Envision Norwalk Toyota

I had the best service and deal that I still can't believe I have my car. Thank you Carla Aristizabal. I love your customer service. believe I have my car. Thank you Carla Aristizabal. I love your customer service. More

Carla Aristizabal is the best. She went out of her way to get me the best deal possible, and she got it done. I’m so happy and excited for my new 2025 Toyota Camry SE. Thank you, C She went out of her way to get me the best deal possible, and she got it done. I’m so happy and excited for my new 2025 Toyota Camry SE. Thank you, Carla. You’re the best! More

Worst car buying experience ever. Worth a single star because we were able to get our money back (eventually... took 6 days after we returned car). We purchased close to same car at a Worth a single star because we were able to get our money back (eventually... took 6 days after we returned car). We purchased close to same car at another dealer and the buying experience was 180 degrees different. Issues: (1) Purchase price changed. We confirmed before test drive that online price would be honored (sticker price was higher). After we decided to buy, were told the car was $2,000 higher than online price quoted, due to a mandatory Zurich Shield coating and associated warranty. When we balked, salesman said price was negotiable with his manager. After some wait, were told all cars required purchase of this coating / warranty, but he could give us a 50% discount... so we agreed to adjusted price. When we got home and read contract we had signed digitally (never saw this clause in the process of buying the car, see below), we read: “Purchase of this product [Zurich Shield] is not required as a condition to obtain financing or to purchase or lease your vehicle.” We understand this is a common dealer add-on that requires negotiation... our issue with Norwalk was that we were told we had to buy the warranty, while the legal disclosure said we didn’t, and cost wasn’t disclosed until we had decided to buy the car. (2) Took ages to complete the purchase (3.5+ hours after test drive / decision to buy). Our finance person must have left the room half a dozen times at least while we were left just sitting there waiting for his return (nothing to review), for 10+ minutes at a time. Only one other set of customers with lots of staff standing around. (3) Finance process designed to obfuscate details. Everything is done on a tablet, with all signatures done digitally. Representative spoke very fast and scrolled through the pages quickly, saying “just sign here, here”, etc. We never saw the disclosure about the Zurich plan being optional. In contrast, at the dealer we ultimately purchased from, there was no tablet used or electronic signing required – we could read everything on paper, there were only a few pages to review, and again, the process was relatively quick (the finance rep never left the room). (4) $500 charge added without explanation. We noticed a charge that we didn’t recognize (separate from the $995 for the Zurich thing); when we questioned this, we were told that the charge was already included in the quoted price of the car. When we challenged this, he agreed to remove it. (5) Most importantly (although somewhat unique to our situation), the car was represented to us as being “Toyota Certified” (with the salesperson explaining the warranty benefits associated with buying a Certified car while we were doing the test drive). We questioned this several times throughout the process, because we had been told at another dealer that most 2023 Highlanders were subject to a recall associated with a front bumper safety issue. (That dealer was clear that used cars subject to the recall could not be sold as Certified.) We were assured multiple times by different members of staff that the car was being sold to us as Certified. A couple hours later, we were told (in essence), “Oops, we were wrong… this car is subject to a recall and we can’t sell it as Certified. But we will promise in writing to re-certify the car after the recall fix becomes available." (Toyota hadn’t come up with a remedy at the time). Thoroughly exhausted at this point, we decide it’s OK to buy the car with the written promise. We later complained about our buying experience and asked for refund of the Zurich thing. They offered full refund for return of car instead. We accepted as we didn’t trust that they would follow through on their promise to certify the car once the recall remedy was available, which they said could take months or years or maybe never happen. (Remedy became available about 4 months later.) More

Service advisor John Kim provided exceptional customer service during our very first scheduled maintenance. He made us feel right at home and went out of his way to accommodate our needs. I like to perfor service during our very first scheduled maintenance. He made us feel right at home and went out of his way to accommodate our needs. I like to perform basic maintenance on my vehicle but I won't hesitate to bring my vehicle in for any type of service knowing that my vehicle is in good hands with John. More

Excellent maintenance service. I am very happy with Heri Vera supports with valuable comments and recommendations. Thanks Heri I am very happy with Heri Vera supports with valuable comments and recommendations. Thanks Heri More

A great service a very pleasant workers great mechanics pront aervice clean and comfortable waiting areas to wacht tv ior work on paperwork thakns for a great service pront aervice clean and comfortable waiting areas to wacht tv ior work on paperwork thakns for a great service More