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Empire Nissan of Hillside
Hillside, NJ
4,705 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,705 reviews
May 03, 2019
Smooth return of lease Great service! Paco and Phil were great to work with. Super friendly and made the return of my lease and the new lease process easy! Great service! Paco and Phil were great to work with. Super friendly and made the return of my lease and the new lease process easy! More
by Jennifer Rizzo
Verified Customer
May 02, 2019
Im glad that i came there .i tried other places but Nissan I want to thank Richie for really helping me out with my new car he did all his best to make sure I was satisfied .he was very honest to me.and to th I want to thank Richie for really helping me out with my new car he did all his best to make sure I was satisfied .he was very honest to me.and to the point .he made sure that i was able to make my monthly payments and that i was satisfied with it .he also had a helper but i can't remember his name I want to thank him also .this Nissan dealership I will recommend to anyone I know thats looking to buy a new car ..thank you Nissan.... More
by JVELEZ4
Employees Worked With
Rich Padilla
May 02, 2019
Great experience! I've been dealing with Dave for many years! Always a good experience! Very easy to work with and always gets you the best deals I've been dealing with Dave for many years! Always a good experience! Very easy to work with and always gets you the best deals More
by linar383
Employees Worked With
Dave Tober
May 02, 2019
Service I came in for some service to be done it was expected to be at least 1 hour and a half however it was done in under an hour. Very good job. I came in for some service to be done it was expected to be at least 1 hour and a half however it was done in under an hour. Very good job. More
by NESAGAL2000
Employees Worked With
Dana Sisakova
May 02, 2019
Weird noise Heard a weird noise from my car. I was panicked because I didn’t know what it was. I took my car in and it was checked in a short time. Heard a weird noise from my car. I was panicked because I didn’t know what it was. I took my car in and it was checked in a short time. More
by Trinicrys
Employees Worked With
Winston Robinson
May 02, 2019
Customer Service The customer service needs improvement. The employees are great when you are there in person. But the follow-up when you leave the dealership is The customer service needs improvement. The employees are great when you are there in person. But the follow-up when you leave the dealership is below-par. It’s disappointing how little the dealership is willing to work with customers once they leave the premise. After speaking with someone about my encounter that person revealed they had a bad experience with this dealership 3 years ago. So apparently the customer service aspect has been an ongoing issue. It seems this dealership is focused more on sales than the actual customer experience and making sure a customer is completely satisfied. That is not how you build customer loyalty. As someone who has worked in customer service, follow-up is extremely important. Even if there is nothing that can be done to change the deal/outcome. It shows the customer you really take their concerns seriously. More
by NewToDirtyJersey
May 02, 2019
EXCELLENT SERVICE Excellent service and professional. I would recommend route 22. To my friends and family. This is my second car I bought from them. Courteous and fri Excellent service and professional. I would recommend route 22. To my friends and family. This is my second car I bought from them. Courteous and friendly employees. More
by SHAHIED200
May 01, 2019
Excellent customer service Dave Thomas provided exceptional customer service. He was very patient and very informative which aided in my purchasing decision. I will send everyon Dave Thomas provided exceptional customer service. He was very patient and very informative which aided in my purchasing decision. I will send everyone I know that wants to purchase a car to Dave. More
by Ellene Legette
Employees Worked With
Dave Thomas
April 30, 2019
its getting worse service I bought this Nissan on 2012 but service it was great few years back, but nowadays is getting worse and they don't seems to care of anybody time but t I bought this Nissan on 2012 but service it was great few years back, but nowadays is getting worse and they don't seems to care of anybody time but themselves.. just to get an oil change took over 2 hours.. More
by Tiopacopol
Employees Worked With
carlo
April 30, 2019
AEB Update I went to have the AEB updated on my 2018 Rogue on 4/17. It took 2 hours! I had an appointment. This morning the warning light came on. This leads me I went to have the AEB updated on my 2018 Rogue on 4/17. It took 2 hours! I had an appointment. This morning the warning light came on. This leads me to believe that the update was not done properly. During my last oil change the system was not reset. The small things are inexcusable because they are small things. More
by Ms. Adams
Employees Worked With
Jake (Jacob) Tapia
