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Empire Nissan
Ontario, CA
424 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 424 reviews
August 06, 2011
I received a call from an extremely professional service manager at the dealership. He was apparently unaware that I was unsatisfied with the service I had received from his department and he is working wit manager at the dealership. He was apparently unaware that I was unsatisfied with the service I had received from his department and he is working with me personally to resolved my issues. Based on my conversation with him, I am very hopeful that there will be a positive outcome for all involved. I look forward to submitting an updated review in a couple of weeks. More
by pudynn
Employees Worked With
Jerry Ferris
Helpful May 31, 2011
It was a pleasant experience buying a new car. Joe was very helpful and straight forward. I was pre-approved, no hidden agenda, came in checked out the car for a spin, signed the paperworks and waited fo very helpful and straight forward. I was pre-approved, no hidden agenda, came in checked out the car for a spin, signed the paperworks and waited for the car while getting a detail. In less than 2 hours, I was driving my car, very happy. More
by mervyn14842
Employees Worked With
Joe Sartor
June 04, 2009
They had car for 2 weeks, for simle warranty repairs. They had car for 2 weeks, for simle warranty repairs. They never called when promised, so we called & told car was ready, pick it up. After pick They had car for 2 weeks, for simle warranty repairs. They never called when promised, so we called & told car was ready, pick it up. After pick up, instantly saw that NONE of the promised work had been done, the free fluid checks that they volunteered to do had NOT been done (& rad water /battery waters were too low!). When we called them, the service advisor was indignant.rude, would NOT give explenation of why we were told to pick it up . We relied on better busines bureau good rating to chooose this dealer. But, as with other times, we have learned that those ratings are too often trumped up and VERY WRONG/misleading! Nissan should be made aware of this awful dealer!!!!!!!!!!!!!!!!!!! More
by craid007
Employees Worked With
Mike
November 01, 2007
A Pleasant Experience Has a Wide Selection, Well A Pleasant Experience Has a Wide Selection, Well Informed Sales and Finance It was a very pleasant experience shopping for my 2008 Nissan Alti A Pleasant Experience Has a Wide Selection, Well Informed Sales and Finance It was a very pleasant experience shopping for my 2008 Nissan Altima, Salesman was very well informed and patient, I took about 2 hrs going round the Lot looking for the right vehicle. Financing was a breeze, I had done my numbers and they matched what I expected, NO GAMES HERE. John in Finance & Ozzie in Sales. Its real fun to buy a car with them. More
by RayRam
Employees Worked With
John(Finance), Ozzie (Sales)
