Empire Nissan of Bay Ridge

RUDE RUDE RUDE, UNORGANIZED, FINGER POINTING, RUDE RUDE RUDE, UNORGANIZED, FINGER POINTING, INCOMPENTANCE BEYOND BELIEF. I arrived at 11:00AM and finally walked out of door at 4PM, angry and fr RUDE RUDE RUDE, UNORGANIZED, FINGER POINTING, INCOMPENTANCE BEYOND BELIEF. I arrived at 11:00AM and finally walked out of door at 4PM, angry and frustrated beyond belief! I have NO CLUE how this dealership is still in business because they truly don't want your business....of course only if you pay a "deposit" upfront to show your commitment to them. Then, once your grease their hand, then maybe they will allow you to give them more of your hard earned money. I went to this dealership to lease the 20120 Rogue. There I met with the sales rep who I'm pretty sure it was his first day on the job I inquired about the MRSP and other fees that were to be negotiated into my lease price. He refused, made excuses, stated I needed to speak with finance to get the full breakdown, and kept on telling me he needed a deposit to show my commitment. I repeated over and over again that all I wanted was to ensure that the current Nissan incentives and VPP (military incentives) were reflected in my lease price. But I never received the information. Then he brings in his sales manager to help negotiate the deal. We came to an “iffy” agreement because car I was negotiating was still in storage and I wouldn't fully commit until I saw it in person. I was told I could figure out a firm price later with finance. After hanging around for 45 minutes (not sure why) the sales rep then tells me I need to come back because I need to schedule an appointment to speak with finance , sign the paperwork, etc. I explained that if the finance person was available I would be more than willing to wait since I was already at the dealership. He returned stating I could be seen in 15-20 minutes, and I agreed to wait. Then he continues to harass me for a deposit and my insurance information. After 2 hours of waiting I finally FOUND him and asked him what was going on. He responded, “Well I did tell you to make an appointment”. I said yes, you did make that suggestion, however, you also told me I could be seen in 15 minutes approx 2 hours ago. I said rather than waste my time you could have been courteous enough to inform me that I could not be seen within this timeframe and that I would need to return. He just shrugged and walked away. Even during that time as I was lingering around the showroom, the sales manager, even asked me what was going on. At about 3PM, I told the receptionist about this nonsense. She knew I was there for 4 hrs already and was quite receptive. She told me not to leave and would get someone to help me. A few minutes passed, she said the manager is coming out, but of course that never happened. At 3:40 PM the sales manager then provided me with a bunch of excuses as to why I was being neglected: "I don’t know why your sales rep told you 15 minutes because I would have told you to schedule an appointment, (I reminded him that he was there when the sales rep told me it would be about a 15-20 minute wait); that finance has been working on my application all this time to verify my VPP (military) eligibility (i responded that it takes two minutes to do this on the nissan website, not 2 hours); that this fictional finance guy is almost done with another client, etc etc etc. I then told the same sales manager I was walking out the door and said he was sorry and didn’t seem to care AT ALL that was he was loosing business. I then quickly returned asking that my credit not be checked because credit inquiries decrease FICO scores. He stated it was already done and that I was preapproved. I said, how is this possible if the finance person was busy with someone else this entire time?!?!? He had NO ANSWER. There were barely any customers in the showroom, but a ton of guys looking busy on the cell phones in the back area. I truly don’t know how they are in business. Clearly this dealership does not need or want your business so go somewhere else where they will value your time, not harass you for some BS deposit, value your business, not jerk you around, and treat you with respect. This was a HORRIBLE experience and I WASTED MY ENTIRE DAY!!! More

Great sales personal and management, they were all very patient and willing to work with me to lease my 2013 Nissan Altima. Also, very informatiive about the cars. patient and willing to work with me to lease my 2013 Nissan Altima. Also, very informatiive about the cars. More

This dealership is the epitome of what a BAD car dealership stands for. They hire idiots as sales people. After you settle on a price they try and jack up the cost in "fees" to make up the differe dealership stands for. They hire idiots as sales people. After you settle on a price they try and jack up the cost in "fees" to make up the difference. The first sign of their shady way of doing business is that they REFUSE to give you an upfront price when they write up the contact. MORON CITY! BEWARE!!!! Go and experience it for yourself and you'll see this review is true. More

It was an easy process an stress free. Good customer service and always someone ready to help you. They helped me get a nice car and i am very satisfied service and always someone ready to help you. They helped me get a nice car and i am very satisfied More

bad experiencie,please stay away from here,I bought a used car the online price was $10000,with fee was$13000,we make the deal,butwhen i signe the carge me extra $4ooo for documentation,no only that the used car the online price was $10000,with fee was$13000,we make the deal,butwhen i signe the carge me extra $4ooo for documentation,no only that the car was dirty and no working good,i went back to service and no one give a answer,wait for almost 4h.,i left there with no car and no answer,now I still call and nothing is done yet,the people who I talk only said: "we don't know","we call you back". More

Maurice was very professional he had a great amount of knowledge of all vehicles. He allowed us to test drive several vehicles before we chose one. Also, Maurice stayed in contact while making our deci knowledge of all vehicles. He allowed us to test drive several vehicles before we chose one. Also, Maurice stayed in contact while making our decision but was not forceful. He also did several follow up calls to see if everything was fine. He is a great asset to your dealership. More

A fairly good experience with this dealer. Very professional and friendly service. Vadim was great to work with. He was very patient and helpful. Would recommend this dealer to friends or family professional and friendly service. Vadim was great to work with. He was very patient and helpful. Would recommend this dealer to friends or family. More

I brought my 2012 Altima in for oil change and tire rotation, it came out with a dent and scratches. I was told there wasn't a manager on site and to call the next day. I sent pictures and video by ema rotation, it came out with a dent and scratches. I was told there wasn't a manager on site and to call the next day. I sent pictures and video by email, called 4 times before the general manager Manny spoke with me. He was rude and basically told me to bring the car back to N. J dealership where I bought it. N.J has nothing to do with it Bayridge Nissan is the place that damaged it. I asked Manny to review the tapes to see how my car was damaged there or prove it wasn't and he again told me that they don't damage cars and go to N.J dealer. He also told me to call Nissan which I did and they told me to resolve it with the dealership so I guess I'll be returning there soon. More

This is the worst dealership that I have ever been to. Too bad, I got ripped off by their finance manager, about $6000. Be carefull!! Don't go there, if you have to go, bring a police friend or a lawyer Too bad, I got ripped off by their finance manager, about $6000. Be carefull!! Don't go there, if you have to go, bring a police friend or a lawyer friend and a accounting friend with you. After I get the deal with the salesman and we agree with the price. He sent me to the finance manager to get my loan. I have never thought about there is so much hiding fee from this dealership. He didn't tell me there is any extra fee when I see him. Let me tell you waht I got, they charged $900 banking fee; $610 document fee; $400 get the car ready fee. By the way, always check your DMV fee, too, they may also add a couple hundred dollars on their, which is totally illegal. Also, he hard sell that car service package to me, and lied to me, that car service package can be cancel next month if I don't want to and mislead me that the package is go by monthly. In fact, it is not, it is about $4000!! If you want to cancel, ok, pay them another $900 banking fee to change it and $610 document fee to change the paper work for you. Wow, I didn't know doing less than 10 pages of paper work can earn $610!! Pay me and I would do it for $300 lol. Any way, I just telling what I got. If happen that you have similar situation, please email me @ nyc2589@gmail.com and maybe we can sue this dealership together. Get this deal for $13,500 with the salesman, including the tax, it will be $15,000 Now I will have to pay $21,000 if I pay off the loan today. More

The sales rep. Was very courteous and respectful. Was a pleasure to do business with Richard. Our experience with Bayridge Nissan dealer was pleasant . We will consider and recommend this dealership to o pleasure to do business with Richard. Our experience with Bayridge Nissan dealer was pleasant . We will consider and recommend this dealership to our friends. More