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Empire Nissan of Hillside

Hillside, NJ

Overview
Employees
Reviews
Vehicles
4.4
4,705 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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56 US-22

Hillside, NJ

07205

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Showing 4,705 reviews

August 03, 2021

Once I got there I was attended immediately with courtesy and they gave me a Great service in the fastest way as I needed, great job More

by Jorge Rosales
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Elbahbouhi, Herbie Ramirez
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Aug 17, 2021 -

Empire Nissan of Hillside responded

Hi Jorge Rosales, thank you so much for your positive comments about Route 22 Nissan! We appreciate your feedback and taking the time to do a review. Thank you, and have a fantastic day!

August 03, 2021

The best car buying experience I've ever ever had... literally. Route 22 Nissan is the absolute Best! They gave what they promised.. I am happy!😊 More

by Tangi L.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Varela
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Aug 08, 2021 -

Empire Nissan of Hillside responded

Tangi L., we are so pleased you enjoyed your visit to Route 22 Nissan, Inc.! Your wonderful feedback and rating mean a lot to us. We hope to see you again soon!

August 03, 2021

I was very pleased with the service that I received. I was satisfied with the check in time, satisfied with the information for suggestive services needed and more satisfied with Isaiah for not feeling pr More

by RITA88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Aug 25, 2021 -

Empire Nissan of Hillside responded

Rita88, thank you for your kind review; we are happy to pass along your comments to the team here at Route 22 Nissan, Inc.!

August 03, 2021

It’s the best please to purchase a used and a new car good deals and friendly staff. I say this is a grate place to shop a car for family. 🥳😎 More

by devb1207
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herold Pierre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2021 -

Empire Nissan of Hillside responded

Hi Devb1207! We're so happy we were able to help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Route 22 Nissan, Inc.. Take care

August 02, 2021

They are always courteous and efficient. Great customer service. Timely service and proficient work. Clean and safe environment. Great Leadership. Staff seems Happy and enjoys working there. Thanks fo More

by Believe*12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paco Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2021 -

Empire Nissan of Hillside responded

Hello Believe*12, Thank you for such wonderful review. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Route 22 Nissan, Inc.. We look forward to your next visit, take care.

July 30, 2021

Never work with this dealer!I communicated with the Never work with this dealer! I communicated with the sales by email many times, and repeatedly affirm whether the GLS 2019 vehicle is available, they More

by Mathein
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Amorin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2021 -

Empire Nissan of Hillside responded

Mathein, we regret to hear that you had this experience with us. If you 'd like to discuss further or need assistance with a vehicle please give me a call. Sincerely, Mike Michael DeLaCruz General Manager ext. 5213

July 30, 2021

Took 3 hour wait for just an oil change , Shane stated I needed a wheel alignment which I didn’t the car is not giving trouble More

by naomi.cruz69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shane
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Aug 31, 2021 -

Empire Nissan of Hillside responded

Thank you for your feedback. Your visit will be reviewed with management to avoid any misunderstandings in the future.

July 30, 2021

It was fine no issues got in and got out. Staff was courteous I had to haggle for my deal but that comes with the territory. More

by EdwardRAEllis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kero
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Aug 16, 2021 -

Empire Nissan of Hillside responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 29, 2021

For my last service at Nissan I was very disappointed I was supposed to be thre for 2 hours,I end up spending 5hours for rotating tires and oil change .for me that was way to long More

by HUBERT27FAUSTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Jr Nwaigwe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2021 -

Empire Nissan of Hillside responded

Hello Hurbert, Thank you for taking the time to let us know how we did. We apologize for the wait time you experienced during this visit, but rest assured that we are working to expedite our express lane and provide that excellent service we strive for. If you have any questions or concerns please feel free to contact us at 973-902-0078 or email mmartinez@route22nissan.com. Have a great day.

July 29, 2021

They lure you in with a cheap price. Then they ask you to pay more to beat the competition which is apparently also at the same time trying to buy the car. And to top it all off they want $800 (before tax) f More

by alexandermueller87
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Amorin
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Aug 31, 2021 -

Empire Nissan of Hillside responded

Alexandermueller87, we're disappointed to hear of the negative experience you had at our location. This matter will be brought to our sales management for further review and assistance.

Aug 31, 2021 -

alexandermueller87 responded

I would hope so... Advertising with "the smart way to buy" and "...no hidden fees, there are no surprises or gimmicks revealed when you finally make a decision. Route 22 Nissan’s salespeople are direct and value your time, so there is no back and forth or confusion. They know it's necessary for you to feel comfortable during the buying process and want to be trusted." The exact opposite happened!!! Had to pay extra fees, extra tax, extra sudden price increase, AND had to deal with lots of back and forth. Seriously false advertising.

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