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Empire Hyundai Inc

Fall River, MA

3.7
1,240 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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428 Pleasant St

Fall River, MA

02721

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Showing 1,240 reviews

December 06, 2015

Do not honor their own Truecar price All I can say is that all the positive reviews have to be from the employees and not real customers. We were looking to purchase a new 2015 sonata hy More

by Serial car buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 17, 2015 -

Empire Hyundai Inc responded

Hello, We are a very reputable dealership and True car is a very reputable company as well. As we explained to you when you were here, when you had submitted your true car inquiry you had selected additional rebates and incentives that you did not qualify for, therefore you would have to add them back to the price. We pride ourselves on being #1 in Customer Satisfaction and also being a certified dealer with true car. The vehicle was a manager demo and that is why it had 1030 miles on it. We apologize for your inconvenience and for the confusion. Happy Holidays, and please don't hesitate to contact me directly if you have any further concerns. Thank You, Joe Carvalho General Manager 508-673-7646 jcarvalho@empirehyundai.com

Dec 21, 2015 -

Serial car buyer responded

I did not select any rebates and nowhere was it ever mentioned that you were selling me a demo for what others were selling a new car! Also the rebate on the true car qoute was $4000 cash back which everyone qualifies for. When you say "#1 in customer satisfaction" are you referring to your sales man saying "I guess you can have a good day" as we were walking out or the individual behind the desk yelling "I am not selling you the car!" There is a right way and a wrong way to deal with people you guys don't know how to deal with people. Priding yourself in being #1 in customer satisfaction is far different then practicing it.

December 03, 2015

Friendly, professional, straightforward at Empire Hyundai! My wife and I came quite a distance away to go to this particular Hyundai, because we liked the price quotes we were getting there online and because More

by DANIEL.MORIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Thomas, Duarte Arruda, Nicole (?) (on-line employee)
December 02, 2015

Too pricey They kept jumping the price up too much and I ended up with a much larger car payment than I wanted. Every time I gave them a number they went higher More

by MICHAELMSHEA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony domante
Dec 17, 2015 -

Empire Hyundai Inc responded

Hello Michael, When you had traded in your vehicle you had $8,200.00 in negative equity which represents $200.00/Month in payments. Unfortunately with the advance of the loan, The interest rate came back much higher and you did sign an instant delivery stating you understood everything was subject to bank approval. If in fact when you sat down with a finance manager and he went over your options and at that point in time you could have not gone through with the deal. After spending nearly two hours in the finance dept. you found that it would be in your best interest to go forward with the transaction and signed your paperwork. We hope you are enjoying your new vehicle and we sincerely appreciate your business and we apologize for you feeling the way you do. Hope you have Happy Holidays! Thank You, Joe Carvalho General Manager 508-673-7646 jcarvalho@empirehyundai.com

November 29, 2015

awful not happy they were not totally honest and took the car back after four days with a promise that I could get financed no problem and had a 2015 trade More

by KATHLEENMCCRA728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 17, 2015 -

Empire Hyundai Inc responded

Hello Kathleen, When you came in and took the vehicle on an extended test drive, the whole deal was subject to bank approval and you had signed you understood that. Due to some credit issues The bank would not extend Credit. We apologize for you being unhappy but the bank makes the final decision and they were unable to assist you with the purchase. Please call me directly if you have any questions. Thank You, Joe Carvalho General Manager 508-673-7646 jcarvalho@empirehyundai.com

November 25, 2015

Great experience! Both Tony and Duarte were very kind and while professional very down to earth and made me feel welcome, like I was anot old friend. More

by PLEBLANSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Reis
November 24, 2015

Great..no pressure!!! Tony Reis from Empire Hyundai made my purchase as stress free as possible. At no time did he pressure me. I will tell my family and friends of my grea More

by PLARS2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Reis. And finance gentleman. Sorry forgot his name.
November 22, 2015

Our experience was very good excellent staff and service Our salesman was awesome in every way, told us different features on the car and what will work for us and what wouldn't, he was very quick in getting More

by KRISTENMCPHERSON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Egan, and sales manger Paul McCarthy
November 21, 2015

Empire Hyundai review The best experience I've ever had buying a car. Helpful, friendly, smart salespeople. Plus the 2016 Hyundai Tuscon is a fantastic car to drive. If you More

by MAHUGGINS25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
November 18, 2015

Review Knowledgeable Staff. Could use a coffee center in their sales floor area. Seemed willing to help with questions. Was allowed to take test drives in ma More

by MICKYMATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Devlin
November 17, 2015

Good experience Generally had a good experience. There was a lack of understanding on the salespersons part which delayed the delivery of the car by 4 days. More

by NICKMONIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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