
Empire Pre-Owned Superstore
Swansea, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I would highly recommend this dealership and the salesperson Mr. Said Affane to anyone looking to purchase a car. TBH I was a little nervous about buying a car. Mr. Affane was so nice and polite w salesperson Mr. Said Affane to anyone looking to purchase a car. TBH I was a little nervous about buying a car. Mr. Affane was so nice and polite when I walked in. His upbeat, happy disposition put me at ease and kept a smile on my face even under the mask. He seemed knowledgeable and versed in the cars we were looking at which is super helpful for me. He seemed genuine and honest and you don't find that a lot in sales. Thanks Said for making this a great experience. More
Said was very friendly. He explained everything in detail what to expect. He let me test drive the truck. Even though my credit score isn't the best, this guy got me a great payment that I can affor detail what to expect. He let me test drive the truck. Even though my credit score isn't the best, this guy got me a great payment that I can afford. Not only did I leave with the truck, I left being able to say Hi and Thank you in French (bonjour,merci) and Arabic (Salam,Chokran). thanks More
Kenny was a fantastic salesman. He was very informative, took his time with me and always answered any questions I had. i highly recommend Empire New-to-You in Swansea, took his time with me and always answered any questions I had. i highly recommend Empire New-to-You in Swansea, More
Bait and Switch Dealership I went there to look at a car that they advertised on autotrader.com. The car was priced at $24,000 which was a fair price according to NADA valu I went there to look at a car that they advertised on autotrader.com. The car was priced at $24,000 which was a fair price according to NADA values on their ad page and I agreed with that price after searching for this type of car for months. After test driving the car, I liked it and told the salesman that I would like to buy it. Salesman says something to the effect of "The price is $27,000 because you don't have a trade-in, but I imagine you want to pay the $24,000?" I replied yes and he went off to talk to the manager. He comes back with financing plans with a sales price of $27,000. I told him I am not paying a penny over $24,000 for the car; the advertised price and a fair market value. Then the sales manager comes over and tells he to "Work with him." on the price. I said I would not and promptly left. The above is a classic "Bait and Switch" scenario that they pulled on me. If you search for "Bait and Switch", you will see what these guys did. Don't be fooled by this tactic as it is in use at many dealerships. They get you to believe the advertised price isn't "for you" for some reason - oftentimes they use a "wholesale" price as the reason as well - and tell you that you have to pay a higher price. In my case it was because I had no trade-in. Be very careful if you patronize this dealer as they are using sales methods designed to take advantage of you. More
Marc M. And the Empire Pre-own team made it possible for me to drive away with exactly what I needed. They really want to make you happy and satisfied. me to drive away with exactly what I needed. They really want to make you happy and satisfied. More

Great customer service! I really enjoyed working with Parris and the Empire team. Great customer service and attention to detail. We needed a truck to haul our horse traile I really enjoyed working with Parris and the Empire team. Great customer service and attention to detail. We needed a truck to haul our horse trailer so we had very specific requirements. Parris was very knowledgeable about are requirements and was able to get us exactly what we needed. I would highly recommend Parris and Empire and will definitely be a returning customer! More
Great dealership! Had a great experience purchasing my car from here. My salesman Parris made my first time car buying very easy and enjoyable! He helped me get into th Had a great experience purchasing my car from here. My salesman Parris made my first time car buying very easy and enjoyable! He helped me get into the car that I love with the price I could afford. I would highly recommend anyone to buy their car from this dealership! More

One of the best professional dealerships ever Parris did a great job helping me get into a car I wanted considering my situation. He made everything easy and smooth. Honestly my next car I will be Parris did a great job helping me get into a car I wanted considering my situation. He made everything easy and smooth. Honestly my next car I will be going to Paris very professional very polite and always stayed in contact with me through the whole process. We need more people like Parris More

No hassle No headache Buying this car was quick and easy we got all the info we needed drove it home same day great salesmen Paris helped us get the car we wanted i will go Buying this car was quick and easy we got all the info we needed drove it home same day great salesmen Paris helped us get the car we wanted i will go back and have recommended him to friends More