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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

September 28, 2021

Misleading on price for work done. Have always taken my car for all maintenance since purchased at the dealership. Have always gotten great service. Including the work being done this time. Only issue is w More

by jamesonhjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson, Steve Ruzanski
Oct 12, 2021 -

Ertle Subaru responded

This feedback is surprising and disappointing to read. We pride ourselves on our meticulous, top-notch service and I am sorry that this hasn't been demonstrated during your visit. We want the best for our guests, and I'm sorry we've fallen short. It sounds like you are upset, and I'd love to help make this right in any way I can. If you're willing to have a conversation, please don't hesitate to give me a call at 570-213-4050 so I can address your concerns. Thank you, Tim Kelly - Service Manager

September 27, 2021

The folks are always courteous and timely. I had my first maintenance done and I was in then out in 30 minutes. More

by SGM97B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Sep 27, 2021 -

Ertle Subaru responded

We're glad your first maintenance visit was quick and easy! Thank you for the great review and for being a valued Ertle Subaru client!

September 27, 2021

Transparent from start to finish. Not pushy at all Transparent from start to finish. Not pushy at all trying to sell any extras. Small issues but the team assured minor deficiencies be corrected an More

by RESQ43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior, handle my harley, Jon Richardson, Anthony Rizzo, Denny Castellaneta
Sep 27, 2021 -

Ertle Subaru responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Anthony, JR, and the Ertle Subaru team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

September 27, 2021

Jason was great very patient and understanding makes sure you're taken care of highly recommended More

by Jay2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brost, Jason Cullen
Sep 27, 2021 -

Ertle Subaru responded

Your recommendation of Jason and our team means a lot to us, Jay! Thank you for choosing Ertle Subaru and for taking the time to review our work. Safe travels!

September 27, 2021

As usual customer service excellent! Technicians need to step up their game. Significant improvement needed in service/workmanship. More

by scavo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tiffany Entler, Chris Jackson
Oct 12, 2021 -

Ertle Subaru responded

This is concerning to hear, and I apologize that our service team let you down in this way. We strive for our customers to have confidence in our work, so it's disappointing that we fell short. I'd like to address this feedback, so if you're willing, please give me a call at your convenience so that I can work with our team to improve moving forward. Thanks, Tim Kelly - Service Manager - 570-213-4050

September 25, 2021

other than the high cost of the repairs which couldn't have happened at a worst time I have always been satisfied with the service I get at Ertle. Other than the first Forester I bought in 1996 or. 98, w More

by BMW2AMBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Sep 27, 2021 -

Ertle Subaru responded

Thank you for taking the time to share! While we apologize for any trouble you have been having with your vehicle, we are happy to hear that the Ertle Subaru team was able to get the job done. We appreciate your repeat business and are looking forward to working with you again down the road. Safe travels!

September 25, 2021

Steve is just amazing The staff make us feel part of the Steve is just amazing The staff make us feel part of the Ertle family Thank so much More

by ANA.ALMONTE9037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ruzanski
Sep 26, 2021 -

Ertle Subaru responded

Ana - we're so glad you feel at home here at Ertle Subaru! Thank you for the lovely feedback - we look forward to working with you again down the road!

September 23, 2021

Jason Cullen helped me find the perfect car for us! He is so professional and friendly. He and the rest of the team made the leasing of my brand new Subaru a breeze. I was very apprehensive at first, all More

by LILIANA KOSTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR, and the wonderful guy that showed me how to use all the technology in the car!, Jason Cullen
Sep 24, 2021 -

Ertle Subaru responded

We're so happy to hear that we could make your leasing experience so simple, Liliana! It's wonderful that Jason took all the time needed to guide you through all the innovative technology our inventory has. Thank you so very much for recommending Jason and the Ertle Subaru team, and congratulations on your brand new car!

September 23, 2021

Great dealership and great people. Kathy Aimer Ann her service team are on point and so are her lolli pops. More

by angelicabrost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson, Steve Ruzanski
Sep 23, 2021 -

Ertle Subaru responded

Thank you for the awesome feedback, Angelica - the whole Ertle Subaru team appreciates it! See you next time!

September 22, 2021

very organized and effcient, gereat sevice, they were very professtionat, the personnel at the ertle dealership are always helpfull More

by SDIG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ertle, Kevin Brost, Chris DeLeo
Sep 23, 2021 -

Ertle Subaru responded

Thank you for the excellent rating and kind words - it is truly our pleasure to assist you! Take care! - the Ertle Subaru team

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