Envision Ford of Duarte

Service department is horrible, they are definitely not doing a satisfactory job and ensuring safety for its customers. Just got a tire patched and they over inflated the tire so much that when driving hom doing a satisfactory job and ensuring safety for its customers. Just got a tire patched and they over inflated the tire so much that when driving home the care veered to the left if I let go of the steering wheel all tires were wrong pressure. And they said just drive it it will adjust. Over inflated 13lbs of pressure More

Marco is amazing! He makes the entire dreadful process of having your vehicle serviced, smooth. I prefer to have little to no stress or pressure when I take my vehicle He makes the entire dreadful process of having your vehicle serviced, smooth. I prefer to have little to no stress or pressure when I take my vehicle in. Marco is not pushy, very much appreciated, rather, he is informative and explains the suggestions made by the service tech. I can’t recommend enough, if you need to have your Ford serviced, reach out to Marco! The only reason I continue to go to go to Envision Ford is the professionalism and customer service that Marco continues to provide. He is truly an asset to Envision Ford. While my wife’s car was in for service my truck broke down. I asked Marco to give me a heads up of when the car would be finished because I needed time to catch the bus. Marco immediately replied to me and informed me that he was going to call a Lyft for me. I was concerned about the cost but Marco explained that the dealership provides Lyft services for customers that need it. Another act of customer service from Marco by informing me of the Lyft and for ensuring I had a ride to the dealership. More

We had an excellent experience overall. Made an appointment with Ryan over the phone Saturday. He had something come up and both he and Steve texted me to let me know of the change. I did a Made an appointment with Ryan over the phone Saturday. He had something come up and both he and Steve texted me to let me know of the change. I did a lot of research before going to the dealership. They had more Ranger Raptors on their lot than all the other area dealerships combined. Steve was very knowledgeable about the Raptor and answered all my questions. Manuel, Juan and Boris were all very helpful closing the deal. I love my new Ranger Raptor and I'm looking forward to taking it to the mountains soon. More

Marco is always kind, knowledgeable, and communicative. I appreciate that he was able to get my service taken care of quickly. I appreciate that he was able to get my service taken care of quickly. More

Plenty of extremely overpriced recommendations. Not one mention of any of the recall work needed for my vehicle. Car wash looked like a hose was sprayed on it for a few seconds. Tire rotation was a Not one mention of any of the recall work needed for my vehicle. Car wash looked like a hose was sprayed on it for a few seconds. Tire rotation was a 4 tire and not 5 tire. On the plus side work was done in a timely manner and I was seen almost right away but that makes me wonder why it wasn't busy. More

Excellent communication and service. Ultimately, we purchased a Ford Bronco. We really like Ford cars. Ultimately, we purchased a Ford Bronco. We really like Ford cars. More

Great communication by the service advisors. Always a clean and welcoming waiting area. The complimentary Uber rides are greatly appreciated. Always a clean and welcoming waiting area. The complimentary Uber rides are greatly appreciated. More

My experience was incredible. Antonio was so helpful and easy to talk to and easy to understand. He was patient with me. He went above and beyond to make it happen. Everyone was a Antonio was so helpful and easy to talk to and easy to understand. He was patient with me. He went above and beyond to make it happen. Everyone was amazing. The finished guy made magic happen too. I will Be a customer for life! Thank you for making me so happy! More

Very clean facility with super friendly employees. Vey comfortable experience and is now considered my home vehicle maintenance spot Vey comfortable experience and is now considered my home vehicle maintenance spot More

Regular maintenance Best Customer Service representative super helpful and friendly Polo is the best Great super helpful and friendly Polo is the best Great More