Empire Hyundai Inc - Service Center

Underhanded Just around this time last year Pam, Dean and I stopped in to Empire Hyundai to check out a used car I had found on the internet after much research. Just around this time last year Pam, Dean and I stopped in to Empire Hyundai to check out a used car I had found on the internet after much research. Anticipating negotiating a lower price, we presented the salesman with a fair bid we thought the car was worth and were stunned when the salesman added over $3,000 (repairs the dealership had made to the car) to the list price of the car. (Isn't that going in the wrong direction!) After haggling with the salesman for awhile we were ready to leave when he brought the manager onto the scene. Hoping for a reasonable resolution we agreed to discuss the selling price with the manager. The appearance of the manager just made matters worse, there was no reasoning with these people. So we got up and left. They actually followed us into the parking lot trying to get us to go back into the dealership, everyone was watching us. I turned and asked what was their final figure. They offered to sell the vehicle for $500 over our bid amount; I agreed. I didn't want to lose the car over $500. Afterwards I received a printout of what the $3,000 covered. One of the repairs were new front brakes. The whole experience was awful, what should have been an exciting venture turned into a nightmare. If Pam and Dean had not been there, I would not have my car today, I'm not good at haggling over prices. I couldn't afford the price they now were asking so I would have left without a car. The dealership included two free oil changes and tire rotations with the purchase. In December I took advantage of one of the free oil changes. Afterwards I was presented with an invoice for the work performed and a recommendation to have my rear brake pads replaced, because they were less than 3mm thick, at a cost of $369.00. Now I had only gone around 4,000 miles, more or less and I already needed new brakes. I told the mechanic I couldn't afford new brakes at this time. An appointment was made for me to return on May 18 for my second free oil change. During this period of time I only put on less than 1,000 miles. So we are talking around 5,000 miles I put on my car since I purchased it. On May 18 I brought my car in to Empire Hyundai and told the girl I had a 2:30 appointment to have my oil changed and a tire rotation. I explained my brake problem to her and requested to speak to a manager. I gave her my car keys and she pointed me to a manager in the sales department. I explained that the dealership had replaced the front brakes but neglected to replace the rear brakes when they clearly needed to be changed. I stressed that in no way could I be responsible for wearing down the brakes by driving under 5,000 miles. He understood (tongue in cheek) my situation and would speak to the service manager. After having me wait for over a half hour he returned and offered me $50 off the repair cost of $369 and was dismissed to the waiting room while my car was being serviced. People came and went and I sat patiently waiting. At around 5:00 I went to the desk and inquired about how long did it take to rotate tires and change the oil. The service manager said he could not locate me on the system when the girl turned around and said she had not entered me in the system. She thought I went home after speaking with the sales manager. I was so surprised by her statement that I yelled "you didn't enter me into the system" "How could I have gone home, you had my keys". The manager apologized and said he would have my car worked on immediately and offered to have it washed. I returned to the waiting room which faced the service desk. How could they not have seen me sitting there all those hours and not question why? The whole wall was glass not five feet from the desk. The service manager came into the waiting room and again apologized and offered excuses for the girl's error. I explained she fully knew why I went to speak to the manager and that I had a 2:30 appointment and had my keys. He explained through visual aids how low my brakes were and blamed me for stop and go driving. "No, no, no, I live in the country, not the city." The brakes were low when they sold me the car. So he said well the dealership has to weigh fixing the brakes and their bottom line. He said, "it was a used car, after all, and even new cars need maintenance". So they sold me a car that needed brakes!!! The brakes went from 3mm to 1mm with under 1,000 miles driving. My question to my fellow FBers is, am I being unreasonable, or was the dealership in the wrong. I feel they should have made good on the rear brakes and repaired them free of charge. More

Maintenance Rip Offs Purchase was fine and then...: My wife came in for an oil change on a 2015 Elantra with approximately 16,000 miles...we are the only owners of the Purchase was fine and then...: My wife came in for an oil change on a 2015 Elantra with approximately 16,000 miles...we are the only owners of the car. The service manager stressed extra maintenance options for her to have done on the car. First was a tire rotation. This was a respectable offer and is consistent with the manufactures scheduled maintenance plan provided by the manufacturer in the car. She was then sold the biggest scam on earth. Your maintenance manager stated, that the manufacturer stated that she should have her fuel injector system cleaned. He even presented a sheet of paper with '15000 mile maintenance' on it which showed that a fuel injector cleaning was $150.00. This maintenance is not referenced in the manufactures maintenance guide... it is on a Dealership recommended maintenance list - for one purpose only sales growth in the shop. I contacted the dealership and spoke to Rob (maintenance manager) and asked if the maintenance was on the manufactures list, because if it was, then I was missing the new requirements from the manufacturer. He stated no. I asked where it came from he said it was a store recommendation that the techs believe is important. He stated that he explained to my wife that it was only recommended. I do not believe that. I believe there was more pressure as my wife and both daughters stated he really stressed it. I know high sales pressure and I know that it occurs in two places- car sales and car maintenance. There was no need at all to have the fuel injector cleaned on a car with less than 16,000 miles on it. There were no sputters, loss of fuel burn percentage, lag in the engine...none! These types of questions were not asked. Instead a low down sales technique to a woman with two kids coming in to get an oil change. Empire Hyundai placed a locally created sheet of paper in front of her, chose items from the manufacturer’s maintenance for 15,000 miles and added a completely unnecessary maintenance item. A different occurrence I had with Empire Hyundai's repair shop was when I came in for an oil change for my wife's care and the maintenance manager came up to me with a filthy cabin air filter and stated that it needed to be replaced. I asked him how much and he stated about $55.00 ‘installed’…key word…’installed’…I should have caught onto that. I agreed as I figured that was the price of the filter. After I paid my bill, I looked at my price breakdown and almost threw up when I saw that the filter was about 25.00 and Empire charged my 30.00 to put it in...a one minute job for 30.00...what a joke! He pulled the dirty one out to show me it was dirty. If I would have said no, he would have put the dirty one back in and I could have went to the parts department myself and completed the job for less than half the price. I know Empire is in the business to make money, however with tactics and costs like this, you will soon be in the business of losing customers forever. Shame on me for the cabin filter event and shame on me again for ever asking my wife to come back for the oil change. I should have known better. I own two 2015 Hyundai Elantras. I bought one from Empire and one from Route 44 Hyundai in Raynem, Ma. I have all of my maintenance conducted at Route 44 for the vehicle purchased there and there are never any issues, up sales, or silly games. Effective immediately, all maintenance on the car I purchased at Empire will be shifting to Route 44. My Opinion: Empire Hyundai’s practices, behavior, and tactics are disturbing, unfair, and most importantly unethical. I am not coming back. I am in the military and will never recommend this company to any of my many acquaintances or colleagues. I genuinely hope that the Better Business Bureau does everything they can to investigate and do what is right to expose these practices. I paid the price. I pray others do not. More

A painful experience, in a series of painful experiences. I have received perhaps the worst combined customer experience I've ever had the displeasure of experiencing. Between the dealership giving me back a I have received perhaps the worst combined customer experience I've ever had the displeasure of experiencing. Between the dealership giving me back a car that was many times worse than it was when I brought it in for a litany of issues, charging me for two diagnostics, as I brought it in to see what was wrong after the recalls, they Empire Hyundai?) now absolve themselves of any blame, and when brought to Hyundai? to resolve the issue, the PA issued was rejected, and I was told it's final, no where else to go, nothing else to do. Done, Sorry, you're out of luck, despite your issues being well documented issues known in your make and model. So, alright, America's Best Warranty? "#ThisisLoyalty" Campaign, Show me some loyalty. Show a customer who has loved the car save these obvious issues, some loyalty. Mastria Mazda?, show me that the salesman who sold me the used car, and told me the warranty transferred over in full wasn't just some schmuck trying to make a commission. Can anyone at Hyundai pick up the obviously dropped ball, and make a customer happy? For their 'Loyalty'. Because this sour experience is making me wish I'd never even considered a Hyundai, and gone to another competitor who would treat me like a loyal customer. The car is barely a year in my care, and the fact I'm having this many issues with the Starter, the Transmission Switch, and recalls that were apparently 'fixed' is just outright unacceptable. Case Number: 8191074 More

Great service Jeff White makes your visit to the Dealer a pleasant experience and unlike most service appointments which always seem to be exasperating, he actually Jeff White makes your visit to the Dealer a pleasant experience and unlike most service appointments which always seem to be exasperating, he actually makes you enjoy the visit. Can't say enough about the great service because of him I receive from Empire. More

Had some warranty work done on my less-than-a-year-old Hyundai. They did a terribly sloppy job. Oil everywhere. Anti-freeze overfilled and spilling everywhere. It just seemed that my car wasn't taken Hyundai. They did a terribly sloppy job. Oil everywhere. Anti-freeze overfilled and spilling everywhere. It just seemed that my car wasn't taken care of very well while at Empire Hyundai. They definitely care more about you when you're buying a car than when you're having free work done on it. More

I brought my Santa Fe in for repairs when another dealship could not determine the problem. JR was so nice and honest. Kept me informed of progress and stuck with his price quote. He acutally listene dealship could not determine the problem. JR was so nice and honest. Kept me informed of progress and stuck with his price quote. He acutally listened to what I had to say. Car was fixed when they said it would be fixed and for the amount of money they quoted. More