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Ross Downing Chrysler Dodge Ram of Mobile

Mobile, AL

Overview
Employees
Reviews
Vehicles
4.3
237 Reviews
Thank you for making your way to Encore Chrysler Dodge Jeep® Ram, your certified Chrysler, Dodge, Jeep®, Ram dealer serving drivers throughout Mobile and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep®, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chrysler, Dodge, Jeep®, Ram technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Encore Chrysler Dodge Jeep® Ram in Mobile today for quality vehicles, a friendly team, and professional service at every step of the way.
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1150 Schillinger Rd S

Mobile, AL

36695

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Showing 237 reviews

March 31, 2026

Facilities were clean and orderly. Didn’t have to wait long before service staff checked me in. Staff was extremely friendly and knowledgeable. They made me feel comfortable while m More

by pdawg03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Bowen and Samantha in service department were exceptional
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Mar 31, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s great to hear the clean and orderly environment along with a quick check-in made your visit smooth. Our team takes pride in being friendly and knowledgeable, so we’re happy they helped you feel comfortable during the Ram 1500 diagnosis. Thank you for sharing your experience.

March 31, 2026

Miss Samantha kept me up to date on the progress of my vehicle while it was being serviced. More

by klschulz99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Apr 01, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 31, 2026

Outstanding job as usual from the Service Rep Brandy B! It’s always a pleasant experience! More

by forseti35715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy B
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Mar 31, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s wonderful to know your service visits for the Ram ProMaster 3500 are consistently pleasant. Thank you for sharing your five-star feedback.

Mar 31, 2026 -

forseti35715 responded

Brandy B always gets any issues taken care of!

March 31, 2026

The only person that I dealt with my ram truck problem was very professional and as always makes sure that the problem was fixed More

by aldaydon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance manager
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Mar 31, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for the five-star rating. We’re pleased our team handled your Ram 1500 with professionalism and made sure the issue was fully resolved. We appreciate your trust and look forward to helping you again.

March 30, 2026

As always, great service. Got me in and out in the time frame stated. Comfortable waiting area. More

by lalo21ch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thanks for your continued trust in our service for your Ram 1500. We’re glad Matt and the team could get you in within the promised time and that you found our waiting area comfortable. Safe travels!

March 27, 2026

Had an appointment made a few days prior to dropping my vehicle off , 2017 ram 1500 with 90k miles . Dropped off at 8 am with a requested front brake service and by 2 pm still no word or call. Stopped by More

by georgia_knowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron reed
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March 27, 2026

Mr. Floyd Robinson was very urgent and skillful in the process of putting together my deal. I told Mr. Robinson exactly what vehicle I wanted and that's the one I left with. Mrs. Makiala was awesome in my More

by whitejohnathan63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Floyd Robinson Finance manager/ Dillon salesperson
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Mar 28, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s wonderful to know our team delivered a seamless experience and helped you drive off in the exact vehicle you wanted. We appreciate you recognizing their dedication throughout the closing process. Enjoy your new ride and please reach out if there’s anything we can do down the road.

March 26, 2026

my car was in and out in no time. Everyone i had any dealings with was so very nice. More

by popsplac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Knowing your Chrysler Pacifica was serviced quickly and that our team made you feel welcome is wonderful to hear. Thank you for the five-star review. We appreciate the opportunity to assist and look forward to your next visit.

March 26, 2026

The staff is professional and friendly. They made sure I was taken care in every way possible. More

by lorenzo.matthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We’re delighted you felt well cared for during your Ram 1500 service. Our team appreciates your kind words and looks forward to assisting you on your next visit.

March 25, 2026

Jonathan and Nikki were excellent to work with on my recent Ram purchase, both very knowledgeable and helpful. Perfect experience More

by FLMOWERMAN13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan and Nikki
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Mar 25, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thanks for leaving a five-star review. We’re pleased our team was knowledgeable and helpful during your new Ram 1500 purchase. We hope you enjoy every mile.

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