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Envision Ford of Duarte
Duarte, CA
748 Reviews
Welcome to Envision Ford Lincoln of Duarte, where your automotive dreams come to life! Our friendly team is dedicated to helping you find the perfect vehicle, whether it's a sleek Ford or a luxurious Lincoln. But we don't stop there-our top-notch service department is here to keep your car running smoothly for years to come. With a commitment to exceptional service and a passion for all things automotive, we make your experience enjoyable and hassle-free. Join our family today, and let's drive into a brighter future together!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 748 reviews
December 05, 2025
I bought a brand-new 2025 Ford F-150 Raptor from Envision Ford of Duarte. At delivery, dealership staff wrote a due bill on official dealership paperwork for cosmetic issues. I accepted the truck based on th Ford of Duarte. At delivery, dealership staff wrote a due bill on official dealership paperwork for cosmetic issues. I accepted the truck based on that written promise. Part of the due bill was completed, which proves they recognized it as valid. After that, they refused to honor the remaining items, claiming it was “not approved,” “not in their system,” and that the General Manager did not sign it. None of this was mentioned at the time of sale. They offered to repaint the truck, but repainting a brand-new vehicle makes no sense and hurts value. I requested reimbursement instead, and they refused to help. Every time I asked for a solution, I got a different story, a different excuse, or no follow-up at all. The communication was extremely poor. The dealership took my money, completed part of the due bill, and then refused to finish the rest. If you buy here, do NOT trust anything that is written on their paperwork unless: • it is approved in their system, • signed by management, and • you have email confirmation. I would not have accepted delivery without the due bill, and I regret trusting their written promise. I am now escalating through Ford Corporate and consumer agencies. I would not recommend this dealership to anyone based on my experience. More
by silvestrejonathan
Employees Worked With
December 05, 2025
I have nothing but good experiences with this dealership. All my needs are taken care of amicably. All my needs are taken care of amicably. More
by ZULIPUKA0614
Verified CustomerDecember 04, 2025
Gear spot. Mediocre waiting area. Felt rough in there!!!!! But. It. Was ok. Overall. Service folks were great. They just need VC money. Mediocre waiting area. Felt rough in there!!!!! But. It. Was ok. Overall. Service folks were great. They just need VC money. More
by ECR0
December 03, 2025
Everyone is friendly and knowledgeable. Amy was very easy to work with, and made the process relaxed. Amy was very easy to work with, and made the process relaxed. More
by SCOTTSHAIR911
December 03, 2025
Very attentive before purchase then unhelpful and rude after purchase. I will share name when requested. after purchase. I will share name when requested. More
by mikeescalan
Employees Worked With
December 03, 2025
Marco was very helpful and always keeps me up to date on my vehicles status. Thank you to the service department and the mechanic's for doing great job! 👏 my vehicles status. Thank you to the service department and the mechanic's for doing great job! 👏 More
by Jessica
Employees Worked With
Marco from Services
December 03, 2025
Good experience and great selection of Ranger Raptors. There were no other dealers in the greater area that had the inventory and the ability to sell it with minimal mark-up. I followed up the next day w There were no other dealers in the greater area that had the inventory and the ability to sell it with minimal mark-up. I followed up the next day with a customer service issue and it was handled quickly and professionally. More
by rdjsgaylor
Employees Worked With
Stefany Vergara
