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Empire Pre-Owned Superstore

Swansea, MA

4.2
209 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family. With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England! We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family! The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here! 30 plus years and two generations later Empire Pre-Owned Superstore continues to grow. If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
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2153 Grand Army of the Republic Hwy

Swansea, MA

02777

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Showing 209 reviews

June 21, 2025

Dealer did some work to make the car ready for sale, but didn't check for open recalls. Be sure to do your own research before buying. More

by MTRINGS92
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Ciolli
June 20, 2025

I am very happy to do business because we are received with a lot of love. More

by dieuner charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Mathias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Robinson
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

The vendor's service is very good, just the deal was not accomplished 100%, they tried to repair a door panel the job wasn't good, the deal was change all the damaged parts. More

by Alejandro Ramos
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Amaral
June 11, 2025

Phenomenal customer service. Always doing their best to make the customer happy. Very satisfied with my experience! Thank you empire. More

by ashley.amaral620
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Scotty Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Lexner
June 10, 2025

Bought my truck in December . Come March it needed some transmission work. So I brought it to a transmission shop. Was then told I need to bring it back to dealer. So that’s what More

by Dickie721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scotty Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Awesome Serious Great cars Great people Great addenttin Good relationship Good communication Helpful Good warranty More

by Lindoleonardo69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donna Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

Horrible. Salesman misleading and unorganized. Don’t even follow state lemon laws avoid avoid avoid More

by edward_calore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim in service, Sahleem in sales
May 21, 2025

Donna was great to work with. Very knowledgeable and professional. I will be happy to recommend her to others. More

by jimbdiver
Recommend Dealer
Yes
Employees Worked With
Donna Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

The team at the Service Center in Swansea MA were really great, friendly and very helpful! More

by TeamVargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
May 05, 2025

Loved Salim! Worked with me to make sure i left in a car of my dreams that was affordable for me! I highly recommended More

by jacob_fields1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salim Chakhsi
1
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