Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Pre-Owned Superstore
Swansea, MA
227 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family.
With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England!
We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family!
The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here!
30 plus years and two generations later Empire Pre-Owned Superstore continues to grow.
If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 227 reviews
December 05, 2025
The car has no sound. I was also told the oil change would be completed prior to driving off with it and I just got a notification that an oil change is needed. I’m not su I was also told the oil change would be completed prior to driving off with it and I just got a notification that an oil change is needed. I’m not sure if they did complete it and something is wrong with the cars system but I’m not taking a chance with it so I’ll be bringing it for an oil change myself. I was told to bring it in for service for the sound which is a little crazy to me as I noticed it the day after receiving the car and feel like they should’ve taken initiative to fix it but that’s just me! Other than that everything was good! More
by CHRISTINASILVA213
Verified CustomerEmployees Worked With
November 27, 2025
Very understanding, thorough, helpful, knowledgeable. And excellent communication, positive vibes everytime from everyone. I definitely know if I have an issue with my vehicle. And I call swansea Pre-own And excellent communication, positive vibes everytime from everyone. I definitely know if I have an issue with my vehicle. And I call swansea Pre-owned Hyundai better believe I'm gonna be taken care of if they can't they will guide me to whom that can. More
by npnpetit
Employees Worked With
Don't remember the name
October 12, 2025
Dealership was amazing ,customer service was top notch will definitely do business there again . Also Stephanie was amazing what ever we needed she help us with . will definitely do business there again . Also Stephanie was amazing what ever we needed she help us with . More
by Jesse
Employees Worked With
Stephanie 5 star
September 15, 2025
Everyone has so nice and worked with us to great a deal done. I would recommend buying from Empire to all my friends. done. I would recommend buying from Empire to all my friends. More
by brib12
September 10, 2025
Thank you Donna for everything! You are awesome we will definitely shop here with you again. !!!!! You are awesome we will definitely shop here with you again. !!!!! More
by Pamperedpug
September 07, 2025
Lisa was excellent to deal with. She was Polite and respectful throughout the buying process. We would definitely buy another car from her in the future! She was Polite and respectful throughout the buying process. We would definitely buy another car from her in the future! More
by Scott
Employees Worked With
Lisa Robinson
August 26, 2025
Overall I would never leave a rating because I'm not that kind of person but this was the worst experience I had with buying a car I would not recommend this dealership at all from my salesperson to the gene kind of person but this was the worst experience I had with buying a car I would not recommend this dealership at all from my salesperson to the general manager. The place was a nightmare More
by jayliciaj
Employees Worked With
Dez and general manager
August 26, 2025
Everyone at the dealership was courteous and very helpful, and helped us get the best deal we could for the car. The salesperson Donna was so nice and made the transaction as easy as possible. I woul helpful, and helped us get the best deal we could for the car. The salesperson Donna was so nice and made the transaction as easy as possible. I would buy from them again. More
by brib12
