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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

September 18, 2021

I find the service to be excellent. My car is always treated well everything runs properly they fix things in a timely way. They are competent friendly reasonably priced and trustworthy. I’m very happy More

by drpsycler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Sep 20, 2021 -

Ertle Subaru responded

Thank you for putting your trust in us here at Ertle Subaru! We are thrilled that you and your vehicle are always so well taken care of by our team and we look forward to welcoming you back for your next visit.

September 17, 2021

Ertle Subaru Dealership continues to offer the finest service! My car is always in excellent condition due to the competent service staff and customer support. Thank You!! More

by gkuchavik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ruzanski
Sep 17, 2021 -

Ertle Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

September 16, 2021

Great service. They helped me tremendously in finding the right vehicle. They have your best interest at heart! More

by AARONSTPWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson, Steve Ruzanski
Sep 16, 2021 -

Ertle Subaru responded

We're glad our commitment to our customers is clear, Aaron! Thank you for the amazing feedback and for choosing Ertle Subaru - we hope you love your new vehicle!

September 16, 2021

Always great service, respectful and comfortable waiting area. Coffee/tea/water/snacks. Ports to charge your phone or computer. Love my Subaru and Ertle Subaru! More

by EMSCOOKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Sep 16, 2021 -

Ertle Subaru responded

We're glad you have such great service experiences with us! Thank you for stopping by to share and for being a valued Ertle Subaru customer - we'll see you again next time!

September 15, 2021

Kathy Aimer always does a phenomenal job. Thank you! Shuttle is always available to run me to work and back when the car is finished. More

by MARIANGRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Sep 15, 2021 -

Ertle Subaru responded

We're glad you're satisfied with our teamwork and service, Marian! From everyone here at Ertle Subaru, thank you for the stellar review, and come back next time!

September 15, 2021

I find Ertle Subaru does excellent work, they are honest competent reasonably priced and I feel well treated More

by drpsycler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Sep 15, 2021 -

Ertle Subaru responded

Thanks so much for this wonderful review of Ertle Subaru! We appreciate your trust in our team.

September 15, 2021

Very courteous sales department and helped us how to work all accessories of the vehicle had a great experience dealing with them More

by WTALETICH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Rizzo, Denny Castellaneta, Ashley Bierbaum
Sep 15, 2021 -

Ertle Subaru responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with the Ertle Subaru team. Drive safely in your new vehicle, and we hope to see you back again down the road!

September 15, 2021

Very clean and modern facility. They have a very clean waiting area. Kathy from service is wonderful to work with. More

by Edwardlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Sep 16, 2021 -

Ertle Subaru responded

Thank you for the lovely feedback, Edward, and for doing business with the Ertle Subaru team! It is our pleasure to serve you. Come back next time!

September 15, 2021

I am able to avoid costly repairs by having a thorough inspection at the time of my oil change at Ertle.Very convenient and efficient. More

by JAMESBYINPENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ruzanski
Sep 15, 2021 -

Ertle Subaru responded

James, thank you for taking the time to review us! We strive to deliver top-notch service at a great value, and it is wonderful to hear that this was reflected in your visit. We appreciate your support and hope to see you back again down the road!

September 15, 2021

Could be better with customer communication - normally service advisors call a customer once the vehicle is in the shop to state the work estimate and if anything else is / isn’t on the original requested More

by AH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ruzanski
Sep 16, 2021 -

Ertle Subaru responded

I apologize for any lack of communication on our end. We strive to deliver a seamless and informative service experience for our guests, and it is concerning that this was not better reflected in your time working with us. I assure you that we will use this feedback to improve our practices in the future. Lastly, I understand that we have let you down, and I would be happy to speak with you to answer any questions you may have. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Tim Kelly - Service Manager - 570-213-4050

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