Empire Toyota of Huntington

Service In and out. Very fast same day appt. Quick and easy. Great service. Nice waiting area. I would suggest they vacuum the interior. I have been using th In and out. Very fast same day appt. Quick and easy. Great service. Nice waiting area. I would suggest they vacuum the interior. I have been using them for years. More

Horrible Experience What started out as a good experience, ended in a disaster! My wife and I stopped at this dealer a few months ago. We had a great experience with o What started out as a good experience, ended in a disaster! My wife and I stopped at this dealer a few months ago. We had a great experience with our salesman, but couldn't move forward on the deal due to our move. We told him we'd be back to close on the deal once we were ready. A couple of weeks ago, we were in the area and called ahead to let him know we were coming back. The receptionist said he would call us back. Over 2-1/2 hours later, nothing. I called back to find out what happened and the receptionist again said he'd call me back. Since we were passing by, we decided to stop in. We walked right up to our salesman and asked him if he had gotten our messages. He went to the receptionist and saw that she had stuck a hand-written note in a crack on her desk, so he never received them. No harm, as we eventually came to an agreement and told him the date that we'd be back to pick up the new car. When we arrived, we noticed that the music was pretty loud. I've been to 3 different Toyota dealers and noticed that this was common, so I didn't make a big deal about it, especially since we were just coming to sign papers and drive out. Despite the fact that there were several free salesmen without any customers, we had to wait a while for ours to get things going. While we were standing around, we noticed many of them eating donuts right in front of us, which I found a bit unprofessional. After a long wait, we were informed that the dealer didn't have the insurance information on the new car, which is part of their job. Nonetheless, they told us to call our insurance company and sort this out for them. This wouldn't have been so bad, except for the fact that the music was still blasting. My wife asked them to turn it down and they said "they had no control over the volume". It was so loud that they had to put us into a private room just so I could hear my insurance agent. While this was being worked on, we were given an overview of the car and how everything worked in the service bay. Again, the music was so loud, we had to get in the car, close the doors and roll up the windows just to hear him. During this segment, another salesman went right next to us and started inflating balloons with a helium tank. I assume this was for a child, unless he really liked balloons. We were literally right next to him, being shown every feature on the car, and this guy thought that inflating balloons was a priority! The associate who walked us through everything was very thorough and knowledgeable. This might have been the smoothest part of the whole experience. After the insurance issue was resolved, we met with one of the managers who had us sign everything. He told us that we owed more money than we had previously agreed to. At this point we were ready to walk out. I think he sensed this and said he wasn't going to let this "ruin the deal", so we weren't charged any additional money. This put a really bad taste in my mouth. I really hope they don't try to scam people out of more money this way. With that behind us, our final paperwork had some entries that were wrong. The amount owed, initial odometer reading and vehicle condition were all incorrect. Everything was eventually fixed and we left 2 hours and 45 minutes after we first arrived. If you have lots of time to kill, don't mind extremely loud music, aren't offended by receptionists that ignore you, and don't mind watching the staff eat donuts in front of you, stop in! More

Excellent service My Service Dept. experience was excellent, from the first person who greeted me to my service advisor. Rodrigo Arichabala came out of his office to p My Service Dept. experience was excellent, from the first person who greeted me to my service advisor. Rodrigo Arichabala came out of his office to personally greet me and escorted me to his office and wasted no time to get the work order started. He walked me to the waiting area and offered me coffee and a bagel. The waiting area is very clean and spacious, it is not often you see a clean waiting area. Rodrigo came by to let me know it will be ready soon and again about 10 minutes later to say “your car is ready” my vehicle was also shown to me in the driveway by Rodrigo. It is refreshing to have someone who is attentive and respectful of customers time. I highly recommend going to Rodrigo when you go for service. More

Clean, caring and affordable I brought my Rav 4 in for 2 year checkup and was very happy with Rob and the service department. I was able to have my inspection at the same time wh I brought my Rav 4 in for 2 year checkup and was very happy with Rob and the service department. I was able to have my inspection at the same time while enjoying a cup of coffee and a bagel! More

Excellent I didn't experience any issues and it was an excellent all around experience. I would easily recommend this service center to anyone. Thank you I didn't experience any issues and it was an excellent all around experience. I would easily recommend this service center to anyone. Thank you More

Great! 5 stars! I had a very positive experience with Mike Wolf and his excellent team. My wife and I were looking at a new Highlander and had contacted the dealershi I had a very positive experience with Mike Wolf and his excellent team. My wife and I were looking at a new Highlander and had contacted the dealership to arrange an appointment. By the time we arrived, Mike had the Highlander cleaned and ready for a test drive, which went very smoothly. In addition, they were able to meet us at a price that was within our budget, and Jason from the finance dept answered any financing and warranty related questions very professionally and explained things simply. I know there were some other staff involved in to the process (I hope I got their names right) and I wanted to thank them all. 5 stars! More

STEVE IN SALES; THANK YOU! We went to 5 toyota stores looking for the best price and they all said the same thing. "Get your best number and we will beat it". When we finally ra We went to 5 toyota stores looking for the best price and they all said the same thing. "Get your best number and we will beat it". When we finally ran into Steve at Huntington Toyota he not only was the most professional but gave us the best price by far as well. The manager Ross helped make it happen and we are very grateful for stopping there to give them a shot. We will refer our friends and family! Thanks again!!! More

Service in a Flash! I was visiting my family in Huntington when I realized I was due for 10,000 service on my 2018 Corolla. I was fearing the worst in terms of being a I was visiting my family in Huntington when I realized I was due for 10,000 service on my 2018 Corolla. I was fearing the worst in terms of being able to get an appointment on the Saturday after Christmas...and if I did, I thought I was in for a loooong wait. Neither situation turned out to be true! I did get an appointment and my car was serviced in a very reasonable amount of time. My Toyota dealership in NC should take a lesson from you! Thank you to Wayne and the service technicians for your prompt and courteous service on a busy Saturday! And the bagels were great! :-) More

Satisfied Huntington Toyota has a great team that always addresses my service needs in a prompt manner and I feel confidant after issues are resolved. Kelly Hen Huntington Toyota has a great team that always addresses my service needs in a prompt manner and I feel confidant after issues are resolved. Kelly Henry exemplifies why I will remain a loyal Toyota customer. More

Nice sales staff, hardball and finance and management I HATE shopping at car dealerships! I was hoping Toyota of Huntington would be different, NOPE! Sales staff was good, attentive and low pressure, very I HATE shopping at car dealerships! I was hoping Toyota of Huntington would be different, NOPE! Sales staff was good, attentive and low pressure, very pleasant to work with. Troy was our salesman and he was a nice young man. We agreed on a price for a new Prius Prime after some back and forth. Then the LONG wait started, over 3 hours! The finance guy then revealed all the hidden fees! Some items: The $4,000 Toyota INCENTIVE is taxable, true but not stated up front; The NYS hybrid tax rebate is taxable, true but not stated upfront, yet included in the "sales price", also not disclosed. They add a fee for tire disposal! What tires are they disposing of for me? None! The offer on my trade was insulting, KBB states that the average trade-in value was $1,700, they offered $600! AND then the deal breaker - finance charge! My local bank was offering 2.79% on a new car loan, Toyota was offering 5.59% They didn't offer to match my bank or even come close. That's over $2k difference over the life of the loan! They did not allow me to use my bank for the price we were buying it for. Buyers beware, know your numbers and your budget BEFORE you step in. There will be hidden costs! No surprise here, just the typical car dealer! We left with our old, running, paid for and dependable car! More