Empire Toyota of Huntington

Last Lease With Toyota I’ve leased three cars with Toyota. Two of which I’ve leased at Toyota of Huntington. This year my lease was up for my Toyota Prius. Before I return I’ve leased three cars with Toyota. Two of which I’ve leased at Toyota of Huntington. This year my lease was up for my Toyota Prius. Before I returned the car to a Toyota I took care of some damage a kid did to my car with an egg the prior Halloween. I always make it a point to return a lease as close to the condition I received it. I make this point so to help describe the situation that follows. After returning the Prius I leased a 2018 Rav 4. A short time after the new lease I received a bill from Toyota Financial charging me $156.00 for damage done to the bumper of the car. I know there was no damage to the bumper when I returned the Prius. If there were I would have taken care of it at the time I repaired the egg damage. I called and spoke to Liz Santos and explained to her that this damage was done after I returned the Prius. Liz told me to send her the bill via email and the managers would likely take care of it. So I sent the bill to Liz via email. No response. I send it again. Silence. I sent it four times. Nothing. I left Liz about three voicemails. No response. It wasn’t until I got some help from Mindy at a Toyota (thank you Mindy) that Liz finally called me back to tell me curtly that they were not paying the bill. It seems Toyota of Huntington is happy to lose a decade long customer over $156. I then escalated my issue to Toyota Experience. They guaranteed me I would get a call back from Tommy Coppola within two business days. On the second business day I called Toyota of Huntington to speak to Mr. Coppola at 4pm and I was told he was too busy to come to the phone. I was then put to his voicemail. I gave Mr. Coppola my cell phone and case number and asked him to call me back. He did not. This will be my last lease with Toyota. If Toyota of Huntington is willing to lose a customer of over a decade over $156 then I will happily take my business to another car company going forward. I will update this review if anything further happens. UPDATE: Toyota of Huntington has finally agreed to pay the charges. I will update again once the charges have been paid. More

Two recalls I am used to good service from Huntington Toyota's service center.. But Kelly Henry was a real pleasure to deal with. She is personable and professi I am used to good service from Huntington Toyota's service center.. But Kelly Henry was a real pleasure to deal with. She is personable and professional. I think she makes you look good. More

good experience any time need help, can always find a worker there and get served more than enough. I was so happy about it. really appreciate all the workers any time need help, can always find a worker there and get served more than enough. I was so happy about it. really appreciate all the workers More

Annual maintenance & Inspection Great service, in & out within the hr. Staff was polite & pleasant to deal with! Will be sure to return to this location for future service! Great service, in & out within the hr. Staff was polite & pleasant to deal with! Will be sure to return to this location for future service! More

My Prius was well taken care of. Even though I had no appointment, and considering it was the Thanksgiving week, Wayne W took good care of me. He was conscientious, courteous and I h Even though I had no appointment, and considering it was the Thanksgiving week, Wayne W took good care of me. He was conscientious, courteous and I had timely service on my Prius. Wayne understood all our needs and requirements. Thank you Wayne More

Great Service It was truly a pleasure to visit a dealership service department that really showed interest in what i needed as a customer. Everything was explained It was truly a pleasure to visit a dealership service department that really showed interest in what i needed as a customer. Everything was explained to me properly and i was shown first hand what the issues were so i wouldn't be confused as to what i was paying for. Wayne my service advisor was patient and understanding. I am glad I made the switch to Toyota of Huntington. More

As usual smooth and easy This is my 7th car with Tommy and this dealership. I will not work with anyone but Tommy. He makes sure our needs are always met and fixes any issues. This is my 7th car with Tommy and this dealership. I will not work with anyone but Tommy. He makes sure our needs are always met and fixes any issues. More

excellent service,thank you to Juan vargas The service was excellent because Juan Vargas was very kind and he answered every question I had about my Toyota. The waiting room is clean and comfo The service was excellent because Juan Vargas was very kind and he answered every question I had about my Toyota. The waiting room is clean and comfortable. More

Receiving service It was great . They were kind and i felt wecomed. I thought the length of the service would be about 2hours however it ended less than 1 hour. . It was great . They were kind and i felt wecomed. I thought the length of the service would be about 2hours however it ended less than 1 hour. . More

The worst experience ever After 3 hours of back and forth and back and forth, we agreed on a price and out of pocket expenses. Insurance was done, just last papers to sign with After 3 hours of back and forth and back and forth, we agreed on a price and out of pocket expenses. Insurance was done, just last papers to sign with finance. They changed the price and out of pocket expenses. Tried to blame the inexperienced 20 year old salesman. The manager was disgusting and we left without a car. We have been using this dealership for over 8 and 7 cars later, we left without a new car and will never return. More