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Envision Ford of Duarte

Duarte, CA

Overview
Employees
Reviews
Vehicles
4.5
1,198 Reviews
Welcome to Envision Ford Lincoln of Duarte, where your automotive dreams come to life! Our friendly team is dedicated to helping you find the perfect vehicle, whether it's a sleek Ford or a luxurious Lincoln. But we don't stop there-our top-notch service department is here to keep your car running smoothly for years to come. With a commitment to exceptional service and a passion for all things automotive, we make your experience enjoyable and hassle-free. Join our family today, and let's drive into a brighter future together!
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1031 N Central Ave

Duarte, CA

91010

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Showing 1,198 reviews

July 22, 2026

Tony was friendly and professional. Work was completed quickly. I liked the video inspection and repair recommendations send by text. More

by cathymgoyette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service
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Jul 23, 2026 -

Envision Ford of Duarte responded

Thank you for your review. We’re glad the service on your Ford Escape was completed efficiently and that the video inspection texts were helpful. Please reach out if you need anything else in the future.

July 22, 2026

When i called to make appointment for this recall service, I was told around 3 hours. Someone else in my family dropped it off and didn't notice that the completion time was marked as 3 pm. Based on More

by mkredmond68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Polo Hernandez
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Jul 27, 2026 -

Envision Ford of Duarte responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 22, 2026

They always find something wrong with my truck besides what I go in there for to up the price More

by Rholoway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Comacho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Aguire
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2026 -

Envision Ford of Duarte responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 22, 2026

The new technology regarding video footage of the servicing was great. It was a lot more expensive than I have ever experienced. More

by ROSHONGONZALEZ
Recommend Dealer
Yes
Employees Worked With
Polo
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Jul 23, 2026 -

Envision Ford of Duarte responded

Roshon, it's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Envision Ford of Duarte!

July 21, 2026

The recall for my Escape was fixed in a timely manner and my car got washed too. More

by dinaz
Recommend Dealer
Yes
Employees Worked With
Marco
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Jul 22, 2026 -

Envision Ford of Duarte responded

Thanks for letting us know the recall on your Ford Escape was fixed quickly and that you appreciated the wash. We’re pleased everything met your expectations. Your five-star review means a lot and we look forward to your next visit.

July 21, 2026

Polo always goes above and beyond when I bring in my cars for service. He is professional and has an amazing work ethic. Polo is the main reason I keep on coming to this dealership for car service/maintenanc More

by Marylgonzalez15
Recommend Dealer
Yes
Employees Worked With
Polo
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Jul 21, 2026 -

Envision Ford of Duarte responded

We’re delighted our service advisor’s commitment has made each Ford Focus service visit outstanding. Your trust in our team and continued loyalty truly mean a lot. Thank you for choosing us for your maintenance needs.

July 19, 2026

Great customer service- Polo was very kind & informative with my car experience making me feel confident leaving my car there. More

by MARISOL.LYDIA.TORRES
Recommend Dealer
Yes
Employees Worked With
Polo
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Jul 19, 2026 -

Envision Ford of Duarte responded

Thank you for sharing your experience with our service team. We’re glad our team’s informative approach gave you confidence in leaving your Ford Maverick with us. We appreciate your trust and look forward to assisting you again.

July 18, 2026

Dealership service was great- online appointment is not great I made an appointment online- I selected the option of a courtesy shuttle. The dealership does not offer that service More

by mcgladestephen
Recommend Dealer
Yes
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Jul 19, 2026 -

Envision Ford of Duarte responded

Thanks, Stephen, for sharing about your experience with Envision Ford of Duarte. We appreciate your business and hope to see you again soon!

July 18, 2026

Great saleslady helpful and friendly and very patient 😅 definitely i recommend to buy at this dealership More

by chiquilin5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Comacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Aguire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2026 -

Envision Ford of Duarte responded

Thank you for sharing how patient and friendly our sales team was during your visit. Congratulations on your new Ford F-150, and we appreciate you recommending us to other Ford buyers.

July 18, 2026

Good experience. . The entire transaction took only about 30 minutes. My vehicle was ready for me when I arrived. More

by KENNYDERWIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Comacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2026 -

Envision Ford of Duarte responded

We’re happy the Ford Maverick purchase wrapped up in just 30 minutes. Ensuring your vehicle was ready when you arrived is exactly what we aim to do. Thank you for sharing your feedback.

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