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Envision Norwalk Toyota

Norwalk, CA

Overview
Employees
Reviews
Vehicles
4.2
72 Reviews
Welcome to the bustling heart of Norwalk, CA – a place where dreams take flight and ambitions find their way. While this dynamic city boasts of several iconic spots, there's one name that truly resonates with automobile aficionados: Norwalk Toyota. Situated strategically in Norwalk, it's your one-stop destination for all Toyota-related needs.
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11404 E Imperial Highway

Norwalk, CA

90650

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Showing 72 reviews

July 12, 2023

Well done, service and welcome amazing. Waiting area clean and pleasant to stay. Appointment no waiting next day approved More

by tinas8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Wasnok
Report | Print
Jul 13, 2023 -

Envision Norwalk Toyota responded

We're delighted to hear your experience at Envision Norwalk Toyota was so smooth! Thanks for sharing this appreciation for our waiting area. Safe travels, and we'll see you next time!

Helpful
July 11, 2023

They give you good service. Went through my car and told me what was needed to be done in the future. More

by diamondlady22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Martinez
Report | Print
Jul 12, 2023 -

Envision Norwalk Toyota responded

Thank you for the review! We're glad to hear that you had a positive experience with our service team at Envision Norwalk Toyota. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day!

Helpful
July 10, 2023

Top notch in service department. Very attentive to your issues with your vehicle. Kind, courteous and friendly. More

by mygggracie_4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Jul 11, 2023 -

Envision Norwalk Toyota responded

We're so glad to hear that you had a top-notch experience with our service department at Envision Norwalk Toyota! Thank you for taking the time to leave us such a kind review. We appreciate your business and hope to see you again in the future!

Helpful
July 02, 2023

Lack of knowledge to manage people demand payment of my service which im covered of total care,not accurate stimate of works telling two hrs but 3 hrs of waiting never explaining costumer reason why it too More

by jeffgrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Report | Print
Jul 03, 2023 -

Envision Norwalk Toyota responded

Jeff, we apologize for any inconvenience you experienced during your service visit. We strive to provide accurate estimates and timely service, so it's disappointing to hear that we fell short of your expectations. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Alfredo Vergara - Service Manager - (562) 868-0035

Helpful
June 30, 2023

Very helpful. Not pushy at all and very informative. Gave me all the details I needed to make an informed response More

by Beerman
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Jun 30, 2023 -

Envision Norwalk Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Envision Norwalk Toyota team. Drive safely, and we hope to see you again down the road!

Helpful
June 11, 2023

Great service. Fixed my stollen CAT. Dealer had everything in stock. Since I was there I had an oil change done too More

by Da man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Jun 12, 2023 -

Envision Norwalk Toyota responded

We appreciate your excellent review and are thrilled to hear we could provide great service for you here at Envision Norwalk Toyota! Thank you for choosing us and trusting us with your vehicle's care. We hope to see you back next time!

Helpful
June 04, 2023

I purchased my first vehicle and was told that is was going to be 26k but it went over 30k for a basic Toyota. During the contract I asked for a physical copy and they said no sing it via tablet. I was u More

by K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam
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Jun 05, 2023 -

Envision Norwalk Toyota responded

We apologize for any inconvenience and miscommunication you encountered working with us. We never intend to mislead our guests, and we would be happy to review the pricing further with you and make sure that all aspects of the contract are clearly outlined. If you are willing, please feel free to give us a call. Thank you, Frank Hazem - General Manager - (562) 356-8696

Helpful
May 22, 2023

Will recommend. Great customer service by Henri.👍 Very clean dealership. Had no problem waiting for my car to be serviced. Also complimentary water and coffee while More

by Armida500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henri
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May 22, 2023 -

Envision Norwalk Toyota responded

We're so glad to hear that our team delivered exceptional customer service during your visit to Envision Norwalk Toyota! Our team is committed to providing a welcoming environment and timely service, so it's great to know you were comfortable while waiting for your car. Thank you for the recommendation and for taking the time to share your experience with us!

Helpful
May 20, 2023

Very professional and attentive. My helper made sure that I didn't feel pressured into getting everything they recommended but gave the option of getting some done now and the rest a More

by Naah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
May 22, 2023 -

Envision Norwalk Toyota responded

We're delighted to hear about your great experience at Envision Norwalk Toyota! It's wonderful that you found our team to be professional and attentive. We always strive to make sure you're comfortable with all recommendations. Thank you for choosing us to service your vehicle and we hope to see you again down the road.

Helpful
May 16, 2023

Thomas was outstanding and very professional throughout the process. Very attentive and always kept me informed. More

by richardgtr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Wasnok
Report | Print
May 16, 2023 -

Envision Norwalk Toyota responded

We appreciate your review, Richard! It's wonderful to hear that Thomas provided you with an outstanding and professional service experience. We pride ourselves on our team's attentiveness and communication skills at Envision Norwalk Toyota, and we're glad to know that Thomas delivered just that. We look forward to working with you again in the future!

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