Empire Hyundai Inc

My buying experience started ok enough as I took a couple cars for test drives and working with Marina was easy. The problems started after the initial visit. I went back two days later so my wife could se cars for test drives and working with Marina was easy. The problems started after the initial visit. I went back two days later so my wife could see the car and so we could finish up paperwork. I called Marina before we left and let her know we were coming (it's a 45 minute drive from my house). When we arrived Marina was out and we had to wait 45 minutes, not even the managers offered to help us out with our situation as we wanted to move ahead with the paperwork and have my wife sign docs to get her and our two young kids out of there. So after our 45 minute wait with no apology, we then wait another 1.5 hours for my wife to sign one piece of paper to sign over our old plates (which ultimately didn't work so the whole time spent waiting was futile) which was annoying and surely could have somehow been done quicker... it's one piece of paper! So we finally wrap up and they then find they're missing the second key. I ask them to send it to my address and they say they can't so that requires another trip to the dealership on another day which I make, I figure that everyone makes mistakes so it's fine. I then get called back to the dealership to pick up my registration a couple of days later by Marina so I waste 1.5 hours of my work day to go pick it up, only to find that it's not ready. Marina had just called me to tell me it was ready so the whole trip was wasted and was completely avoidable and again no apology was offered. Another trip was needed to pick up the registration and we agreed to meet in the middle of the long route I have to take to get to the dealership, again she shows up 30 minutes late (about five minutes before I was about to leave in hopelessness). The whole botched operation was incredibly stressful and I'm not the sort of person who ever writes critically but this was a debacle and I would caution anyone dealing with this dealership to not have high expectations about how competent everyone there is. Overall I had an issue with Marina, the sales managers who declined to help with getting one form for my wife to sign as we waited for Marina and with whoever handles their key inventory as that too caused an extra trip. It was also disappointing that the refused to send anything in the mail (key or registration or new plates), even certified mail wasn't "secure" enough for them. I believe they just don't value my time at all and would rather not pay postage or for anyone to travel to me to help correct for their own mistakes. When you've screwed up as badly and often as they had it's time to bend "procedure" to help make up for previous carelessness. More

Very nice people, good experiences overall. On the day of purchase, they took the time to explain how to use all the features of the car, and set up the radio stations and bluetooth features. I was intro of purchase, they took the time to explain how to use all the features of the car, and set up the radio stations and bluetooth features. I was introduced to the service personnel and the maintenance requirements were explained. I have had my car serviced 1 time since, and was very happy with the experience. Jeff White who works in Service, was especially nice and helpful. More

I had heard that Empire Hyundai in Fall River was a good dealership to go through from a friend. My mother needed a new/used car so we went to the dealership together and Terry had helped us find the right dealership to go through from a friend. My mother needed a new/used car so we went to the dealership together and Terry had helped us find the right car for my mom. He was so professional and very kind and considerate. He did not rush us at all, which is really great because wer had gotten that from other salesmen before. He asked my mom what kind of car she was looking for, if we wanted any upgrades and then he just found us the right car. I not only reccomend all my friends and family to go to Empire , I also recommend Terry he was absolutely phenominal. More

We went in already knowing what model/make we were interested in purchasing. George was professional and extremely helpful in finding the exact car that met our needs. He had great product knowledge, interested in purchasing. George was professional and extremely helpful in finding the exact car that met our needs. He had great product knowledge, an easy going attitude that made us feel comfortable and able to make such an important decision. Because of him and the Empire team, we will most likely buy our second vehicle from them! More

Very good experience with this salesperson so far. I wanted to test drive a few different vehicles to figure out which one I was truly interested in. He took his time and didn't pressure me. I haven't wanted to test drive a few different vehicles to figure out which one I was truly interested in. He took his time and didn't pressure me. I haven't purchased yet but will definitely be going back to Empire to see if we can work out a deal... Hopefully my experience with Empire Hyundai will continue to be good. More

As soon as I entered Empire Hyundai, I was nicely greeted and taken care of right away. George persisted to help me and he made me feel at home. I felt very comfortable with George and I knew that he would and taken care of right away. George persisted to help me and he made me feel at home. I felt very comfortable with George and I knew that he would do his best to make me happy. I left that night with a brand new vehicle and have recommended George and Empire since then. Thanks george! More

Went in to look at the Sonata. I was greeted immediately by the sales rep. Unlike other dealers I've been to, George did not make me uncomfortable with his approach. He was very knowledgeable and pleasant by the sales rep. Unlike other dealers I've been to, George did not make me uncomfortable with his approach. He was very knowledgeable and pleasant, and did not attack me with the usual high pressure sales pitch. The car itself was nice, and priced well, but ultimately I decided to purchase a small truck. My experience with George was excellent though, and if I'm ever in the market for a four door sedan, I will return to Empire, and hope to find George still there. More

I was looking for a used vechicle and I was referred to by my Mom who recently purchased a car for Terry. I was nervous about going down because of my credit but when I was there Terry made it easy for me by my Mom who recently purchased a car for Terry. I was nervous about going down because of my credit but when I was there Terry made it easy for me not to stress about the financing. He got me in a car that I would never thought I would be able to afford. He got me great payments that I can afford. Terry was very professional and friendly. He made the process easy and I will definatly 100% refer him to everyone I know. More

we went ovrt the bridge looking for car dealers. i am disabled and need a car that i can get in and out of easily. we stopped at Empire Hyundai for a quick look around. as the salesman walked towards u disabled and need a car that i can get in and out of easily. we stopped at Empire Hyundai for a quick look around. as the salesman walked towards us, we were prepared for a great pitch and line...we were very suprised at how helpful and friendly "Terry" was. he answered all of our Questions, and offered advice. were still looking but i think well be back to empire and see Terry. More

The price could have been a little bit better but i was satisfied. Overall experience. was not excellent but good because we had to wait like 3 hours to get it registered at the dealership. Friendless was satisfied. Overall experience. was not excellent but good because we had to wait like 3 hours to get it registered at the dealership. Friendless was good. Quality of work was good also. Would have been better if was fater. Overall the experience was good. to make it better. could of been faster. More