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Epic Chevrolet

Sacramento, CA

4.5
1,585 Reviews
Call Dealership (916) 929-2777
View Awards

2449 Fulton Ave

Sacramento, CA

95825

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1,585 Reviews of Epic Chevrolet

December 10, 2023

Awesome group of guys! !! So happy with my purchase. Thank you PJ and Dion and Ronnie! More

by Rachelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dion, PJ, Ronnie
Report | Print
Dec 12, 2023 -

Epic Chevrolet responded

Thank you so much for taking the time to share your feedback with us, Rachelle! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

December 10, 2023

Great service and great customer service thank you Matt! Recommend to everyone to Epic Chevy More

by VIJAYARAJAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helped the great courtesy , Shouen Newsome
Report | Print
Dec 12, 2023 -

Epic Chevrolet responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 10, 2023

Easy to work with. No xx, straight to the point in negotiations.. Listened to your input. Worked with PJ, A good experience all around. More

by SLCHARGE13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PJ, Shouen Newsome
Report | Print
December 10, 2023

Was received by wonderful work up staff. All work and concerns skillfully handled by technicians 😎 More

by mwahlers10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Shouen Newsome
Report | Print
Dec 12, 2023 -

Epic Chevrolet responded

Thank you so much for your excellent input! I am proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that we can assist you with! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 09, 2023

Very average experience. Pushy sales department. Poor delivery. Pushy finance department as well. All done More

by TOD.MONKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shouen Newsome
Report | Print
Dec 11, 2023 -

Epic Chevrolet responded

Tod, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

December 09, 2023

No communication between service advisors and customers. After 10 days I finally got my car. Too many apologies and excuses. They need excessive customer service training. More

by BBRUT3047
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Gallego, Shouen Newsome
Report | Print
Dec 11, 2023 -

Epic Chevrolet responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. We will share your feedback with our team and use this as a learning experience. If there is anything else you would like to discuss, please feel free to contact me at your earliest convenience. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 09, 2023

I am hesitant about recommending the service department. The engine light came back on ater ten days in for service and returned to me with engine light off, I am fearful to return. More

by gjdriver.gis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewelan and Bob
Report | Print
Dec 11, 2023 -

Epic Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 08, 2023

Personnel, very friendly Everyone was very professional and explained everything that was going to be done More

by Sacto1031
Recommend Dealer
Yes
Report | Print
Dec 08, 2023 -

Epic Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. If you have any questions or concerns, please do not hesitate to reach out to me. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

December 08, 2023

Didn’t return lug lock for tires when the tires were rotated. I had to drive back for them. More

by raerae61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Report | Print
Dec 08, 2023 -

Epic Chevrolet responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. Please contact me at your earliest convenience if you would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

December 08, 2023

Chris and Rudy were outstanding! Both excellent to work with, super friendly, and great customer service. Best car buying experience I’ve ever had! More

by KRAMSEY1140
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Rudy, and Jerry
Report | Print
Dec 08, 2023 -

Epic Chevrolet responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of customer service. It’s quite an accomplishment to hear that Rudy and Chris provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

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