Empire Toyota of Huntington - Service Center

My name is Carol Giuliani and I was there on Tuesday at 7:00 for a recall visit on my Toyota Rav. I have to tell you it was such a pleasant experience. Your whole staff is customer friendly and understan 7:00 for a recall visit on my Toyota Rav. I have to tell you it was such a pleasant experience. Your whole staff is customer friendly and understand how to treat people. The niceties from coffee, fresh bagels, fresh baked cookies!!!! and magazines and tv's all make the experience of "waiting" bearable. Your staff was polite, informative and courteous. Thank you to your staff - your service center should be a prototype for all to follow. Carol Giuliani More

Attentive, I was kept informed regarding status of parts and I was able to have coffee, a bagel and got a great chair massage. Wifi available as well. Honestly, this dealership sets the bar for customer ser and I was able to have coffee, a bagel and got a great chair massage. Wifi available as well. Honestly, this dealership sets the bar for customer service regardless of the type of business being run. I would use somewhat higher quality of plastic knife, I broke two and saw a couple more. No points deducted. More

It's not possible to foresee or avoid every possible issue. What differentiates good service from great service is the manner in which a an organization responds. Without going into details, we recently issue. What differentiates good service from great service is the manner in which a an organization responds. Without going into details, we recently had to deal with an unexpected major repair the root cause of which fell into one of those 'grey areas'. To be honest, I was prepared for an adversarial clash but instead, the team at Huntington Toyota listened to what I had to say and understood. I did not have to escalate. The service department willing put me in contact with Lenny and he really made things happen. I have to say they are true professionals when it comes to working with the vehicles they sell and the people that drive them. More

Toni, Thank you so much for taking care of this for me. The window is fixed. I just want to let you know that Alaina Marinoff & Don Brady really were exceptional in their customer service. I cannot say eno The window is fixed. I just want to let you know that Alaina Marinoff & Don Brady really were exceptional in their customer service. I cannot say enough good things about them & you. They made sure everything was taken care of at the service center. You all made me not want to buy anything other than Toyota . You all made a really rough year end on a really good note. Thank you all, Kris More

We were extremely happy with our service. We especially would like to mention Don Brady as exceptional. It was wonderful to have the use of a car while our car was unexpectedly going to be held over for an would like to mention Don Brady as exceptional. It was wonderful to have the use of a car while our car was unexpectedly going to be held over for an entire day. Thank you for loaning it to us. We will recommend your dealership to everyone we know. Everyone we spoke to and dealt with was extremely professional and courteous. Sincerely, Susan and Ira Aguado More

While waiting in the service department, I noticed a massage chair. April said the massage was complimentary. Not only was she friendly and nice but the massage was great. I thought offering this servic massage chair. April said the massage was complimentary. Not only was she friendly and nice but the massage was great. I thought offering this service was an excellent idea and helped to make waiting all the more tolerable. More

The environment is incredible. The moment I walked in, Ben listened to my car issues, no matter how seemingly inconsequential. I did not feel rushed or that I had brought up petty issues. April is a bre Ben listened to my car issues, no matter how seemingly inconsequential. I did not feel rushed or that I had brought up petty issues. April is a breath of fresh air. She helped me with the coffee and her sunny disposition brightened everybody's mood. Thank you for your wonderful service! More

What 4 year old likes going to a car dealer with her Mom? My daughter does....she says she loves going there. She likes the play area, and always looks forward to seeing April. As we walked in today..we were My daughter does....she says she loves going there. She likes the play area, and always looks forward to seeing April. As we walked in today..we were greeted with April giving out warm right out of the oven chocalate chip cookies! They were so yummy! She's always giving out goodies and Mommy got a massage too! My advisor was Kelly today who was very nice. Explained everything, and got me out of there in descent time. Everyone is always so friendly and pleasant. More

While your waiting for your car & getting great service, While your waiting for your car & getting great service, (they start on your car quickly, do the work quickly & professionally and keep you informed While your waiting for your car & getting great service, (they start on your car quickly, do the work quickly & professionally and keep you informed along the way) you get: fresh hot coffee, bagels, massage, fresh baked cookies, DID I MENTION THE MASSAGE??!! need i say more? More

I bought a demo Tacoma Double Cab from these guys in July I bought a demo Tacoma Double Cab from these guys in July '09 (8K mi.). The purchase process was quick and relatively painless. I drove it home the I bought a demo Tacoma Double Cab from these guys in July '09 (8K mi.). The purchase process was quick and relatively painless. I drove it home the day I saw it! At the time, I questioned a slightly mismatched paint color on the front bumper. I guessed the truck might have had a minor bump at some point, and it had been repainted. There was no evidence of any intrusive accident damage. I've always been a fanatic about my vehicles, so looking at the mismatched bumper was driving me nuts! After almost a year, I finally brought it to the attention of Don in service, and to Chris Tedesco, the Sales Manager. In reality, they really could have told me to "take a hike", it was a used truck after all. Instead, Chris immediately made an appointment for me with their body shop in Huntington. A week later, I dropped it off and had it back in two days! The paint was smooth, free of any flaws, and matched perfectly! They even polished and waxed the whole truck! Nice Job!!! (Thanks Chris and Gino!) These guys do want their customers to be satisfied. A few minor issues I'd had at service were addresed and corrected quickly as well (Thanks Don and Nick). I live in Nassau, but Huntington is worth the trip. These guys are good! And the Tacoma is a great truck! More