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Empire Nissan

Ontario, CA

4.9
469 Reviews

1377 Kettering Loop

Ontario, CA

91761

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Showing 469 reviews

May 07, 2025

They are on time everytime I schedule my service before work. Representatives are always helpful and professional More

by jazzy1988.jv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
May 09, 2025 -

Empire Nissan responded

Thanks for your awesome feedback, Jazzy! We're thrilled to hear that our team consistently meets your scheduling needs and provides helpful service. Your satisfaction is our priority, and we appreciate your support! Regards, John Fakhoury General Manager Customercare@empirenissan.com

May 01, 2025

Always so prompt and friendly. Excellent service. Waiting area is clean and entertaining. Love this place More

by Misty143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
May 02, 2025 -

Empire Nissan responded

Thanks, Misty! We’re thrilled to hear you had such a great experience. Our team works hard to provide excellent service and a welcoming atmosphere. We look forward to seeing you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

April 27, 2025

Gary is one in a million exhibits professionalism, knowledge listener, respect/ Been with him for 25 years, has not changed. All work explained and performed. Awesome person. More

by Ms Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Apr 28, 2025 -

Empire Nissan responded

Thank you, Ms. Linda! We’re thrilled to hear such wonderful feedback about Gary. His dedication and professionalism truly set him apart. We appreciate your loyalty over the years and are glad to know you feel valued in your experience with us! Regards, John Fakhoury General Manager Customercare@empirenissan.com

April 25, 2025

I'm always treated well by the Service Advisors and personnel at Empire Nissan. They quickly come over once you drive up for service, Then inquire as to your service needs and or questions, give an est More

by jcombsii4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Apr 25, 2025 -

Empire Nissan responded

It's great to see you always receive quality service. We appreciate you choosing us for your vehicle needs and we hope to provide you with a 5-star experience at your next visit. See you then. Regards, John Fakhoury General Manager Customercare@empirenissan.com

April 18, 2025

Very nice clean and the service was great and Mark & Gary was very helpful and professional I did not have to wait long for my service More

by gsmith2362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Apr 21, 2025 -

Empire Nissan responded

Thanks for the wonderful feedback! We’re thrilled to hear you had a great experience with Mark and Gary. Our team strives to provide efficient and professional service. Looking forward to seeing you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

April 17, 2025

Went in with an appointment to fix 2 issues under recall. ..no charge. Job was completed in 90 minutes, and the whole team at Empire was hospitable, friendly and a very nice experience was more than expected. More

by stevebasoco
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Apr 18, 2025 -

Empire Nissan responded

Thanks for the fantastic review, Steve! We're thrilled to hear that you had a great experience with our team and enjoyed the freshly brewed coffee. Your satisfaction is our priority, and we look forward to serving you again in the future! Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 28, 2025

John and Many are the best. We have bought many vegrom them. We will be back More

by guardcim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Basel Alzwaideh, Rizwan Ali
Mar 28, 2025 -

Empire Nissan responded

It's a team effort here and a pleasure to see our team always goes above and beyond to assist you. Thank you so much for being part of our Empire Nissan Family and here's to many more years of working together. Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 21, 2025

Always great service, Gary is the best and I never have to wait long for my service. More

by Neeshel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Mar 24, 2025 -

Empire Nissan responded

It's great to see Gary and our team always take care of you in a timely manner. We appreciate you choosing us here for your Nissan needs and we look forward to continuing to work together for years to come. Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 16, 2025

Very professional, the entire process went well and they ensured we were happy with our deal. I love my new car! More

by Luggy2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
Mar 17, 2025 -

Empire Nissan responded

We're thrilled to hear you had a smooth experience and are loving your new car. Your satisfaction is our priority, and we appreciate your positive feedback! Enjoy the ride! Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 14, 2025

No hassle transaction. Easy purchase process. Very happy with my purchase and the salesperson experience. More

by Errinburns
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaac Farraj
Mar 14, 2025 -

Empire Nissan responded

Congrats on your new Nissan. It's a pleasure to see the car-buying process was easy and you drove home satisfied. We appreciate you choosing us here and we can't wait to see you at your first service visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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