Envision Ford of Duarte | Page 7

Franklin, the service rep was vey helpful and kept me posted on the work progress. He was courteous and answered my questions regarding the service needed per the Ford manual. posted on the work progress. He was courteous and answered my questions regarding the service needed per the Ford manual. More

Everyone was kind and helpful, but there's something I don't understand. I was told that the recall didn't effect my car, but it may at a future date. I guess I'm wondering - why don't they replace the don't understand. I was told that the recall didn't effect my car, but it may at a future date. I guess I'm wondering - why don't they replace the part now instead of having me wait until a future date? Also - when the dealer was Advantage Ford, I would always come back to a washed car. This time nothing. More

Poor warranty service . Didn’t fix the problem. Didn’t communicate in a rational way as to why it couldn’t be fixed Didn’t fix the problem. Didn’t communicate in a rational way as to why it couldn’t be fixed More

All things, that I could see were done and completed with the exception of the over head lights that continue to come on at will frequently. We did up this concern when we first brought in our vehicle but it the exception of the over head lights that continue to come on at will frequently. We did up this concern when we first brought in our vehicle but it doesn’t seem to have been corrected. More

Once again, they did not dissapoint as service advisor Marco went above & beyond to accomodate and service my vehicle in a timely manner. Marco went above & beyond to accomodate and service my vehicle in a timely manner. More

The service is very good, professional, on time, I feel very comfortable, Edgar is very kind very comfortable, Edgar is very kind More

Franklin, did a great job explaining the cost of the services needed for my vehicle. He also did a great job keeping me informed of additional cost and when the car would be ready for pick up. services needed for my vehicle. He also did a great job keeping me informed of additional cost and when the car would be ready for pick up. More

Pleasant, professional and efficient staff. Always available to answer my questions. This is my go to place. Always available to answer my questions. This is my go to place. More

Very bad experience, was sold a 30k service when vehicle was only 23k them I asked for just an oil change and tire rotation was given an alignment and air filters replacement was only 23k them I asked for just an oil change and tire rotation was given an alignment and air filters replacement More

Never again! ! I was told a lower price for the oil change when I booked my appointment. When I wouldn't agree to do the additional service due to the new price o ! I was told a lower price for the oil change when I booked my appointment. When I wouldn't agree to do the additional service due to the new price of the oil change, the service guy tried to negotiate with me and offer me eight dollars off the price. I chose not to add the additional service and told them I would wait in the lobby while they changed the oil. Almost 3 hours later I was told, by the same service guy, he was just waiting on the paperwork. I could see they just stated the oil change at the same time. Approximately 35 minutes later, I was asked to sign the paperwork and pay. Almost another 30 minutes and another young man saw me standing outside the service office and asked me if I was waiting on my Bronco. He told me they were still drying the vehicle. I told him after almost 4 hours, I could care less if the vehicle was washed or dried. He brought me the vehicle and actually apologized for the wait. He was the only one who bothered to say anything about me being there for that long. I get being punished for not paying for your additional services, but 4 hours for an oil change while sitting in your lobby is ridiculous. Again, NEVER AGAIN!! More