Empire Pre-Owned Superstore

Salim was amazing! From beginning to end he was extremely helpful, honest and sincere. Even though I have awful credit he worked all day to get me into a car I love! From beginning to end he was extremely helpful, honest and sincere. Even though I have awful credit he worked all day to get me into a car I love! More

Annoying that there is no Financial office here. It adds time to the purchase for what already takes a long time. But the people were all pleasant. It adds time to the purchase for what already takes a long time. But the people were all pleasant. More

Carlos displayed great professionalism. He answered most of my questions and he was very patient with me. We need more car salesman like Carlos! He answered most of my questions and he was very patient with me. We need more car salesman like Carlos! More

It was great honest service. They consider the best car for me and my family They consider the best car for me and my family More

My wife and I purchased a car that we are very happy with! The dealership has nice cars. Our experience overall was not smooth. We were between two cars, eventually choosing the car that we were told ha with! The dealership has nice cars. Our experience overall was not smooth. We were between two cars, eventually choosing the car that we were told had a 100,000 mile warranty that came with it. When it came to signing paperwork, this was not true. There was no warranty attached to the car. Additionally, when we sat down to sign final paperwork $3,000 appeared on our total for the car. they claimed this to be a recondition fee. After negotiations with the owner he dropped this price to $1,250. This additioanal $3,000 was also not present on any initial listings which left us with a bad feeling. It is false advertising. The deal was saved by Sarkis from the finance place, he was phenomenal. Carlos was professional and friendly I just think the store as a whole needs to improve on their communication and be more transparent. More

Pretty good dealership, nice cars, and the seller, Carlos helped me find what I needed. I would recommend this place. helped me find what I needed. I would recommend this place. More

He was kind and they treated us with great attention! kind and showed willingness to help them with the business kind and showed willingness to help them with the business More

Carlos/ Fernando was great and I’m super satisfied and happy with the service. Positive and very helpful. happy with the service. Positive and very helpful. More

If I could give give less than one star I would. I went into Empire on Superbowl Sunday, I had bought a vehicle from this dealership a few years back and had a decent experience. I got there at o I went into Empire on Superbowl Sunday, I had bought a vehicle from this dealership a few years back and had a decent experience. I got there at opening and was immediately shuffled between salesmen. I test drove a few vehicles and decided to buy my wife a vehicle, an SUV. I told my salesman I had a pre-approval, from USAA. I was eventually talked into seeking "a better rate". I was asked to come back on Monday, I was assured that a better rate could be sought on a Monday when banks are open. A better rate on Monday was a few points higher, a monthly payment of 80 dollars more than what was quoted 24hrs earlier, and 10 HARD INQUIRIES on my credit report. This has caused my vehicle search to cease. I have waited a few months to send this review with hopes that empire would make it right. Sadly they have not. Not a good business. More

Carlos Cabral excellent person very friendly I will give him 💯 I will recommend too anybody thanks for your Help and support you are the best 👌 👍 give him 💯 I will recommend too anybody thanks for your Help and support you are the best 👌 👍 More