Back

Empire Toyota of Huntington - Service Center

Huntington Station, NY

4.7
2,211 Reviews

2,211 Reviews of Empire Toyota of Huntington - Service Center

Sort by
October 16, 2020

I brought my car in for a service call. The service was prompt and excellent. Mr. Juan Vargas the service advisor took care of my needs ( oil change, brake fluid change, car inspection). I got a discoun More

by Mfried$66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vargas
Oct 17, 2020 -

Empire Toyota of Huntington responded

We are so glad that Juan was able to get you back on the road after a quick and fantastic service experience! Thank you for sharing your positive review with us!

October 15, 2020

The service department is great. William is always helpful, works fast and efficiently. The place is always clean and everyone is very professional. Definitely recommend. More

by ANASSER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William , Service Department
Oct 17, 2020 -

Empire Toyota of Huntington responded

We are grateful for your business and your 5-star review! We are happy to hear that William made your visit quick and fantastic, and we hope you will visit us again for your future car needs!

October 14, 2020

Great service for state inspection. Kelly Henry explained what services to car such as brakes and tires will be needed in future. Everyone in service dept . Is always very helpful no matter what car servi More

by LIZVELENY
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
Oct 17, 2020 -

Empire Toyota of Huntington responded

Thank you for sharing your great experience with us! We are so happy to hear that Kelly and the rest of our staff made your service visit fantastic. We hope to see you again!

October 10, 2020

Ok service here. The price quoted here was too high. They have started charging over 3% surcharge for using a credit card which is ridiculous! More

by DB
Recommend Dealer
No
Employees Worked With
Service Department
Oct 12, 2020 -

Empire Toyota of Huntington responded

Hello DB, I am sorry to hear you were unhappy with your quote, and for any inconvenience you experienced with us. If you would like to further discuss your experience, please contact Romeo Mejia at 631-759-9176 and he would be happy to address your concerns. Thank you.

October 10, 2020

Ok but could be better during this COVID-19 environment . Did not see any cleaning/sanitizing happening in the waiting area when our car was being serviced. More

by rmw6845
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 12, 2020 -

Empire Toyota of Huntington responded

Hello rmw, We are doing everything we can to make sure that our dealership is a safe environment, but we appreciate your feedback. Please contact Romeo Mejia at 631-759-9176 if you would like to further discuss your concerns. Thank you.

October 09, 2020

Buena atención y buen trato para los clientes así como Ray Nazario excelente vendedor y buena persona y amigo y todos son bien Amables. Gracias. Saludos More

by MANUEL9.MQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department, Juan Vargas, Michelle Micalizzi, Anna Vargas
Oct 13, 2020 -

Empire Toyota of Huntington responded

Hi Manuel, We are happy to hear that you had an excellent experience with Ray! Thank you for taking the time to share your 5-star review with us, and we hope you will visit us again!

October 08, 2020

Awful and sorry to see it had been taken over by thieves who added a fee for using a charge card. Exactly who shows up with hundreds of dollars in cash to pay. Shameful... More

by frannie2912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department, Juan Vargas
Oct 12, 2020 -

Empire Toyota of Huntington responded

Hello Frannie, I apologize for any frustration or inconvenience you experienced with us recently. We appreciate your feedback, and if you would like to discuss this situation further, please contact Romeo Mejia at 631-759-9176 and he would be happy to speak with you. Thank you.

Oct 12, 2020 -

frannie2912 responded

Unless you are giving me my $25 for using my charge card I have no interest in wasting my time.

October 07, 2020

First time to service my car. Great service, quick and nice waiting area with coffee. Service tech at check in was very good. Wonderful job More

by HARRYMIRANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 07, 2020 -

Empire Toyota of Huntington responded

Hi Harry, We are happy to hear that you had an excellent experience with our wonderful service team! Thank you for sharing your 5-star review with us, and we hope to see you again!

October 07, 2020

Thanks to Stephen Torrens I had a great experience this time. He made sure that most of the scratches were fixed and the remaining one will be repaired 10/920. Just a shame that I had to take that route t More

by EGUINN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Torrens
Oct 07, 2020 -

Empire Toyota of Huntington responded

We are glad to hear that you had a great experience with Stephen! Thank you for your 5-star review, and we hope that you will allow us to assist you again in the future!

October 04, 2020

Entered service department and greeted by rodrigo. Asked what services I needed done. After tech looked at my vehicle and suggested other services. Very clean throughout. Very nice waiting area. More

by PARENTIDEAN99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo arichabala
Oct 06, 2020 -

Empire Toyota of Huntington responded

We are pleased that you had a great service experience! Thank you for sharing your 5-star with us!

...
99
...