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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
424 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

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Showing 424 reviews

January 17, 2024

Gary Worley is been our family advisor for so many years till now and he is always on top of everything and happy to do our service with him. More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jan 18, 2024 -

Empire Nissan responded

Thank you, Fernando, for your kind words about Gary. We're thrilled to hear that he has consistently provided excellent service as your family advisor. We appreciate your feedback and look forward to continuing to meet your needs in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
January 13, 2024

Like the customer service but don’t like that my service advisors leave because I’ve had some very good advisors More

by josiealmanza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas, Oscar Armas
Report | Print
Jan 16, 2024 -

Empire Nissan responded

Josie, We're happy to see you receive quality service and we hope that we can continue to provide you with this same quality service regardless of which advisors assist you. Thank you for your positive feedback. We look forward to seeing you here at your next visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
January 12, 2024

best service so far. been to other dealership and Empire Nissan is best one for me. More

by Mike C from Pomona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Armas
Report | Print
Jan 12, 2024 -

Empire Nissan responded

Mike, We appreciate the opportunity to earn your business and we're happy to see you receive the quality service that you deserve here. We hope your vehicle is treating you well and we hope to provide you with a 5-star experience here at your next visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
December 27, 2023

For Service, Issy is the man. He gets me scheduled and is waiting when I arrive. Always gets me in quickly and notifies me of any updates, status, needs, etc. Then has the car More

by TAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issy (Not listed, WHY?)
Report | Print
Dec 28, 2023 -

Empire Nissan responded

Issy is a great asset to us here and it's no surprise to see that he goes above and beyond to ensure you receive the best service possible. We will be sure to share this 5-star review with him and we can't wait to continue to help take care of you and your Nissan for years to come. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
December 22, 2023

Salesman was very professional in our sales. NO trying o upsell or anything bad. Car was ready for us just after we got there, no waiting to have it prepped. More

by linjayt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky, Rizwan Ali
Report | Print
Dec 26, 2023 -

Empire Nissan responded

Congrats on your new Nissan and welcome to the family. It's a pleasure to read about your experience and see our team made the car-buying process seamless. We hope you're enjoying your new ride and we can't wait to see you here at your first service visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
December 21, 2023

I loved my experience with empire Nissan. My sales associate was Jaquon and he was very helpful and informative. I came in looking at another car and he put me in a better car. I am very plea More

by Saquraholyfield
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaquon
Report | Print
Dec 22, 2023 -

Empire Nissan responded

Saqura, We couldn't be happier to see you had the best car-buying experience possible with Jaquon and he did a great job getting you into the vehicle that's best for you. Welcome to our Empire Nissan Family and thank you so much for this great review. We hope you have a Happy Holidays and we look forward to serving you, your friends, and your family in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
December 15, 2023

I’ve been a customer of Empire Nissan since 1991. I’ve also purchased pickup trucks for the PennySaver. Gary Worley has been an awesome person to deal with. More

by hualalai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Dec 18, 2023 -

Empire Nissan responded

Thank you so much for your loyalty to us here! We're incredibly lucky to have you as a valued customer and we look forward to working together for another 32+ years! Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
November 11, 2023

It's a local dealership that satisfied our needs for service or buying another vehicle. More

by stan pritchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isodore Otero
Report | Print
Nov 13, 2023 -

Empire Nissan responded

Stan, We take pride in providing quality service here and we're very happy that you receive just that. Thank you for both your business and your feedback and we look forward to serving you again in the future. Hope all is well. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
November 09, 2023

Profesional, helpful and friendly service always. Recommend for sale and service. Will recommend to family and friends. More

by mjgilbert2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley, Joe Avila, Oscar Armas
Report | Print
Nov 10, 2023 -

Empire Nissan responded

We couldn't be happier that both our sales and service teams provide you with the best service possible. Thank you for being part of our Empire Nissan Family. We can't wait to serve you, your friends, and your family in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
November 09, 2023

Empire Nissan dealership is a friendly place. They always give a warmth welcome. Service advisor Mr. Gary Worley is a very knowledgeable person. He is a very helpful service advisor and very hone More

by Kibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pervez Wasi, Anthony Mendoza, Issa Kakish, Basel Alzwaideh, John Quinteros, Gary Worley, Walter Serrano, Javier Serrano
Report | Print
Nov 10, 2023 -

Empire Nissan responded

Kibby, we appreciate you being part of the family and we're so happy you always receive the best service from Gary and our team. Thank you so much for both your business and your review, and we can't wait to see you at your next visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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