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Epic Chevrolet

Sacramento, CA

4.5
1,585 Reviews

2449 Fulton Ave

Sacramento, CA

95825

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1,585 Reviews of Epic Chevrolet

December 16, 2023

There service manager has stopped contacting us after someone in their department damaged our rental and has tried to blame us for the damage because their cameras conveniently didn’t see anything. We More

by tbeck9540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob - Service Manager - 0 stars , Jerry Torres, Aubrae Knight
Dec 18, 2023 -

Epic Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

Dec 25, 2023 -

tbeck9540 responded

Hi Bob, my wife has attempted to talk to you multiple times. The last response she received from you was “It’s not our problem” . After that you stopped contacting her and all info we’ve had to work on was from the rental agency. We left our rental keys with Aubree Knight, who was supposed to give them to your department. We were not told our rental would sit for 2 days unattended where it was conveniently not clear enough in camera. If you would finally like to contact my wife after 3 weeks of silence, feel free to check your messages for her phone number.

December 15, 2023

Replacement of a blown engine and transmission under an extended warranty Complicated Matthew made good More

by wcrolfe
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 18, 2023 -

Epic Chevrolet responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 15, 2023

Wow! Awesome! Amazing! Epic! I wish I lived there is was great. I am gonna open my Christmas gifts at this dealership. More

by Not a Robot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Koupas, Jerry Torres, Talal (Tee) Hayder, Roberto (Rob) Gutierrez
Dec 18, 2023 -

Epic Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

December 14, 2023

I appreciated the service and patience of the team. The questions I asked were answered. I felt comfortable asking the questions. More

by alfandnita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 14, 2023 -

Epic Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 13, 2023

When setting up the service, I asked the service advisor to make sure I had a loaner car ready. I asked what type of vehicle, and he told me it would be a Chevy Truck. On the day of service, I showed up at More

by SHAMS.NABI
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shouen Newsome
Dec 14, 2023 -

Epic Chevrolet responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 12, 2023

Good service Excellent customer service Everyone was very helpful to the moment I got there, n even had a shuttle to get home, while my car was being serviced. More

by frannievillasenor
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 12, 2023 -

frannievillasenor responded

I highly recommend Epic Chevrolet for there car needs.

Dec 12, 2023 -

Epic Chevrolet responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Epic Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 11, 2023

My experience with Epic was perhaps the easiest experience I have had in buying a new car. Of course the paperwork is still a pain although there is nothing the dealer can do about that. Moh was li More

by AJFCTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moh Torabian, Shouen Newsome
Dec 12, 2023 -

Epic Chevrolet responded

Thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

December 11, 2023

I saw the model I wanted online and made an appointment with Adam. Everything went great. He knew all the discounts available to me – when he discovered I work in education, he said I could discount an add More

by MDLUDWIG60
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam Warren
Dec 12, 2023 -

Epic Chevrolet responded

Thank you for taking the time to leave us such a great review! I appreciate every hard-working member of our sales team, and I am thrilled to know Adam went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

December 11, 2023

I had very quick service. I was very happy with pleasant personnel. My car runs very well. More

by HESTONJANET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Dec 12, 2023 -

Epic Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 11, 2023

Rob was an amazing salesperson, really made our buying experience great. I highly recommend him and his team. More

by silver1bro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
robert guiterrez
Dec 12, 2023 -

Epic Chevrolet responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! I appreciate the feedback and am pleased that your experience with Rob was so positive. We do our best to make sure all of our customers leave with the right vehicle and I am glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

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