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Empire Nissan

Ontario, CA

4.9
484 Reviews

1377 Kettering Loop

Ontario, CA

91761

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Showing 484 reviews

October 26, 2025

After my purchase of my Altima I have had two opportunities to have my vehicle serviced. I made an appointment and my vehicle was taken immediately and serviced quickly. The service team is frien More

by Perkinse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Oct 27, 2025 -

Empire Nissan responded

Thank you for your fantastic review! We're thrilled to hear about your positive experiences with our service team. Providing quick and friendly service is always our goal. Enjoy your Altima, and we look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 17, 2025

Excellent service and attention. The advisor, Steven, was great and kept me informed at all times. The waiting room and the internet are really good More

by gustavopaezma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Oct 20, 2025 -

Empire Nissan responded

Thank you for your fantastic review, Gustav! We're thrilled to hear you had an excellent experience with Steven and enjoyed our waiting area. Your satisfaction is our priority, and we appreciate your feedback! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 10, 2025

After 19 years of service at Empire Nissan I have yet to have a bad experience. The check-in consultants, like Steven Trevino, have always been professional, courteous, informative with good advice as w More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Trevino
Oct 13, 2025 -

Empire Nissan responded

Thank you for your fantastic review, RS! We’re thrilled to hear about your positive experiences over the years. Our team, especially Steven, strives to provide top-notch service, and it's wonderful to know that has made a difference for you. We appreciate your loyalty! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 27, 2025

Always take my Nissan Rogue for service at the dealership. They have top notch service and friendly staff More

by Lbscanlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 29, 2025 -

Empire Nissan responded

Thank you for your fantastic review! We're thrilled to hear you consistently have a great experience with our service team. Your satisfaction is our priority, and we look forward to continuing to provide top-notch service for your Nissan Rogue! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 22, 2025

I had ordered my vehicle ahead of time and when I got to the dealership it was ready. More

by jeff.cibull
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky
Sep 23, 2025 -

Empire Nissan responded

Thanks for your feedback, Jeff! We're glad to hear your vehicle was ready when you arrived. We strive to make the process as smooth as possible and appreciate your support. Looking forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 15, 2025

I love getting my car serviced here, the staff is friendly and the service is fast and they seem to be honest and genuine which is rare in the car industry. More

by stefanimnel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Sep 16, 2025 -

Empire Nissan responded

Thank you for your fantastic review! We’re thrilled to hear you had a great experience with our friendly team. Providing honest and efficient service is our priority, and we appreciate your recognition. Looking forward to seeing you again for your next service! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 01, 2025

I am always greeted quickly upon arrival. They always provide an accurate estimate for the price and the time needed for the service. I appreciate that they provide recommendations for future More

by vickib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Sep 02, 2025 -

Empire Nissan responded

We're thrilled to hear you had a great experience with our service department. Our team is dedicated to providing quick, transparent service and helpful recommendations. Your feedback means a lot to us, and we look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 18, 2025

Very friendly dealer and very knowledgeable service advisors for taking care of my Pathfinder always..Thank you very much🤗 More

by Jung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Aug 19, 2025 -

Empire Nissan responded

Thank you, Jung! We're thrilled to hear about your positive experience with our team. Providing friendly and knowledgeable service is our priority, and we appreciate your kind words. Enjoy your Pathfinder, and we look forward to assisting you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 30, 2025

Ali took care of all our needs and accommodated all of our requests. The purchase was easy Peezy. highly recommend a sales person. More

by lindawetter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
Jul 31, 2025 -

Empire Nissan responded

Thank you for your fantastic review, Linda! We're thrilled to hear that Ali made your purchase experience smooth and enjoyable. Your recommendation means a lot to us, and we look forward to serving you again in the future! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 19, 2025

Very clean and nice workers I like how they were very professional. Made my morning great More

by solorio3810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Jul 21, 2025 -

Empire Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our team. Keeping our space clean and professional is a top priority for us. We appreciate your support and look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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