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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

September 22, 2021

Great service! Pleasant atmosphere!Reasonable pricing! Great service! Pleasant atmosphere! Reasonable pricing! Been a loyal customer for years! Love the new text messages service! More

by dawn.morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Sep 22, 2021 -

Ertle Subaru responded

Dawn, thanks so much for the great review of our team here at Ertle Subaru! We're pleased to have earned your business, and we look forward to your next visit.

September 22, 2021

My new 2021 Legacy was checked over in a timely fashion, got a clean bill-of-health, and I am happy! More

by John Grayman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Juan Bodden, Kevin Brost, Tiffany Entler, Chris Jackson
Sep 22, 2021 -

Ertle Subaru responded

John, thanks for the great review! We're pleased that we could take care of your 2021 Subaru Legacy.

September 21, 2021

The personnel at the Ertle dealership are always so helpful and kind. They will answer any questions you have with a smile and helpful answer. I hear many horror stories about other dealerships. I am s More

by espo127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Kathy Aimer, Tiffany Entler, Chris Jackson
Sep 21, 2021 -

Ertle Subaru responded

We're over the moon to have earned your confidence, kind words, and recommendation! From the entire Ertle Subaru team, thank you so much, and come back again soon!

September 21, 2021

They were very professional and up front through the whole process. The went above and beyond to help us after changing our car 3 times in 4 days. They assisted us so that we could wait for our car to c More

by 1329valley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kelly, Dave Goncalves, Kevin Brost, Zach Naughton
Sep 22, 2021 -

Ertle Subaru responded

You can always rely on the Ertle Subaru team to do everything in our power to accommodate you. We know purchasing a vehicle can be an adventure and we're happy to come along for the ride. Thank you for taking the time to share positive feedback about your experience and we hope you have many safe miles in your new vehicle on the road ahead!

September 21, 2021

Our salesman David was good. Then I had to deal with JR in finance and the "back office manager." If it were based on them only, I would have canceled the sale right there, in fact I started to. They made More

by JIMCESCAPHETROLLEY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
so called "office manager" killed any future business i was to give them , Jon Richardson, David Castillo, Denny Castellaneta
Oct 05, 2021 -

Ertle Subaru responded

Jim, I sincerely apologize for your disappointing experience. It is our goal to make the purchasing process straightforward and transparent, and it is concerning that this was not better reflected in your time working with us. I apologize for any miscommunication on our end and for the way you were treated during your visit. I assure you that this feedback will be addressed properly so we can work towards improving for the future. Lastly, I understand that we have lost your support, but if there is anything I can do to better your experience or help make things right, please don't hesitate to reach out to me directly. Thank you, Jon Altman - General Sales Manager - 570-213-4007

September 20, 2021

Very organized and efficient. Thank you Kathy Aimee my sales tech. Everyone is friendly and does everything possible to help you out. More

by SAMARSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Sep 21, 2021 -

Ertle Subaru responded

We're glad to hear our commitment to our customers is so clear! Thank you for your kind feedback - we hope to see you back at Ertle Subaru again down the road!

Sep 21, 2021 -

Ertle Subaru responded

We're glad to hear our commitment to our customers is so clear! Thank you for your kind feedback - we hope to see you back at Ertle Subaru again down the road!

September 20, 2021

I always have a positive experience with the service center. I needed a loaner even though i was just getting an oil change because i had to get some supplies for my special needs son's birthday and ask More

by johnraba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ruzanski
Sep 20, 2021 -

Ertle Subaru responded

It's wonderful to hear that our team was so helpful and accommodating! Thanks for the kind words about Steven and others. We appreciate your business, and we wish your son a happy birthday! See you next time here at Ertle Subaru.

September 20, 2021

Andrew Valentin was our salesman. He was charming, knowledgeable and efficient. Perfect service all around More

by GINALSTONE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Valentin, Jon Richardson, Kevin Brost
Sep 21, 2021 -

Ertle Subaru responded

We're glad that Andrew was such an asset throughout your experience! Thank you for your review and for choosing Ertle Subaru - we hope to see you again!

September 20, 2021

Dealership is amazing in serving you but Stephen Lepre is the guy to help with any questions, needs, advice, making a deal and honest and sweet to speak to and very professional and courteous and knowledgeab More

by bea grace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denny Castellaneta, Stephen Lepre
Sep 21, 2021 -

Ertle Subaru responded

Thank you for the great review, Bea! We are thrilled to hear that you enjoyed your time working with Stephen and the Ertle Subaru team. We are wishing you safe travels in your new vehicle and hope to see you back again down the road!

September 20, 2021

Awesome job by the service department, I always get treated with the out most respect! More

by chilly14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Chris Jackson
Sep 20, 2021 -

Ertle Subaru responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Ertle Subaru team to get the job done. Drive safely, and we hope to see you back!

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