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Empire Hyundai Inc
Fall River, MA
1,239 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 8:00 AM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,239 reviews
June 04, 2014
Excdellent Experience I went into Hyundai after having a very bad experience at another dealership and they made up for the bad experience. In less than 3 hours from test I went into Hyundai after having a very bad experience at another dealership and they made up for the bad experience. In less than 3 hours from test driving 2 different cars we drove off with a brand new 2014 Elentra GT for payments less than what a used car would of cost us for a used car. They work with everyone. This is one of the best experience that someone could ever expect from a car dealership. A special thanks to Joe (Finance), Paul (Sales Manger), Tony Reis (1 of the Salesmen) and Jasen (Salesman) for taking the time and respecting our nervousness and making this one of the best buying ecperience one can have. More
by jj91600
June 02, 2014
Above and beyond again My husband and I have purchased multiple vehicles from Rick Torres and are always pleased. This was our second vehicle from Ricardo and as it was with My husband and I have purchased multiple vehicles from Rick Torres and are always pleased. This was our second vehicle from Ricardo and as it was with the last one he is very knowledgable about the cars and super easy to deal with. He goes above and beyond to make sure we are fully happy. He even came to our home to go over the features ,once again, in our Santafe which we love. Also he took our car for an inspection sticker. You should defenately go to Empire and ask for Ricardo. I am sure you will b pleased. More
by Patmas1940
Employees Worked With
May 31, 2014
worst dealer ever i sat with robert collins and was sweet talked into buying a used 2012 equinox with 52000 miles they screwed up so many times it was unreal paperwork i sat with robert collins and was sweet talked into buying a used 2012 equinox with 52000 miles they screwed up so many times it was unreal paperwork came out wrong when confronted joe carvalho about it he lied also empire hyundai is the dirtiest lowdown people robert collins and joe carvalho are xxxx people do not shop there ever More
by rudy90
May 28, 2014
Stay Away They'll write 3 shilll great review to try and bury this one. I had never bought a new car in my life and this was my first attempt at it. I knew They'll write 3 shilll great review to try and bury this one. I had never bought a new car in my life and this was my first attempt at it. I knew that I was going to face high pressure sales but these people went above and beyond! I had done my homework and knew the vehicle that I wanted to purchase. I emphasized repeatedly that I did not want gamesmanship and only wanted to know the bottom line. They could, apparently, not get past their usual way of doing business and kept asking me what I wanted to pay a month. I could not get them off this tactic. When I pointed out that the ad quoted a certain price, they basically admitted the bait and switch and continued with the onslaught of sales pressure. At one point, they wanted me to write them a check to show my "good faith"! Two days after I had left, the GM, Paul, called me and flat out lied to me, offering me a price on a GLX Tucson that was, in actuality, a GL. I mean, flat out lied. All I had to do was check the inventory on the web site to find out the truth. In short, the worst! I'm actually glad that I went to Empire Hyundai first as they were so obviously over the top with the BS that every other place that I went to was a breath of fresh air. More
by dohpy
Employees Worked With
Paul
April 28, 2014
Salesperson Review After researching the vehicle we were interested in on the Internet, my husband and I (linda and larry) made an appointment at Empire Hyundai. We wer After researching the vehicle we were interested in on the Internet, my husband and I (linda and larry) made an appointment at Empire Hyundai. We were welcomed by Mr. James Washington who was standing out in the rain to greet customers. James made the experience comfortable and informative. He has a great deal of knowledge about different autos but his personality, friendliness and wit was what made our experience so enjoyable. We ended up test driving and buying the car we were interested in. James ensured that all our questions and concerns were answered, paperwork completed and vehicle plates transferred. The finance manager Justin, was easy to work with and got us a good finance rate. In the past we have experienced unpleasant service and pressure to buy at other dealerships but that is not the case at Empire. Their commitment to us, their customers, is exceptional. We would highly recommend Empire Hyundai to any buyer of a new or used vehicle. More
by lmmcguire
Employees Worked With
James Washington
March 18, 2014
I know I should of went to this location first because I purchased my car there in 2006. Next time its Empire Hyundai First. The people are great very helpful, friendly and very easy to deal with. It was t purchased my car there in 2006. Next time its Empire Hyundai First. The people are great very helpful, friendly and very easy to deal with. It was the best experience I have had purchasing a car and I will let very one know that this is the place to go. Thanks Paul, Brian and Tony you all are the best. Thanks, Thanks, Thanks. Alison Merkman More
by tati1990
Employees Worked With
Paul Mccarthy, Brian Almeida Tony DoMonte
March 18, 2014
This dealership went above and beyond. I received a mail flyer from Hyundai and thought I would check out the deal being offered. I bought my previous Hyundai from Empire and had a good experience. This exp flyer from Hyundai and thought I would check out the deal being offered. I bought my previous Hyundai from Empire and had a good experience. This experience was 100% better. I arrived at the dealership at 7pm and it was pouring rain. My sales rep Andrew and the sales manager Paul made the experience comfortable and informative. Due to the rain, after the test drive, they pulled the new car into the garage covered area inside, so I could fully take a look under lights and in dry conditions around the car. The dealership closed at 9pm, but Andrew, Paul, a finance manager and service/parts manager all stayed until 10:45pm to ensure that all my questions were answered, paperwork completed and vehicle plates were transferred. It was a long night for me the buyer and I felt bad that they all stayed. Their commitment to me, their customer, was exceptionally more than I anticipated. I would more than highly recommend Empire Hyundai to an buyer, especially professionals who want a great experience buying a new car and the value that Hyundai provides all around with their new cars. More
by decarr82
Employees Worked With
Paul McCarthy & Andrew
March 18, 2014
Syed was great! He helped me find the perfect car for me exactly what I was looking for. I told him my price range and my needs and they were both met perfectly. He was extremely nice, and was understanding exactly what I was looking for. I told him my price range and my needs and they were both met perfectly. He was extremely nice, and was understanding. More
by Tcxcregan
March 03, 2014
This was the most frustrating experience I have ever encountered, it took 4 hours, to negotiate a deal, which was no where close to where I needed to be, after wasting that much time of my life, I left, encountered, it took 4 hours, to negotiate a deal, which was no where close to where I needed to be, after wasting that much time of my life, I left, I called the manager the following day, and the owner, they told me to come back, when I did another 3 hours to get the numbers to where I said I needed them to be. Another week before I could actually drive my car home, but then they told me I couldn't have the sunroof, that we had already negotiated, and they already put in, made me pay 1200 dollars for the sun roof before I could take the xxxx car home. Most frustrating experience ever!! More
by Daaubrey
February 13, 2014
I'm a single mother who was "lured" into this dealership after they posted a price for a vehicle online that was inaccurate. In fact, I wasn't told the price was inaccurate until I sat down this dealership after they posted a price for a vehicle online that was inaccurate. In fact, I wasn't told the price was inaccurate until I sat down to discuss "business" and the salesman started at OVER $3000 the listed price online!!! He then went on to babble about the fact that "it's the only way to get customers into the place"!! And then went on to justify that statement, a million different ways. Well I had a budget, and when I wouldn't budge after his "best offer" was to take $300 bucks off the over inflated price. I told him I was leaving, he literally begged me not to go and asked if his manager could just ask me a couple of questions about his service because he was new. It was a bunch of B.S but I said fine, the Manager Paul came over and it was DOWNHILL FAST FROM THERE. This guy was so pushy, rude and belligerent. There's a sales guy behind him drinking water out of a gallon jug like a meat head at the gym and screaming into the phone. The more I told him I was no longer interested in the vehicle, the more belligerent, angry and aggressive he became. I don't know if he was trying to prove himself to this new salesman or what, but he would not stop. I was clearly uncomfortable, and I told him NO, a dozen times, and I also told him "I wanted time to think" a dozen times. He would not give me a chance to breath, I literally stood up and walked out. He ended up literally CHASING me out of the car dealership, when I kept telling him that I wanted to think about the offer, the car and the situation I had put myself in!!! Uncomfortable is an understatement, if I wanted that car at ALL prior to meeting this man...dealing with this unprofessional bully completely changed my mind!! After over an hour in there, I walked out and as I said he chased me (literally running on foot) in a rage only to tell me that if I want the car, he was going UP ON THE PRICE BY AN EXTRA $2000...I'm assuming because he was angry that I wouldn't take his other 'offers'. It was completely inappropriate, awkward, rude and unprofessional. Safe to say if that were giving that car away I wouldn't take it. More
by evanpatrick
Employees Worked With
Paul "Manager"
