Empire Toyota of Huntington - Service Center

I have to tell you that I always have a great experience at your facility. From the minute I drive up until the minute I leave. Everyone there is always so very helpful. They go above and beyond to make at your facility. From the minute I drive up until the minute I leave. Everyone there is always so very helpful. They go above and beyond to make your experience there a comfortable one. I also think the amenities that you are offering in the waiting area are a great idea too! Bagels, cookies, fresh coffee, manincures & massages!! Wonderful idea…keep them coming. Anyway, thank you for putting the customer 1st and hugging us everytime! More

I purchased camry xle from another dealership & was not able to get Bluetooth to work. I called Huntington Toyota & Corey suggest I bring to them & they would assit me. I did, after several attemps by not able to get Bluetooth to work. I called Huntington Toyota & Corey suggest I bring to them & they would assit me. I did, after several attemps by Corey, he suggest Peter to assist & Peter was able to get Bluetooth working More

My name is Carol Giuliani and I was there on Tuesday at 7:00 for a recall visit on my Toyota Rav. I have to tell you it was such a pleasant experience. Your whole staff is customer friendly and understan 7:00 for a recall visit on my Toyota Rav. I have to tell you it was such a pleasant experience. Your whole staff is customer friendly and understand how to treat people. The niceties from coffee, fresh bagels, fresh baked cookies!!!! and magazines and tv's all make the experience of "waiting" bearable. Your staff was polite, informative and courteous. Thank you to your staff - your service center should be a prototype for all to follow. Carol Giuliani More

Attentive, I was kept informed regarding status of parts and I was able to have coffee, a bagel and got a great chair massage. Wifi available as well. Honestly, this dealership sets the bar for customer ser and I was able to have coffee, a bagel and got a great chair massage. Wifi available as well. Honestly, this dealership sets the bar for customer service regardless of the type of business being run. I would use somewhat higher quality of plastic knife, I broke two and saw a couple more. No points deducted. More

It's not possible to foresee or avoid every possible issue. What differentiates good service from great service is the manner in which a an organization responds. Without going into details, we recently issue. What differentiates good service from great service is the manner in which a an organization responds. Without going into details, we recently had to deal with an unexpected major repair the root cause of which fell into one of those 'grey areas'. To be honest, I was prepared for an adversarial clash but instead, the team at Huntington Toyota listened to what I had to say and understood. I did not have to escalate. The service department willing put me in contact with Lenny and he really made things happen. I have to say they are true professionals when it comes to working with the vehicles they sell and the people that drive them. More

Toni, Thank you so much for taking care of this for me. The window is fixed. I just want to let you know that Alaina Marinoff & Don Brady really were exceptional in their customer service. I cannot say eno The window is fixed. I just want to let you know that Alaina Marinoff & Don Brady really were exceptional in their customer service. I cannot say enough good things about them & you. They made sure everything was taken care of at the service center. You all made me not want to buy anything other than Toyota . You all made a really rough year end on a really good note. Thank you all, Kris More

We were extremely happy with our service. We especially would like to mention Don Brady as exceptional. It was wonderful to have the use of a car while our car was unexpectedly going to be held over for an would like to mention Don Brady as exceptional. It was wonderful to have the use of a car while our car was unexpectedly going to be held over for an entire day. Thank you for loaning it to us. We will recommend your dealership to everyone we know. Everyone we spoke to and dealt with was extremely professional and courteous. Sincerely, Susan and Ira Aguado More

While waiting in the service department, I noticed a massage chair. April said the massage was complimentary. Not only was she friendly and nice but the massage was great. I thought offering this servic massage chair. April said the massage was complimentary. Not only was she friendly and nice but the massage was great. I thought offering this service was an excellent idea and helped to make waiting all the more tolerable. More

The environment is incredible. The moment I walked in, Ben listened to my car issues, no matter how seemingly inconsequential. I did not feel rushed or that I had brought up petty issues. April is a bre Ben listened to my car issues, no matter how seemingly inconsequential. I did not feel rushed or that I had brought up petty issues. April is a breath of fresh air. She helped me with the coffee and her sunny disposition brightened everybody's mood. Thank you for your wonderful service! More

What 4 year old likes going to a car dealer with her Mom? My daughter does....she says she loves going there. She likes the play area, and always looks forward to seeing April. As we walked in today..we were My daughter does....she says she loves going there. She likes the play area, and always looks forward to seeing April. As we walked in today..we were greeted with April giving out warm right out of the oven chocalate chip cookies! They were so yummy! She's always giving out goodies and Mommy got a massage too! My advisor was Kelly today who was very nice. Explained everything, and got me out of there in descent time. Everyone is always so friendly and pleasant. More