Envision Ford of Duarte

Love the really quick service, friendly and efficient service advisors, and great location to stores where you can shop while waiting. service advisors, and great location to stores where you can shop while waiting. More

Lots of Miss information in the beginning, shipping took about 15 days to get to AZ after purchased in the dealership. No communication at all, as I was forced to call everyday for information. I was quoted about 15 days to get to AZ after purchased in the dealership. No communication at all, as I was forced to call everyday for information. I was quoted $250 for a key and then was told it was almost $400, but they did honor their word after multiple complaints about that. Overall a very bad and disappointing experience with the dealership. I hate the fact that the general manager is only responsible for shipping, I cannot work around their time, I am a very busy guy myself and I had to cancel multiple business trips due to this Van. They guaranteed the delivery on the 13day of purchase and it still arrives 2 days late… unfortunately never again will they have my business and I will inform others from my horrific experience. More

It is twice as expensive as Advantage Ford. I was glad to be taken care of without an appointment (which I usually do.) I was glad to be taken care of without an appointment (which I usually do.) More

Marco Barillas was polite, helpful, and knowledgeable, with excellent communication skills. Service was relatively fast and efficient. with excellent communication skills. Service was relatively fast and efficient. More

Marco in the service department is a gem. Kind and organized. Take good care of him. He is an excellent employee. Kind and organized. Take good care of him. He is an excellent employee. More

Joel is very knowledgeable about the vehicle he is selling well informed definitely we needed more time to absorb all the features in the vehicle but we were exhausted already. Joel is definitely an selling well informed definitely we needed more time to absorb all the features in the vehicle but we were exhausted already. Joel is definitely an awesome sales person. More

Polo is exceptional. Excellent customer service, knowledgeable, and responsive. He is the only service advisor you need to ask for!! You won't regret it. Excellent customer service, knowledgeable, and responsive. He is the only service advisor you need to ask for!! You won't regret it. More

I really appreciate the service I received and the kindness and knowledge of Edgar Rico! kindness and knowledge of Edgar Rico! More

very good customer service I called for next day service and was seen with no issues and was seen with no issues More

Once again Polo provided exceptional service. He is a great listener, is very knowledgeable and explains everything in an easily understandable way. His customer service is exceptional. Polo is t He is a great listener, is very knowledgeable and explains everything in an easily understandable way. His customer service is exceptional. Polo is the reason we continue to bring our cars to Envision Ford for repair. You are fortunate to have him and the whole repair staff. And, hats off to the representative in the Parts department who also helped us. And, please rethink that techo-beat mustic in the waiting room. Its pulsating repetitions do not add to the Envision experience. More