Empire Hyundai Inc

Great Initial Experience, Bad After One Week. (Repost from previous page) One week after purchasing my 2016 Hyundai Veloster, I noticed a plastic strip on the roofline, left side, had popped up. T (Repost from previous page) One week after purchasing my 2016 Hyundai Veloster, I noticed a plastic strip on the roofline, left side, had popped up. This piece did not snap back in place, after trying several times. I drove to the service department whereupon I had to schedule an appointment for the following week. When I arrived, a service person looked at the piece and snapped it back in place. Later that day, April 11th, I noticed that the plastic strip on the right side was coming undone. Now I have to schedule another visit to the dealership. Upon noticing the left side strip popped up, my reaction is to wonder what will go wrong next with my new car. Well, as mentioned, the right side plastic strip is coming undone and I'm beginning to wonder about the quality of my new 2016 Hyundai Veloster. I will be writing my second experience on social media. How can I not wonder what will go wrong next? More

Great Experience Nick Sousa was very patient with my needs along with all the staff at Empire Hyundai. I would recommend them to anyone looking for a great car buying Nick Sousa was very patient with my needs along with all the staff at Empire Hyundai. I would recommend them to anyone looking for a great car buying experience. More

2017 SantaFe Overall, my expierence at Empire was as I expected. I went to this dealership knowing what I wanted in a vehicle. I feel that I was offered a selectio Overall, my expierence at Empire was as I expected. I went to this dealership knowing what I wanted in a vehicle. I feel that I was offered a selection that was within my budget and within my needs. More

elantra I am happy with my new car i was happy witb the customer service and the effort to help me get the best deal possible I am happy with my new car i was happy witb the customer service and the effort to help me get the best deal possible More

Good Experience Friendly, Good Service, and Good Price. I got the car I wanted and went home with it the same day. I got the car for a good price a month and learnt m Friendly, Good Service, and Good Price. I got the car I wanted and went home with it the same day. I got the car for a good price a month and learnt magic tricks while I was there. More

Maintenance Rip Offs Purchase was fine and then...: My wife came in for an oil change on a 2015 Elantra with approximately 16,000 miles...we are the only owners of the Purchase was fine and then...: My wife came in for an oil change on a 2015 Elantra with approximately 16,000 miles...we are the only owners of the car. The service manager stressed extra maintenance options for her to have done on the car. First was a tire rotation. This was a respectable offer and is consistent with the manufactures scheduled maintenance plan provided by the manufacturer in the car. She was then sold the biggest scam on earth. Your maintenance manager stated, that the manufacturer stated that she should have her fuel injector system cleaned. He even presented a sheet of paper with '15000 mile maintenance' on it which showed that a fuel injector cleaning was $150.00. This maintenance is not referenced in the manufactures maintenance guide... it is on a Dealership recommended maintenance list - for one purpose only sales growth in the shop. I contacted the dealership and spoke to Rob (maintenance manager) and asked if the maintenance was on the manufactures list, because if it was, then I was missing the new requirements from the manufacturer. He stated no. I asked where it came from he said it was a store recommendation that the techs believe is important. He stated that he explained to my wife that it was only recommended. I do not believe that. I believe there was more pressure as my wife and both daughters stated he really stressed it. I know high sales pressure and I know that it occurs in two places- car sales and car maintenance. There was no need at all to have the fuel injector cleaned on a car with less than 16,000 miles on it. There were no sputters, loss of fuel burn percentage, lag in the engine...none! These types of questions were not asked. Instead a low down sales technique to a woman with two kids coming in to get an oil change. Empire Hyundai placed a locally created sheet of paper in front of her, chose items from the manufacturer’s maintenance for 15,000 miles and added a completely unnecessary maintenance item. A different occurrence I had with Empire Hyundai's repair shop was when I came in for an oil change for my wife's care and the maintenance manager came up to me with a filthy cabin air filter and stated that it needed to be replaced. I asked him how much and he stated about $55.00 ‘installed’…key word…’installed’…I should have caught onto that. I agreed as I figured that was the price of the filter. After I paid my bill, I looked at my price breakdown and almost threw up when I saw that the filter was about 25.00 and Empire charged my 30.00 to put it in...a one minute job for 30.00...what a joke! He pulled the dirty one out to show me it was dirty. If I would have said no, he would have put the dirty one back in and I could have went to the parts department myself and completed the job for less than half the price. I know Empire is in the business to make money, however with tactics and costs like this, you will soon be in the business of losing customers forever. Shame on me for the cabin filter event and shame on me again for ever asking my wife to come back for the oil change. I should have known better. I own two 2015 Hyundai Elantras. I bought one from Empire and one from Route 44 Hyundai in Raynem, Ma. I have all of my maintenance conducted at Route 44 for the vehicle purchased there and there are never any issues, up sales, or silly games. Effective immediately, all maintenance on the car I purchased at Empire will be shifting to Route 44. My Opinion: Empire Hyundai’s practices, behavior, and tactics are disturbing, unfair, and most importantly unethical. I am not coming back. I am in the military and will never recommend this company to any of my many acquaintances or colleagues. I genuinely hope that the Better Business Bureau does everything they can to investigate and do what is right to expose these practices. I paid the price. I pray others do not. More

Great car-buying experience! We were very happy with the service we received from Empire. Everyone there was so friendly, and our salesman, Nick Souza, did an excellent job making We were very happy with the service we received from Empire. Everyone there was so friendly, and our salesman, Nick Souza, did an excellent job making us feel comfortable and explaining everything to us. Our new ElantraGT is just what we wanted and we are very happy with the price we paid and the whole experience. More

Will come back for sure EMPIRE HYUNDAI is the best will come back to get another new car in the future they did a great job and gave me the best deal ever eexplained everythi EMPIRE HYUNDAI is the best will come back to get another new car in the future they did a great job and gave me the best deal ever eexplained everything I needed to know More

Great service. As soon as I got to the dealership the salesman, Nicholas Souza, was very helpful. He helped me get the car I wanted, he explained the options I had a As soon as I got to the dealership the salesman, Nicholas Souza, was very helpful. He helped me get the car I wanted, he explained the options I had and helped guide me to the car. Was a very pleasant experience. More

Great customer service. Didn't feel like the usual Brandon was phenomenal and took care of everything from the moment we were ready to be shown around through when I drove off in my new Sonata. I will Brandon was phenomenal and took care of everything from the moment we were ready to be shown around through when I drove off in my new Sonata. I will always recommend Empire and send people I care about looking for a new car to Brandon because I trust he will give them the same excellent treatment. More