Empire Ford Lincoln of Huntington

We dealt with a salesperson named Rob. He was extremely knowledgeable, kind and easy to deal with. He explained everything to us and took a lot of time with us. He is one of the reasons we purchased a Lin knowledgeable, kind and easy to deal with. He explained everything to us and took a lot of time with us. He is one of the reasons we purchased a Lincoln Navigator. He even delivered the vehicle to us and spent and hour showing us how to use all the options. Excellent salesperson. Empire Ford Lincoln of Huntington is lucky to heave him. More

Aviator is a lemon, service is rude and unhelpful. No one calls you back, called to speak with GM always in meetings and doesn’t call back. And get this does not have voice mail set up. Go to Mercedes one calls you back, called to speak with GM always in meetings and doesn’t call back. And get this does not have voice mail set up. Go to Mercedes for quality products and service. I am going back, grass on the other side of this fence was brown More

From the reception area to the sales department to the finance department. The WORST dealership ever!!!!! They don’t return your calls and give you the run around finance department. The WORST dealership ever!!!!! They don’t return your calls and give you the run around More

We cannot believe what we experienced today when we went into the Empire Ford dealership in Huntington, NY, this afternoon. We went there specifically to purchase a Bronco Sport we found on their lot. Upon into the Empire Ford dealership in Huntington, NY, this afternoon. We went there specifically to purchase a Bronco Sport we found on their lot. Upon entering we were asked if we had an appointment. We told the receptionist that we did not, and she told us she would get someone to help us. We overheard the salesman she spoke with say he is going to have a cigarette. So, we stood there waiting for him to come back. We were not asked to have a seat, or if we wanted a drink or anything. When the salesman, Sean Miller, finished from his cigarette break, he sat with us and seemed nice enough, engaging in some small talk. We asked him the differences between two of the models, he said he would print out the window stickers (so we could read for ourselves). As they were printing he said, “Guys, just so you know, so we don’t waste an hour of each other’s time test driving the car, we are selling these cars for $3,000 over the sticker price.” So, I said, “Well, that will not be the case for us, right?” He then said, “Oh no, it will be. There’s no negotiating.” We were shocked by what Empire is doing. We told him that we were prepared to purchase the car right now and he said, “I’m sorry, but then I guess we don’t have a sale.” We said, “No, we do not.” He then tore up the window sticker printouts he was preparing for us and we walked out. We will never step foot in this dealership again, nor will we advise anyone to go there. More

Domininque was the first person to offer assistance. She walked me through the process of purchasing my first car. She is a five star salesperson who goes above ans beyond. Thanks walked me through the process of purchasing my first car. She is a five star salesperson who goes above ans beyond. Thanks More

I visited empire ford with my girlfriend this week and had the pleasure of dealing with the most amazing saleswomen Dominique. She took the time to show us every aspect of the vehicle and really knew he s had the pleasure of dealing with the most amazing saleswomen Dominique. She took the time to show us every aspect of the vehicle and really knew he stuff. She is tops!!! More

Best sales person ever. She made everything very smooth and easy. The delivery was phenomenal she went over everything I needed to know about the vehicle. and easy. The delivery was phenomenal she went over everything I needed to know about the vehicle. More

This review is for the service center. I have used them for 5 years, and it was fine. I spent thousands on maintenance and repairs on my F150 (expected repairs). Within 9 months I had the front and back for 5 years, and it was fine. I spent thousands on maintenance and repairs on my F150 (expected repairs). Within 9 months I had the front and back brakes replaced and the rotors resurfaced. The front rotors warped after 6,000 miles. I had to have new rotors installed for $421 on top of the earlier bill of $370. Then I had the back pads replaced and rotors resurfaced. The rotors warped after 9,000 miles. They quoted replacing the rotors for approximately $600 after I paid close to $400 already for resurfacing/new pads. Why would they suggested resurfacing the rotors if it is not going to last for very long (this is all with 9 months). The Service guy acted aloof when I asked the question. For both sets to warp that quickly seems fishy. I have resurfaced other vehicles in the past with no issues. The truck is no used commercially and does not tow anything. They have lost a longtime customer and probably don't care. More

Found this dealership online had the exact car I was looking for made an appt traveled two hrs from home met Fred the salesman nice guy but had to consult with sales mgr josh as I asked what I could g looking for made an appt traveled two hrs from home met Fred the salesman nice guy but had to consult with sales mgr josh as I asked what I could get the car for. Fred went to the huge elevated desk in the showroom and spent 10 minutes conversing? He came back and quoted the internet price advertised then josh came running over from behind the desk not introducing himself and arrogantly said that,s the bottom line price take it or leave it essentially no discussion we walked out. He was arrogant and rude don,t bother buying here I could only imagine how poor the rest of the services would be. What a waste of time More

ONE STAR TOO MANYI called and emailed this dealership ONE STAR TOO MANY I called and emailed this dealership for a day and a half with no response. I finally called later the second day to put a deposit ONE STAR TOO MANY I called and emailed this dealership for a day and a half with no response. I finally called later the second day to put a deposit on your Mustang Bullitt for $50,437 + tax, tags etc. I asked for a complete price with everything included and the salesman could not give an answer. The next day he called back to say that his “manager” told him to tell me that they wanted 10k more than what is listed on your web site. I was shocked with that response, saying they should honor the advertised price. They said no, but will change the price on the web. I understand completely that a dealer can ask a premium on new cars but a 2020. The dealership’s web should have been updated to reflect the extra 10k. As of today, several weeks later, the website still says $50,437. I buy a least 1 car a year from dealers as far away as California and have never run into this type of deception. (False Advertising). They tarnish the Ford Brand. A letter will be addressed to the dealership’s General Manager, Ford Customer Care, Ford Corporate and Social Media sites. I reviewed the dealership reviews online and I am not alone with my complaint. There is even a one star review that is almost word for word the same as my encounter. I just don’t want this to happen to someone else. I have recently purchased a Bullitt from a reputable dealer My first ever bad dealer rating because I don’t want this to anyone else. If you don’t believe me, read the other ratings More