Envision Ford of Duarte

This is the best Ford dealership I’ve ever had any dealings with. I live in West Covina, I literally have a Ford Dealership around my neighborhood. But I’ll drive to Duarte to go to this Dealer. Best dealings with. I live in West Covina, I literally have a Ford Dealership around my neighborhood. But I’ll drive to Duarte to go to this Dealer. Best care, and they explain and deliver, what they say they will do. More

Victor was absolutely amazing. He really took care of me. He stayed extra and broke down all the features of my new Ford bronco and he noticed my phone was low on charge and gonna He really took care of me. He stayed extra and broke down all the features of my new Ford bronco and he noticed my phone was low on charge and gonna die and hooked me up with a free charger and congratulated me on my purchase and said the charger was a gift so I am very grateful. More

I had to have my engine replaced and I think it was performed and completed August 28. To date I have yet to receive an invoice or receipt. Despite me contacting my service tech twice, and the service performed and completed August 28. To date I have yet to receive an invoice or receipt. Despite me contacting my service tech twice, and the service manager. More

Any time I need service I request Polo! He is such a great person and employee. I always look forward to seeing him, even if I'm spending money haha. He is such a great person and employee. I always look forward to seeing him, even if I'm spending money haha. More

Called in to inquire about a vehicle I was interested in & spoke to Davit, one of the managers. He was nice until I asked how much back they would go on the markup and his attitude changed. He dropped in a & spoke to Davit, one of the managers. He was nice until I asked how much back they would go on the markup and his attitude changed. He dropped in a casual F bomb when responding to me & suddenly it disappeared when I asked to repeat what he told me. He was very combative & rude. Avoid this place at all costs. More

Very efficient and on point They informed me of the needs of the car in a timely matter of the car in a timely matter More

We went to Envision to have a mirror replaced on my truck after a friend cracked it while borrowing it. We had this same mirror replaced a few years back and thought we knew what to expect. We did not. Not o after a friend cracked it while borrowing it. We had this same mirror replaced a few years back and thought we knew what to expect. We did not. Not only was the exact same part $100 more expensive but it did not come paint matched. They also didn’t tell us that till after it had been installed and we were called to come get the vehicle. The lack of communication and transparency is unacceptable to me. We are now stuck with a $1300 mirror that doesn’t match the vehicle, annd we’re told that we would have to take it to a body shop to get it painted, all because they wouldn’t communicate. I would avoid this dealership. More

I was overcharged for the services provided. I felt like I was being hustled. The dealership has gone way down over the years. It's dirty and rundown. I felt like I was being hustled. The dealership has gone way down over the years. It's dirty and rundown. More

He made the whole process very smooth and transparent. Upfront on the cost, and didn't pressure us into other things we didn't need. I would definitely recommend him to others looking to take their Ford v Upfront on the cost, and didn't pressure us into other things we didn't need. I would definitely recommend him to others looking to take their Ford vehicle for repairs. More

Friendly and accessible for their customers. Like how they used video to show customers when they do car services. Like how they used video to show customers when they do car services. More