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Empire Nissan

Ontario, CA

4.9
487 Reviews

1377 Kettering Loop

Ontario, CA

91761

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Showing 487 reviews

January 22, 2026

This has been our “go to” for the last 15 years. Nothing about its exceptional service has changed. Cannot imagine going anywhere else for our vehicles More

by kscott1258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sartor, Gary Worley
Jan 23, 2026 -

Empire Nissan responded

It's wonderful that you've trusted us for 15 years. Your loyalty and appreciation for our exceptional service mean the world to us. We look forward to continuing to serve you for many more years to come! Regards, John Fakhoury General Manager Customercare@empirenissan.com

December 29, 2025

Bought a new Nissan Frontier SV Crew Cab from Empire Nissan and the experience was solid all around. Ruel made everything super straightforward and quick. The whole team was professional, friendly, and More

by Ricky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Ruel Bandoja, Rizwan Ali
Dec 30, 2025 -

Empire Nissan responded

Thank you, Ricky! We're glad that you had a solid experience with Ruel and our team. Your recommendation means a lot to us. Enjoy your new Nissan Frontier! Regards, John Fakhoury General Manager Customercare@empirenissan.com

November 23, 2025

Always the greatest service. The customer service is always great . Prompt and fast service always . More

by rolandoxrp77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Nov 24, 2025 -

Empire Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear that you consistently experience great service and prompt assistance. Your satisfaction is our priority, and we look forward to seeing you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 26, 2025

After my purchase of my Altima I have had two opportunities to have my vehicle serviced. I made an appointment and my vehicle was taken immediately and serviced quickly. The service team is frien More

by Perkinse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Oct 27, 2025 -

Empire Nissan responded

Thank you for your fantastic review! We're thrilled to hear about your positive experiences with our service team. Providing quick and friendly service is always our goal. Enjoy your Altima, and we look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 17, 2025

Excellent service and attention. The advisor, Steven, was great and kept me informed at all times. The waiting room and the internet are really good More

by gustavopaezma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Oct 20, 2025 -

Empire Nissan responded

Thank you for your fantastic review, Gustav! We're thrilled to hear you had an excellent experience with Steven and enjoyed our waiting area. Your satisfaction is our priority, and we appreciate your feedback! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 10, 2025

After 19 years of service at Empire Nissan I have yet to have a bad experience. The check-in consultants, like Steven Trevino, have always been professional, courteous, informative with good advice as w More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Trevino
Oct 13, 2025 -

Empire Nissan responded

Thank you for your fantastic review, RS! We’re thrilled to hear about your positive experiences over the years. Our team, especially Steven, strives to provide top-notch service, and it's wonderful to know that has made a difference for you. We appreciate your loyalty! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 27, 2025

Always take my Nissan Rogue for service at the dealership. They have top notch service and friendly staff More

by Lbscanlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 29, 2025 -

Empire Nissan responded

Thank you for your fantastic review! We're thrilled to hear you consistently have a great experience with our service team. Your satisfaction is our priority, and we look forward to continuing to provide top-notch service for your Nissan Rogue! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 22, 2025

I had ordered my vehicle ahead of time and when I got to the dealership it was ready. More

by jeff.cibull
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky
Sep 23, 2025 -

Empire Nissan responded

Thanks for your feedback, Jeff! We're glad to hear your vehicle was ready when you arrived. We strive to make the process as smooth as possible and appreciate your support. Looking forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 15, 2025

I love getting my car serviced here, the staff is friendly and the service is fast and they seem to be honest and genuine which is rare in the car industry. More

by stefanimnel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Sep 16, 2025 -

Empire Nissan responded

Thank you for your fantastic review! We’re thrilled to hear you had a great experience with our friendly team. Providing honest and efficient service is our priority, and we appreciate your recognition. Looking forward to seeing you again for your next service! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 01, 2025

I am always greeted quickly upon arrival. They always provide an accurate estimate for the price and the time needed for the service. I appreciate that they provide recommendations for future More

by vickib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Sep 02, 2025 -

Empire Nissan responded

We're thrilled to hear you had a great experience with our service department. Our team is dedicated to providing quick, transparent service and helpful recommendations. Your feedback means a lot to us, and we look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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