me that I have a face and a phone number, John offered both. I genuinely had a great experience and I love the car. More

john was friendly, knowledgeable and patient with us. he explained all of the options available and went out of his way to find us the car we wanted. he patiently explained the car set up when we came in to explained all of the options available and went out of his way to find us the car we wanted. he patiently explained the car set up when we came in to pick up. We both liked him very much and he made the car buying experience very pleasant. More

first and foremost, don't ever ever go in this dealership for anything! The service is downright awful and the bad attitude from all their representatives seems to be a plague there. The meter goe dealership for anything! The service is downright awful and the bad attitude from all their representatives seems to be a plague there. The meter goes from bad rep to worse reps. Who knows maybe from being disgruntled maybe overworked, but there is no excuse to treating customers so poorly. My father bought a tirecare insurance plan for about a couple of thousand for his Lincoln Mkt. He got a flat tire and took it to Lincoln service center. They claimed an adjuster had to come and review car to okay fixing the flat. We call the insurance co. and they say that's completely untrue. Lincoln service reps only had to send in pictures, which tirecare insurance co. informed their rep Juliana that's what they had to do. Juliana, their rep, doesn't smile and is very confrontational. They kept telling my father they're waiting for an adjuster. They even hung up the phone on my father several times. A week later, and they still have my father's car! A car he needs for work! For a flat? Really? I went with him to pick up the car and they had the audacity to blame insurance co. for their inability to submit pictures to insurance co.. Mind you, a week later this is the first time they offer any excuse. Unbelievable. More

I had the pleasure of meeting Steve Rehak about 7 years ago at Syosset Ford and followed him to Huntington. Steve has always helped me through the leasing process and is the most considerate, patient and t ago at Syosset Ford and followed him to Huntington. Steve has always helped me through the leasing process and is the most considerate, patient and talkative (he's very funny) salesmen I have met. I have been a Ford owner since 1997 and my husband since 2005. Steve is truely an asset to Huntington Ford. The service department in Huntington are also extremely helpful, knowledgeable and accomodating. We have been pleased with our experience with Ford. Keep up the good work!! More

John was extremely easy to work with very informative, very knowledgeable, very friendly, and very patient. He made buying our pre-owned, certified 2011 Fusion hassle-free and a pleasure. We will definite very knowledgeable, very friendly, and very patient. He made buying our pre-owned, certified 2011 Fusion hassle-free and a pleasure. We will definitely look to work with him in the future as well as recommend him to any friends who are looking to purchase a car now or in the future. More

I owned a 2004 Ford Escape and was looking to upgrade and decided to do so by leasing my next car. I was referred to John Miolla by a friend of my brother. John was amazing. I had never leased before and decided to do so by leasing my next car. I was referred to John Miolla by a friend of my brother. John was amazing. I had never leased before and he explained the process to me with my best interest in mind. That was in 2011. I leased a 2011 Ford Escape and loved the car. John worked within my budget and put me in a car that offered options I didn't think I could afford. I had visited other dealers and they just saw me as a number or a dumb female and tried to give me the least amount of options for the most money. I presented this background because my lease was coming due and I visited another Ford dealer (Levittown Ford). I didn't know where to go because John was no longer at the previous dealer. I was told that I was a VIP customer and they would present me with a great deal. That great deal was an insult to my intelligence. I decidied to do my homework and track John down. I was happy to find him and more than willing to travel the distance Syosset Ford of Huntington because I knew I would be treated fairly and not taken advantage of. I was pleased with my visit. The receptionist at the front entrance was very pleasant and John once again was amazing. He worked the numbers and was able to get a monthly lease rate that was lower than what I had been paying. I'm happy to say that today I drove out of Syosset Ford of Huntington with a 2014 Escape. It drives beautifully. I love the car and would refer anyone looking for a Ford to visit Syosset Ford of Huntington and speak with John Miolla. They won't regret it. Thank you John. Amelia Montgomery More