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Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,626 Reviews
Call Service Center (973) 969-3384

2,626 Reviews of Empire Nissan of Hillside - Service Center

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July 03, 2024

We’ll job and appreciate, keep up the good job. I want to express my sincere gratitude for you hard work. More

by MUJC310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Empire Nissan of Hillside responded

Thank you for your 5-star rating! We are happy to hear that our team provided you with top-notch service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 29, 2024

Empire Nissan of Hillside Service department is very good. They were very helpful and efficient with the service of my vehicle More

by WILLIE19862012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DelaCruz
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Jul 01, 2024 -

Empire Nissan of Hillside responded

Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. We hope to see you again the next time you are in need of automotive service!

June 24, 2024

Sasha and staff were professional, friendly and knowledgeable. They diagnosed the problem and they fixed it. Sasha kept me informed the entire time I was there. More

by JoeA43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Empire Nissan of Hillside responded

We appreciate your positive review! We are happy to hear that Sasha provided you with 5-star service and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

June 24, 2024

I liked how reliable and quick my car was serviced. Staff were wonderful and very polite. More

by gladysgimenez2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Empire Nissan of Hillside responded

Thank you for your 5-star rating! It is always our goal to ensure our guests' experience is as smooth as possible, and we are glad that our team provided you with top-notch service. We hope to see you again the next time you are in need of automotive service!

June 23, 2024

Service took way too long. Was there for 3 hours and the rep never followed up with me while I was there, I had to follow up with her. Pricing way to high on a vehicle that’s 1 More

by SECSIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sasha Ordonez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Empire Nissan of Hillside responded

Thank you for your review. We are sorry for the wait time that occurred throughout your visit. We would like the opportunity to speak with you on your review. Please contact our Service Manager, Jose Landaverde, at (973) 969-3384 or at jlandaverde@eagny.com Thank you!

June 22, 2024

Thorough check of vehicle revealed areas of concern, serviced my vehicle in a timely manner. Rep. explained my concerns clearly. Great service. More

by susan s.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Empire Nissan of Hillside responded

Susan, Thank you for sharing your positive experience with us. We are glad that our team got your automotive needs taken care of- thoroughly and efficiently. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 22, 2024

Great service at Nissan of hillside. Friendly staff with helpful reminders and technical skills to complete the recall. More

by peterpeterows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Empire Nissan of Hillside responded

We appreciate your kind review and we are happy to hear that our team took great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

June 22, 2024

Exceptional service every time I go for maintenance work. I would recommend this dealership to anyone!! More

by CINREYES703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Empire Nissan of Hillside responded

Thank you for your positive review and recommendation! Providing top-notch service is so important to us, and we are glad that our efforts consistently meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

June 20, 2024

Excellent job on my vehicle they dropped me off home and picked me up when my vehicle was ready really appreciate it More

by psmith9022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Empire Nissan of Hillside responded

Thank you for your 5-star rating! We are happy to hear that our team provided you with top-notch service. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!

June 19, 2024

I have come to this store for my car service. They didn’t full complete my service. Asked us to come and get the car. Upon returning home I realized they did do one of service I requested. Called More

by palsang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn
Report | Print
Jun 21, 2024 -

Empire Nissan of Hillside responded

Hello, thank you for your time and feedback. We are sorry to hear that you were not satisfied with your recent service visit. Our guests' satisfaction is our utmost priority here at Empire Nissan of Hillside. Please contact our Service Manager, Jose Landaverde, at (973) 969-3384 or at jlandaverde@eagny.com at your earliest convenience. Thank you!

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