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Empire Hyundai Inc

Fall River, MA

3.7
1,239 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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428 Pleasant St

Fall River, MA

02721

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Showing 1,239 reviews

September 16, 2016

Happy Customer of a 2017 Tucson Tony Reis, the salesperson I dealt with to purchase my new vehicle from Empire Hyundai was very respectful and helpful!! I would recommend Mr. Reis a More

by lkenepp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Reis, Tyler Torres
Sep 19, 2016 -

Empire Hyundai Inc responded

Thank you for your awesome review! Tony is a fantastic member of the Empire Hyundai team and we are glad that you enjoyed working with him because of the excellent service he provided. Please come back to visit us for all your car needs, and we hope you're loving your new Tucson!

September 15, 2016

update on previous review I want to correct something from my previous review, I stated that Paul McCarthy never called me after I left the dealership, apparently he did try an More

by Giraffe1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryce and Paul McCarthy
Sep 16, 2016 -

Empire Hyundai Inc responded

Thank you for sharing your feedback. We are glad to hear that your experience with Paul and Bryce was excellent and that you enjoyed working with them because of the friendly service they provided. It is unfortunate that we lost your business because of a misunderstanding, and we hope in the future we have the opportunity to show how much we appreciate you as a customer. Thanks for coming in and we hope to see you again.

September 14, 2016

Best car shopping experience Empire Hyundai made my new car buying experience amazing!! I would absolutely recommend them to anyone looking for a new car. Great employees and mana More

by nikoled.braga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Tobey
Sep 15, 2016 -

Empire Hyundai Inc responded

Thank you for sharing about your amazing car buying experience! Our team works hard to make every experience as fantastic and easy as yours, so they will be thrilled to know how much your appreciate their effort. Congratulations on your new car and we look forward to working with you again!

September 13, 2016

2016 Veloster my first Hyundai and I love it, It's cute and my friends say it too, I like driving it around, hopefully gives me many miles of driving pleasure so I More

by leopoldod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dube
Sep 14, 2016 -

Empire Hyundai Inc responded

Congratulations on your first Hyundai! We are delighted that you love your new Veloster and that you bought it from us here at Empire Hyundai! Thank you for your business and we look forward to working with you again for your next vehicle!

September 10, 2016

excellent service and work The employees were very friendly and kind. Excellent work. It was very organized and simple. Empire Hyundai management was very good. I highly recomme More

by stephentavares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Shawn
Sep 14, 2016 -

Empire Hyundai Inc responded

Thank you for sharing about your experience, Stephen! It is always wonderful to hear about the excellent service our Empire Hyundai team provides, and that our customers enjoy the easy car buying process we set up. We really appreciate your business and look forward to helping you with any of your future needs!

September 10, 2016

Purchasing a new SUV My nephew and I were greeted by Kim outside the door. She invited us to sit at her desk and we discussed what I was looking for. Then Bryce came over More

by rnewhall59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce, Tyler Torres
Sep 14, 2016 -

Empire Hyundai Inc responded

Thanks for sharing your feedback! We are glad you had an easy and enjoyable car buying experience working with our fantastic team. Thanks for choosing Empire Hyundai and we hope to work with you again for all your car needs! Enjoy your new SUV!

September 10, 2016

Horrors in Car Buying at Empire Hyundai, Inc. Needless to say, I had an awful experience at the Empire Hyundai car dealership and would not recommend anyone to buy a car there, especially at the F More

by mlcurran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kasey Mathias,Rob Collins,Donald Devlin,Paul McCarthy, Tyler Torres
Sep 19, 2016 -

Empire Hyundai Inc responded

We appreciate you taking the time to let us know about your recent experience at Empire Hyundai. We’re sorry to learn that you felt your experience did not meet all your expectations. We will use your comments to improve our efforts, and encourage you to contact Kasey Mathias at 508-673-7646 to discuss any of your concerns further. Our team strives to provide a great car buying experience and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation.

September 09, 2016

comment There were 3 stains on back seat of my NEW Elektra--- was not happy ! After 2 cleanings the bosses stepped to the plate and sales and service staff ar More

by bevy8447cooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : DJ;Steve;Hector, Tyler Torres
Sep 14, 2016 -

Empire Hyundai Inc responded

Thanks for telling us about your awesome experience! Our staff was more than happy to make your car perfect for you to take home because your happiness is a high priority to us! Congratulations on your new car and we hope to work with you again!

September 08, 2016

I thought the staff were excellent, very professional and were great at what they do... Did not feel pressured and I would like to feel that I got a great deal..., I will definitely reccomend Empire to my friends and family Great place to buy a car... Great staff... No pressure and I feel I got a great deal... Very comfortable with the Service Dept... Staff very professio More

by arthurdasilva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2016 -

Empire Hyundai Inc responded

Thanks for sharing about your recent visit, Arthur! We really appreciate your amazing comments about our incredible staff and they will be happy to hear how much you enjoyed the excellent service they provided. We look forward to working with you again for anything you need. Enjoy your new car!

September 08, 2016

Great customet service Forest Thomas was our sales guy. He went above and beyond to get us into the car my daughter had really wanted in our price range. Excellent service. More

by bethandalexis2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forest Thomas
Sep 14, 2016 -

Empire Hyundai Inc responded

Thanks for your feedback! Our number one goal is always customer satisfaction so we are thrilled to hear that Forest went above and beyond to get you in the perfect car and for a great price. Thanks for coming in and we hope you are enjoying your new car!

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