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Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,626 Reviews

2,626 Reviews of Empire Nissan of Hillside - Service Center

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March 08, 2021

First, i would never bring my car back. I go in for an oil change and somehow being over charged for other unnecessary services! Not professional!!! More

by LAURENRUSSELL939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 12, 2021 -

Empire Nissan of Hillside responded

Lauren, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Nissan. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

March 08, 2021

The service advisor was polite but was very unprepared when it was time to assist me or help me check out. Papers were missing and all over the place. The Rental advisor was not so polite. Overall everyon More

by HILLARY.ROMEU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Santolla, Rental Advisor Macaroni
Mar 12, 2021 -

Empire Nissan of Hillside responded

Hillary, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

March 08, 2021

Great location every one very helpful! Way to go keep up the great work! Looking forward to purchasing again! Miss Dana very much still saddened that she’s not there anymore! More

by LISAP0985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paco Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Empire Nissan of Hillside responded

LISAP0985, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

March 05, 2021

Route 22 Nissan has been very helpful with my vehicle inquiries. And even purchasing my first vehicle. Thank you to all at Route 22 Nissan. More

by SIMEON.BEAUBRUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris from Services
Mar 06, 2021 -

Empire Nissan of Hillside responded

SIMEON.BEAUBRUN, Thank you for taking the time to leave us this positive review. We truly do appreciate you and we hope we can continue to provide you with service! We hope you have a wonderful day! :-)

March 04, 2021

Good job but took a long time. The price was too much.. I was given prompt attention and I was given other options. The job performance was good. More

by ALAYOHOSPITAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herold Pierre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Empire Nissan of Hillside responded

ALAYOHOSPITAL, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 04, 2021

Great location, great customer service. As with everything the pricing is a little on the higher end. Makes it less likely for people to return when their vehicles get older. More

by ECBROWN220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert ?
Mar 04, 2021 -

Empire Nissan of Hillside responded

ECBROWN220, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

March 04, 2021

Service was super quick and everyone that works here are very friendly. I would highly recommend this location for nisaan owners around this area to visit here for next service. More

by SPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 12, 2021 -

Empire Nissan of Hillside responded

SPP, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 04, 2021

I brought my nissan pathfinder for a change oil and maintenance. very good service. alll my tires also needs to be replaced, but I’m a little bit tight on my budget. so the service advisor helped me by More

by acff15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Amorin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Empire Nissan of Hillside responded

acff15, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 04, 2021

Quick reliable service. Great customer care. Great location. Employees are always willing to help. Cleans environment, I feel safe & secure.. keep doing a great job. Blessings always to my Nissan rt. More

by TCATHCART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy is great I would be taking this survey
Mar 12, 2021 -

Empire Nissan of Hillside responded

TCATHCART, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 04, 2021

Took forever to get my car back, poor communication, kept giving me the run around and the whole place is very mismanaged and disorganized. I ended up just randomly showing up to the dealership because they More

by tinkjersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
Mar 05, 2021 -

Empire Nissan of Hillside responded

We truly apologize about the lack of communication from our end. We would never want any of our customers to feel this way. If your willing to take the time and call me at 973-957-7348- Nathaly Calles Owner Loyalty Manager.

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